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Exam 11: Motivating Employees

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Question 81

True/False

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Frederick Taylor's goal was to find ways to improve worker motivation by making work more interesting and challenging.

A) True
B) False

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Question 82

Multiple Choice

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According to the principles of scientific management,the best way to improve productivity is to:

A) give workers greater recognition for their efforts.
B) establish open two-way communications among all of the organization's workers and managers.
C) use time-motion studies to find the best method of doing each job,then teach those methods to workers.
D) use job rotation and job enlargement to make work more interesting and challenging.

E) A) and C)
F) B) and C)

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Question 83

Multiple Choice

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A problem with equity judgments is that workers often ________ their own contributions to the success of a business.

Jill Sawyer operates her own small business and is a strong advocate of equity theory.Because of her acceptance of this theory,Jill is likely to try to assure workers that they are compensated in a way that reflects their efforts and contributions relative to those of other employees.

The text refers to global work teams as either high-context team culture or low-context team culture.Basically high-context team members:

Alan tries to make life easy on his workers by telling them exactly what to do and how to do it.He believes that most of his subordinates are lazy,and will goof off if he doesn't keep an eye on them,so he spends much of his time monitoring their work.When he finds a worker who is not performing up to his expectations,Alan uses threats and punishment to increase the worker's motivation.Alan is a Theory X-type manager.

According to goal-setting theory,the responsibility for establishing an organization's goals lies solely in the hands of top management.

The tendency of workers to behave differently when they know they are being studied is known as the Taylor effect.

According to Maslow,a higher order need:

According to Victor Vroom,which of the following questions is an employee likely to ask before deciding to exert his or her maximum effort toward completing a task?

Empowerment doesn't work well when people volunteer to share their knowledge with their colleagues.

Lynn is in charge of a nursing shift at a hospital.She wants to improve the motivation and performance level of the nurses under her direction.According to expectancy theory,one element of an effective motivational strategy is to:

What kind of positive reinforcement can a manager do to motivate employee behaviour aside from a pay raise?

Which of the following statements is a proponent of management by objectives most likely to make:

Julie has worked for the Rarwick Corporation for several years.Recently,management recognized her as one of the company's best workers.Her fellow employees respect and admire her,and she feels good about herself.The type of needs that are likely to motivate Julie in the future are:

One of the original objectives of the Hawthorne studies was to determine the degree of lighting needed in the workplace to enable workers to achieve optimum productivity.

Reprimands,pay reductions,and suspensions are all examples of:

Regardless of cultural background,most workers respond the same way to motivational approaches.

The ABC Company has just announced that,due to financial difficulties,it must cut worker pay by 5% and will no longer provide workers with free coffee and donuts during breaks.Since Herzberg found that pay and working conditions were not significant motivators,these changes are unlikely to have any significant effect on worker attitudes.

Job enrichment is based on Herzberg's higher motivators,such as responsibility,achievement,and recognition.