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Exam 10: Motivating Employees

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Question 81

Multiple Choice

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_________ is the term William Ouchi used to refer to the management approach typically used by firms in the United States.

A) Type A
B) Type Z
C) Theory Q
D) Theory J

E) A) and B)
F) C) and D)

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Question 82

Multiple Choice

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Which of the following statements would a proponent of management by objectives likely make?

A) Top management is best qualified to set the organization's overall goals
B) When all is said and done,employees must motivate themselves
C) Most employees are motivated more by pay than by recognition
D) In order to achieve important goals,managers must rely more on helping employees rather than coaching them

E) A) and B)
F) A) and C)

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Question 83

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The key to achieving task identity is to design jobs that demand the use of many different skills.

The workplace is now:

According to the Spotlight on Small Business box,"Small Incentives Can Be Big Motivators",

Maslow classified the needs for basic items such as food,water,and shelter as:

Most Gen X managers are likely to be flexible and good at collaboration.

Equity theory suggests that if employees perceive inequity in the workplace,they might respond with reduced productivity,higher absenteeism,or even voluntary resignation.

Gen Xers are difficult to motivate because they lack ambition.

Frederick Taylor's goal was to find ways to improve worker motivation by making work more interesting and challenging.

Members of Generation Y tend to be adaptable,tech savvy,and tolerant.

Frederick Taylor encouraged managers to make use of psychological techniques to improve worker motivation.

According to researchers David Nadler and Edward Lawler,managers should set performance standards that are attainable only by the most talented and dedicated employees.

Hillary enjoys working with others to solve problems and make decisions,but is also able to assume individual responsibility.She prefers working for a company that takes a holistic view of its employees.These preferences suggest that Hillary might enjoy working at a company that uses a Theory Z approach to management.

Marissa works for a large pharmaceutical company in the greater Chicago are A.Last week she visited with an advisor at the nearby university because her employer encourages workers to continue their education and gives them time off to go to academic related appointments,even during regularly scheduled work hours.One would assume that management at Marissa's company values the results of the Hawthorne studies,more so than traditional scientific management principles.

Frank and Lillian Gilbreth developed the principle of motion economy,which said that every job could be broken down into a series of elementary motions.

Job simplification is an effective strategy for managers who want to achieve job enrichment.

Bianca is conducting an experiment to determine how temperatures affect the productivity of employees.She has just completed the first phase of her experiment,in which she had a group of employees perform job related tasks in a special room where the temperature was 10 degrees cooler than on the factory floor.The employees in the experimental group consistently outperformed employees in the factory.The Hawthorne effect suggests that the most likely reason for this improvement in performance is that the cooler working conditions allowed the employees in the experiment to work harder without getting tired.

The findings of the Hawthorne studies led researchers to look more closely at how ____________ could lead to better productivity.

Becca is a manager in the credit department for 3STAR Motors.Joe Greene is a new employee in her department.While Joe has been learning his job,Becca has provided him with guidance by offering advice,encouragement,and instructions.However,she is careful to let Joe do the actual work,even if he struggles a bit.Becca's approach to getting Joe up to speed indicates that she is: