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ISO is a worldwide,non-governmental federation that sets global measures of quality.

A) True
B) False

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One of Sparky's goals is to expand globally.He is most interested in doing business with the nations of the European Union.In order to do business with the European Union,Sparky's company should:


A) gain ISO 9000 certification.
B) make sure his production workers all belong to an international union.
C) put more emphasis on low cost rather than product quality.
D) buy at least 50 percent of its supplies from countries belonging to the European Union.

E) All of the above
F) A) and C)

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The National Bicycle Company of Japan makes 18 bicycle models in more than 2 million combinations,with each combination designed to fit the needs of a specific customer.The customer chooses the model,size,color,and design.An analysis of this company's operation would indicate that it uses:


A) lean manufacturing.
B) flexible production.
C) mass customization.
D) continuous production.

E) A) and C)
F) B) and C)

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How has the emphasis of quality control changed in recent years? Describe some of the modern quality control techniques that illustrate this change in emphasis.

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In the past,quality control was done by ...

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MRP is a technique that helps managers:


A) develop a reliable sales forecast.
B) schedule the sequence of tasks workers must perform in order to complete a project.
C) determine how many workers are needed to staff various departments.
D) make sure that the right parts and materials are available at the right time.

E) None of the above
F) A) and B)

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Operations management planning is concerned with finding the ideal location for a business and also with materials requirement planning.It leaves decisions about purchasing and inventory control to marketing.

A) True
B) False

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Production management is the traditional term used to describe all the activities managers do to help their firms create:


A) resources.
B) goods.
C) services.
D) equities.

E) A) and D)
F) C) and D)

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Contemporary producers and their suppliers,


A) locate in areas where they can share the same labor.
B) know that it is not necessary to locate close to international customers due to technology such as the Internet.
C) locate close together to decrease the cost of distribution.
D) have advanced beyond ERP to more sophisticated systems.

E) C) and D)
F) A) and D)

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Which of the following statements best reflects the approach state and local governments take to influence the location decisions of businesses? State and local governments:


A) often engage in fierce competition to attract businesses,including the offer of tax breaks,zoning changes,and financial aid
B) try to avoid competition with other areas,because such competition usually backfires and creates ill-will
C) no longer pursue new businesses,because they have found that attempts to attract businesses are usually too expensive to justify the results
D) work primarily through the federal government and the Small Business Administration to obtain financial assistance for firms seeking to locate in their area

E) A) and B)
F) All of the above

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