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Exam 7: Management and Leadership

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Question 31

Multiple Choice

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Employees often work with managers to develop an) __________ that outlines the fundamental purposes of their organization.

A) organization chart
B) value statement
C) mission statement
D) PERT diagram

E) All of the above
F) C) and D)

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Question 32

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Goals tend to be broad and focus on the long-term while objectives tend to be specific and more short-term in their focus.

A) True
B) False

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Question 33

Multiple Choice

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Which of the following techniques would a team of workers be most likely to use if they wanted to evaluate several possible solutions to a specific problem their company needs to solve?

A CEO is often the president of the firm and is responsible for developing the strategic plans.

Staffing involves recruiting,hiring,motivating,and retaining the best people available for the organization.

External customers are those individuals or units that receive services from other units within the same organization.

Managers make decisions about how to use organizational resources to accomplish goals.

After thirteen years as a laborer for Hendrix Construction,Jimmy was promoted to the position of foreman.He is directly responsible for assigning various jobs to his work crew and evaluating their performance on a daily basis.Jimmy is now a member of:

Today's business environment changes so rapidly that strategic planning is becoming more difficult and subject to change.

Which of the following best summarizes the type of leader future organizations are likely to need? In the future,organizations will need leaders who:

The management function that involves guiding,training,and motivating others to work toward the achievement of an organization's goals is called leading.

Problem-solving is more formal than using the rational decision-making model.

Brainstorming is coming up with as many solutions as possible in a short period of time with a focus toward not censoring anyone's ideas.

In many smaller firms the manager's role is to direct the employees,telling them exactly what to do.

_____________ involves creating a vision for others to follow,establishing corporate values and ethics,and transforming the way an organization does business so that it is more effective and efficient.

As a manager,Bob believes in empowerment and strives to provide all workers with easy access to the information they need to make good decisions.Bob's views suggest that he would place a great deal of emphasis on knowledge management.

Free-rein leaders tend to carefully monitor their subordinates to make sure they are doing the job in the correct way.

Accounting and finance are important for control systems because they provide the numbers management needs to evaluate progress.

Bryce has worked for Carolina Hotel for 10 years.Greg is a new employee at the hotel.Rachel,who oversees both of these employees,may find that she should use a different leadership style with Greg than with Bryce.

Planning is a key management function because other management functions depend on having a good plan.