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Exam 11: Human Resource Management: Finding and Keeping the Best Employees

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Question 61

True/False

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Besides increasing productivity, a good training program can increase a firm's retention rates.

A) True
B) False

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Question 62

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Christy is a human resource manager currently involved in selecting employees. Which of the following activities is Christy most likely to be working on in her present assignment?

A) performing a job analysis
B) writing a help wanted ad
C) conducting an orientation program
D) completing a background investigation

E) A) and B)
F) None of the above

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Question 63

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Underemployed workers present a challenge for human resources managers. These are people who are working beyond their capabilities.

Which of the following statements about networking is the most accurate?

Antonia is interested in transferring to a new position recently opened in her company. But first, she wants to find out more about the type of work and responsibilities involved in the job. A document that would have the information she wants is the job specification.

During an interview, a manager should be careful not to ask the applicant about his or her family or other non-job-related questions, like child care plans.

Audrey is a manager who takes great pride in her ability to be fair and impartial. She ensures she treats all workers the same way, and evaluates them all using the same standards. Audrey is likely to adjust easily to accommodate disabled workers.

Title VII of the Civil Rights Act of 1964 prohibits discrimination in hiring, firing, or compensation, based on race, religion, creed, sex, or national origin.

Bryan is a HR manager and is very concerned about the high cost of labor turnover. A good way for his firm to eliminate high turnover costs is to establish a policy of hiring contingent workers.

Expenditures on fringe benefits have declined as a percentage of total payroll costs over the past several decades.

Elisa, an HR manager for a medium-sized company, is assigned to update all job descriptions and job specifications for her company. Elisa will begin by collecting information about each job title, as well as about the kinds of activities and responsibilities that go with each job. After she thoroughly analyzes a job, she will write the job description and job specifications for that job.

Performance appraisals are very useful for new, inexperienced workers and first-line managers, but have little value for top management.

Jules works for a company that allows her to choose when she begins and ends her workday, as long as she works a required number of hours and is at her desk at certain specified core times. Jules's company is using a compressed workweek plan.

As a salesman, Bryan's pay is based on a percentage of his total sales. This type of pay arrangement is known as a commission.

Human resource planning involves the assessment of both the future demand and the future supply of the various types of labor needed by the organization.

A 360-degree review will include the opinions of an employee's subordinates, as well as those above him/her in the organization structure, and those who work alongside the employee in comparable positions.

Patty recently began working in an entry-level management position. She has already shown great promise, so the company has decided to groom her for an upper-level position. Constance, one of the more senior women managers in the company, has agreed to help Patty by introducing her to the right people, and by providing her with the guidance and advice she needs to be successful within the firm. Constance is acting as Patty's

Daphne, an HR manager at Superior Senior Services, needs to know how many current employees have certain types of skills and training to perform new services the company wants to offer. A document that would help Daphne answer this question is the firm's

________ is the process of evaluating human resource needs and then recruiting, selecting, developing, motivating, evaluating, compensating, and scheduling employees to achieve organizational goals.

The Greeley Corporation wants to downsize, but is concerned about the impact it will have on its remaining employees. One policy that might allow Greeley to reduce its labor force without adversely affecting morale is to