Question 1

________ is an example of extinction.

Accepted Answer

A)   Shouting at employees
B)   Allowing employees to get work done from home
C)   Forgetting to say thanks for a favor
D)   Giving letters of commendation
E)   Providing employees with a threat of punishmentF) None of the above
G) A) and E)

Question 2

Victor told his sales manager, "Our staff are dissatisfied, and they have not been displaying good citizenship since we lost the big SafeJob account." What did Victor mean regarding not displaying good citizenship?

Accepted Answer

A)   His employees are not exercising their constitutional rights.
B)   His employees are not performing the mundane work.
C)   His employees are not going the "extra mile" and helping others at work.
D)   His employees are not obeying the law.
E)   His employees are not involved in office gossip and "drama."F) A) and E)
G) A) and B)

Question 3

Julius said to his employee, "Jack, I don't know what else I can do for you. You have a job, a paycheck, competitive benefits, a suitable office space, and reasonable people with whom to work." Jack replied, "I'm sorry, Julius, but those things don't motivate me." According to Herzberg's two-factor theory, what is Jack looking for?

Accepted Answer

A)   extrinsic rewards
B)   improved working conditions
C)   a higher salary
D)   different company policies
E)   opportunities for personal growth and recognitionF) B) and D)
G) A) and D)

Question 4

Compare and contrast Maslow's need hierarchy and Alderfer's ERG theory.

Accepted Answer

Alderfer's ERG theory is more advanced t...

Question 5

Constitutionalism refers to

Accepted Answer

A)   the rights of personal privacy, dissent, and due process.
B)   a work role that minimizes infringement on personal leisure and family needs.
C)   a social environment that fosters personal identity.
D)   the desire to have experiences that enable people to contribute toward the development of the society.
E)   the desire for experiences that contribute to personal and psychological development.F) B) and E)
G) A) and C)

Question 6

In job ________, workers are given additional tasks at a higher level of responsibility.

Accepted Answer

A)   enrichment
B)   shadowing
C)   enlargement
D)   rotation
E)   mentoringF) A) and B)
G) A) and E)

Question 7

Unhappy with his performance review, Sid said, "C'mon boss. You're saying that I have been using the incorrect format when documenting instances of production waste in my weekly operations reports all year long, and that this finding has resulted in a below-average performance review and a below-average salary increase. That's not fair…this is a surprise to me. If you would have provided regular, ongoing feedback, I would have

Accepted Answer

A)   had time to prepare a defense."
B)   had time to transfer production waste to another department."
C)   had time to prepare a justification for a larger salary increase."
D)   corrected problems immediately."
E)   had time to anticipate a negative performance review."F) B) and D)
G) B) and C)

Question 8

________ is the act of applying a consequence that increases the likelihood that the person will repeat the behavior that led to that result.

Accepted Answer

A)   Positive reinforcement
B)   Aversive consequence
C)   Glass ceiling
D)   Groupthink
E)   Halo effectF) C) and E)
G) A) and C)

Question 9

________ is the highest level need in Maslow's hierarchy.

Accepted Answer

A)   Social
B)   Physiological
C)   Psychological
D)   Safety
E)   Self-actualizationF) C) and E)
G) A) and D)

Question 10

Advocates of QWL claim that it results in

Accepted Answer

A)   higher turnover and absenteeism.
B)   more grievances and lawsuits.
C)   improved organizational effectiveness and productivity.
D)   poorer mental and physical health.
E)   poorer relationships and customer service.F) A) and C)
G) A) and B)

Question 11

________ theory states that people have conscious goals that energize them and direct their thoughts and behaviors toward a particular end.

Accepted Answer

A)   Goal-setting
B)   Meaningful goals
C)   Acceptable goals
D)   Challenging goals
E)   Specific goalsF) A) and B)
G) A) and D)

Question 12

________ is the act of administering an aversive consequence.

Accepted Answer

A)   Groupthink
B)   Punishment
C)   Positive reinforcement
D)   Negative reinforcement
E)   Free ridingF) C) and D)
G) B) and E)

Question 13

________ is the act of giving people additional tasks at the same time to alleviate boredom.

Accepted Answer

A)   Job enrichment
B)   Task significance
C)   Job enlargement
D)   Task identity
E)   Social loafingF) A) and E)
G) D) and E)

Question 14

When positive reinforcement is employed,

Accepted Answer

A)   same behavior is likely to be repeated.
B)   desired behavior is less likely to be repeated.
C)   undesirable behavior is most likely to occur.
D)   negative behavior is likely to be repeated.
E)   employee retention is adversely affected.F) None of the above
G) C) and D)

Question 15

________ involves the instances of withdrawing or failing to provide a reinforcing consequence.

Accepted Answer

A)   Negative reinforcement
B)   Positive reinforcement
C)   Extinction
D)   Groupthink
E)   EgocentrismF) B) and E)
G) None of the above

Question 16

Marc was one of Stephanie's lower-quartile performers, mainly due to punctuality. In Marc's annual performance review, he submitted his draft goals for the upcoming years. One of his goals was to "Improve my punctuality." Stephanie responded, "No, Marc. That goal is not acceptable. Your goal needs to be more ________ so that you and I can monitor and measure whether or not you are attaining your goal."

Accepted Answer

A)   subjective
B)   emotional
C)   specific and quantifiable
D)   general
E)   time boundF) None of the above
G) D) and E)

Question 17

"Ted, I have some disturbing data," said, Amanda, Vice President of Human Resources. "Our company has suffered increases in turnover, absenteeism, lawsuits by employees and former employees, injury and illness claims, and customer complaints. About the only thing that hasn't increased is our productivity." Ted replied, "I have unfortunately come to recognize these workforce characteristics. They are a sign of

Accepted Answer

A)   self-determination."
B)   the equity theory."
C)   job dissatisfaction."
D)   constitutionalism."
E)   procedural justice."F) A) and E)
G) B) and C)

Question 18

Discuss the three needs for managers according to McClelland.

Accepted Answer

According to McClelland, three needs are...

Question 19

Vertical stretch goals are

Accepted Answer

A)   subjective and not objective.
B)   the targets that merely exhort employees in general terms to improve performance.
C)   the goals that conflict with people's personal values and interests.
D)   the set of goals whose primary focus is to protect organizations from being sustainable.
E)   aligned with current activities, including productivity and financial results.F) D) and E)
G) C) and D)

Question 20

Maslow's hierarchy of needs includes physiological needs.

Accepted Answer

A) True 
 B)False

Exam 11: Motivating People

________ is the highest level need in Maslow's hierarchy.

Correct Answer
verified

________ involves the instances of withdrawing or failing to provide a reinforcing consequence.

Correct Answer
verified

Constitutionalism refers to

Correct Answer
verified

Correct Answer
verified

Vertical stretch goals are

Correct Answer
verified

Discuss the three needs for managers according to McClelland.

Correct Answer
verified
According to McClelland, three needs are...
View Answer

Victor told his sales manager, "Our staff are dissatisfied, and they have not been displaying good citizenship since we lost the big SafeJob account." What did Victor mean regarding not displaying good citizenship?

Correct Answer
verified

Correct Answer
verified

Maslow's hierarchy of needs includes physiological needs.

Correct Answer
verified

________ is the act of applying a consequence that increases the likelihood that the person will repeat the behavior that led to that result.

Correct Answer
verified

________ is an example of extinction.

Correct Answer
verified

________ is the act of giving people additional tasks at the same time to alleviate boredom.

Correct Answer
verified

When positive reinforcement is employed,

Correct Answer
verified

Correct Answer
verified

________ theory states that people have conscious goals that energize them and direct their thoughts and behaviors toward a particular end.

Correct Answer
verified

________ is the act of administering an aversive consequence.

Correct Answer
verified

Advocates of QWL claim that it results in

Correct Answer
verified

Compare and contrast Maslow's need hierarchy and Alderfer's ERG theory.

Correct Answer
verified
Alderfer's ERG theory is more advanced t...
View Answer

In job ________, workers are given additional tasks at a higher level of responsibility.

Correct Answer
verified

Correct Answer
verified

Exam 11: Motivating People

________ is the highest level need in Maslow's hierarchy.

Correct AnswerverifiedShow Answer

________ involves the instances of withdrawing or failing to provide a reinforcing consequence.

Correct AnswerverifiedShow Answer

Constitutionalism refers to

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Vertical stretch goals are

Correct AnswerverifiedShow Answer

Discuss the three needs for managers according to McClelland.

Correct AnswerverifiedAccording to McClelland, three needs are...View AnswerShow Answer

Victor told his sales manager, "Our staff are dissatisfied, and they have not been displaying good citizenship since we lost the big SafeJob account." What did Victor mean regarding not displaying good citizenship?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Maslow's hierarchy of needs includes physiological needs.

Correct AnswerverifiedShow Answer

________ is the act of applying a consequence that increases the likelihood that the person will repeat the behavior that led to that result.

Correct AnswerverifiedShow Answer

________ is an example of extinction.

Correct AnswerverifiedShow Answer

________ is the act of giving people additional tasks at the same time to alleviate boredom.

Correct AnswerverifiedShow Answer

When positive reinforcement is employed,

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

________ theory states that people have conscious goals that energize them and direct their thoughts and behaviors toward a particular end.

Correct AnswerverifiedShow Answer

________ is the act of administering an aversive consequence.

Correct AnswerverifiedShow Answer

Advocates of QWL claim that it results in

Correct AnswerverifiedShow Answer

Compare and contrast Maslow's need hierarchy and Alderfer's ERG theory.

Correct AnswerverifiedAlderfer's ERG theory is more advanced t...View AnswerShow Answer

In job ________, workers are given additional tasks at a higher level of responsibility.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
According to McClelland, three needs are...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Alderfer's ERG theory is more advanced t...
View Answer

Correct Answer
verified

Correct Answer
verified