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Exam 11: Motivating Employees

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Question 131

Multiple Choice

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Theory X managers are likely to believe that:

A) most workers know more about their job than the boss.
B) the average person dislikes work and will seek to avoid it when possible.
C) job satisfaction is primarily related to higher order needs.
D) employees are motivated mainly by the chance for advancement and recognition.

E) C) and D)
F) B) and C)

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Question 132

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Lynn is in charge of a nursing shift at a hospital.She wants to improve the motivation and performance level of the nurses under her direction.According to expectancy theory,one element of an effective motivational strategy is to:

A) set performance standards that are beyond the ability of most nurses to actually achieve.
B) determine what types of rewards are valued by the nurses.
C) rotate the nurses so that they perform different jobs each day.
D) simplify the job.

E) A) and B)
F) All of the above

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Question 133

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Perhaps the best way to deal with problems that arise when workers develop erroneous perceptions about their contributions to the firm is to:

Since motivation comes from within an individual,there is little that managers can do to help motivate workers.

Managers who believe job enrichment can effectively improve motivation would try to give workers a significant degree of freedom and flexibility in scheduling their work and in determining the procedures they use.

Ellen supervises several workers in the accounting department of a large corporation.She has decided to make a greater effort to give her subordinates direct and clear information about their job performance.Ellen's efforts are likely to improve worker motivation.

According to Maslow's hierarchy of needs,if someone is currently motivated by recognition for a well done job,they could never be motivated by a need to build friendships.

A key element of Frederick Taylor's approach was the time and motion study,which examined the tasks performed to complete a job and the time needed to complete each task.

In many businesses,the trend is toward using management techniques that are consistent with _______.

The basic principle of equity theory is that workers try to:

Herzberg's research examined how conditions related to the job itself affected the motivation of workers.

By the time they graduate from high school,most people have received ample training to develop good listening skills.

ABC Chemicals has redesigned many jobs to make the work more interesting and challenging.The company encourages its workers to further their education by reimbursing them for tuition payments when they complete a college course.ABC also recognizes worker achievements at a company picnic each spring and a company party in December.Talented workers are given promotions and added responsibilities.These policies suggest that management at ABC is using the findings of:

A strength of Generation X managers is likely to be their:

In order to motivate their employees,managers in poor nations should establish working conditions that focus on meeting their workers' self-actualization needs.

According to goal-setting theory,in order for goals to enhance motivation and performance,they must be: