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Exam 11: Motivating Employees

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Question 31

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According to Victor Vroom,the effort employees exert on a specific task depends on their expectations of the outcome.

A) True
B) False

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Question 32

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Which of the following statements is a proponent of management by objectives most likely to make:

A) in order to achieve important goals,managers must rely more on helping workers rather than coaching them.
B) when all is said and done,workers must motivate themselves.
C) most workers are motivated more by pay than by recognition.
D) top management is best qualified to set the organization's overall goals.

E) B) and C)
F) None of the above

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Question 33

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Job simplification attempts to increase task efficiency by breaking the job into simple steps and assigning people to perform each of those steps.

The primary focus of management by objectives is to have a clear idea of what management hopes to achieve over the time period covered by these objectives.

In Maslow's hierarchy of needs,the desire for love and acceptance would fall into the category of:

Reprimands,pay reductions,and suspensions are all examples of:

The key to achieving task identity is to design jobs that demand the use of many different skills.

Job enrichment is based on Herzberg's higher motivators,such as responsibility,achievement,and recognition.

According to expectancy theory,one of the things employees want to know before they commit to putting their maximum effort on a task is whether the reward for accomplishing the task is worth the effort.

Members of Generation X tend to be more independent and need less feedback than members of older generations.

Mark has just successfully completed a very challenging assignment given to him by his supervisor at work.The feeling of accomplishment and satisfaction Mark experiences as the result of his success is an example of an extrinsic reward.

John dropped out of school after the ninth grade and now must support himself though he has few skills.He is a part time employee at a small retailer earning minimum wage.John would like to earn more,but hasn't been able to find a better job.He is having a hard time paying his rent and utility bills and has quit eating breakfast to try to save on his food bills.John is having trouble meeting his:

According to Maslow,a satisfied need is no longer a motivator.

The trend in many businesses is toward a Theory Y approach to management.

The basic principle of equity theory is that workers try to maintain fairness between their efforts and their compensation compared to others in similar positions.

Inequity in the workplace is likely to result in:

Wally is a professional house painter.During busy periods,he often hires college students as helpers on his jobs.Wally tells his helpers that he has determined the most efficient way to paint a house and he expects them to follow his instructions exactly.Wally's approach is consistent with the ideas of:

One of the elements essential to Frederick Taylor's approach to improving worker productivity was:

Lisa is a Gen Xer who has just been promoted to a management position.If she is like many of her generation,one of Lisa's biggest problems is likely to be her inflexibility and difficulty at working collaboratively with other employees.

______emphasizes motivating the worker through the characteristics of the job itself.