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Exam 11: Motivating Employees

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Question 51

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Reinforcement theory suggests that workers respond to carrots (rewards)but not to sticks (punishment).

A) True
B) False

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Question 52

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Empowerment doesn't work well when people volunteer to share their knowledge with their colleagues.

A) True
B) False

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Question 53

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Job enrichment is an extension of the ideas developed by Abraham Maslow and Frederick Herzberg.

Managers who make Theory X assumptions about workers tend to watch their subordinates very closely and provide detailed instructions to workers about how they should do their jobs.

Helen is conducting an experiment to determine how temperatures affect the productivity of workers.She has just completed the first phase of her experiment,in which she had a group of workers perform job related tasks in a special room where the temperature was 10 degrees cooler than on the factory floor.The workers in the experimental group consistently outperformed workers in the factory.The Hawthorne effect suggests that the most likely reason for this improvement in performance is that the cooler working conditions allowed the workers in the experiment to work harder without getting tired.

Which of the following problems would indicate that managers had not applied the basic concepts of expectancy theory?

According to Victor Vroom,which of the following questions is an employee likely to ask before deciding to exert his or her maximum effort toward completing a task?

Frederick Taylor's ideas about improving worker productivity attracted a lot of attention at the time,but had little lasting significance.

The tendency for people to behave differently when they know they are being studied is known as the:

David is the president and chief executive officer of Baxter National Bank.He wants to encourage more open two-way communication among the bank's employees and managers.One of the most important things David can do to achieve this goal is to become a good listener.

The first step toward establishing open communication within an organization is to:

Most workers in poor,less developed nations are motivated by the desire to satisfy:

According to the principles of scientific management,the best way to improve productivity is to:

Goal-setting theory is based on the notion that setting ambitious but attainable goals can enhance worker motivation.

Herzberg found that the factors that ranked high as motivators were usually associated with job content rather than the work environment.

Maslow called the needs people have for security at work and at home:

Herzberg's findings suggest that the best way for firms to increase worker motivation is to focus on improving pay and making working conditions more pleasant.

Goal-setting potentially improves employee performance in what way?

Herzberg's research identified several ______factors that did not necessarily motivate workers if they were increased,but could cause workers to become dissatisfied if they were missing or inadequate.

In reinforcement theory,extinction refers to a strategy of responding to undesirable behaviour by using extremely unpleasant negative reinforcements,such as some form of harsh punishment.