Question 1

The major disadvantage of having live plants in a reception area is that they ____.

Accepted Answer

A)   require someone in the office to know how to grow plants
B)   must be watered periodically
C)   may cause allergies or be poisonous if eaten by small children
D)   take up space and can spill
E)   release harmful toxins into the environmentF) A) and B)
G) A) and D)

Question 2

A disease or condition that can be easily transmitted from one individual to another is called ____.

Accepted Answer

A)   an allergy
B)   contagious
C)   resistant
D)   symptomatic
E)   subclinicalF) D) and E)
G) None of the above

Question 3

Which type of fabric creates a formal appearance?

Accepted Answer

A)   Lightweight
B)   Sheer
C)   Medium weight
D)   Heavy weight
E)   LaceyF) B) and E)
G) C) and D)

Question 4

A pediatric playroom should include ____.

Accepted Answer

A)   a "well" side and a "sick" side for well and sick children
B)   a television or DVD player on a low shelf that is easily accessible to children
C)   a wide selection of balls and jumping ropes
D)   mixing the toys for younger and older children
E)   dim light to help calm the childrenF) None of the above
G) A) and B)

Question 5

In which type of practice might you want to increase the temperature setting?

Accepted Answer

A)   Nephrology
B)   Surgical
C)   Gastroenterology
D)   Neurology
E)   GeriatricF) B) and C)
G) A) and B)

Question 6

Children with ________ diseases should wait in an area away from well children to prevent transmission of illnesses.

Accepted Answer

The answer of Children with ________ diseases should wait in...

Question 7

What should you consider when choosing the color family for a medical office?

Accepted Answer

A)   The availability of the colors
B)   The mood you want to create
C)   The cost
D)   The ease with which it can be applied
E)   Your personal preferencesF) C) and E)
G) None of the above

Question 8

How long before the office opens should the person opening the office arrive?

Accepted Answer

A)   10 minutes
B)   15 minutes
C)   20 minutes
D)   30 minutes
E)   45 minutesF) B) and C)
G) B) and E)

Question 9

Mr. Philips, a new patient, arrives for his appointment and has his service dog with him. Because he needs your assistance in completing the required forms due to blindness, he is said to have ________ needs.

Accepted Answer

The answer of Mr. Philips, a new patient, arrives for...

Question 10

The single most important factor that affects a patient's perception of a physician's office is ____.

Accepted Answer

A)   the décor
B)   the temperature
C)   cleanliness
D)   the lighting
E)   the furnitureF) B) and C)
G) C) and D)

Question 11

A disadvantage of extremely bright light is that it ____.

Accepted Answer

A)   conveys a sense of a lack of caring
B)   makes reading impossible
C)   creates a glare
D)   causes patients to trip over hard-to-see items
E)   makes patients feel sleepy or sluggishF) A) and B)
G) B) and C)

Question 12

A primary advantage of placing illuminated red EXIT signs above doorways is that they ____.

Accepted Answer

A)   provide a delivery entrance for supplies
B)   have a backup power system and remain lit in a power outage
C)   set of an alarm when the door is opened
D)   provide a security entrance and exit only
E)   add a splash of color to the office décorF) None of the above
G) A) and D)

Question 13

The first impression a patient gets of a medical office is of the ____.

Accepted Answer

A)   location of the practice
B)   reception area
C)   length of time it takes to drive there
D)   parking facilities
E)   cleanliness of the exam roomsF) C) and D)
G) C) and E)

Question 14

How should the chairs in the reception area be placed to produce the greatest amount of floor area?

Accepted Answer

A)   In the middle of the room
B)   In rows
C)   Against the walls
D)   In a circle
E)   In a random patternF) D) and E)
G) C) and E)

Question 15

Shalysse is scheduled to open the medical office this morning. The clinic opens at 8 AM, so she arrives at 7:25 to open the office. As she is walking from her car to the building, she hears footsteps behind her and turns around, but no one is there. She continues to walk toward the building, but hears the noise again. Again, no one is there when she turns around. What should Shalysse do?

Accepted Answer

A)   Turn around and yell for whoever is stalking her to stop it
B)   Notify the facility's security
C)   Continue walking toward the building as if she had not heard anything
D)   Run to the building as quickly as possible
E)   Hide in the nearest bushes or doorwayF) A) and D)
G) B) and E)

Question 16

According to the OSHA computer workstations checklist, when working at a computer, in what position should you hold your head?

Accepted Answer

A)   Upright or in-line with the torso
B)   Facing slightly to the left
C)   Bent down at a 12-degree angle
D)   Tilted slightly back
E)   Facing slightly to the rightF) C) and E)
G) C) and D)

Question 17

When a fairly bright light is used in medical offices, it ____.

Accepted Answer

A)   allows patients to see their surroundings
B)   can be hazardous because patients may trip or bump into hard-to-see items
C)   is too bright to facilitate reading
D)   can be harsh on patient's eyes
E)   helps avoid glare when patients fill out formsF) All of the above
G) C) and D)

Question 18

Which of these guidelines should you follow when selecting magazines for a medical office?

Accepted Answer

A)   Place the physician's medical journals in the reception area
B)   Subscribe to several magazines on one topic
C)   Select magazines specific to one age group
D)   Ask patients for feedback on their interests
E)   Keep back issues for at least 12 monthsF) All of the above
G) A) and B)

Question 19

Appropriate music choices for general-practice medical offices are ____.

Accepted Answer

A)   country and gospel
B)   classical, light jazz, and soft rock
C)   folk and heavy jazz
D)   heavy metal
E)   Heavy rock and rapF) A) and B)
G) A) and C)

Question 20

Free parking improves office ________, provided an adequate number of parking spaces are available.

Accepted Answer

The answer of Free parking improves office ________, provided an...

Exam 7: Safety and Patient Reception

A disadvantage of extremely bright light is that it ____.

Correct Answer
verified

A pediatric playroom should include ____.

Correct Answer
verified

When a fairly bright light is used in medical offices, it ____.

Correct Answer
verified

In which type of practice might you want to increase the temperature setting?

Correct Answer
verified

Free parking improves office ________, provided an adequate number of parking spaces are available.

Correct Answer
verified

How long before the office opens should the person opening the office arrive?

Correct Answer
verified

Which type of fabric creates a formal appearance?

Correct Answer
verified

Appropriate music choices for general-practice medical offices are ____.

Correct Answer
verified

Correct Answer
verified

Which of these guidelines should you follow when selecting magazines for a medical office?

Correct Answer
verified

According to the OSHA computer workstations checklist, when working at a computer, in what position should you hold your head?

Correct Answer
verified

What should you consider when choosing the color family for a medical office?

Correct Answer
verified

The first impression a patient gets of a medical office is of the ____.

Correct Answer
verified

The major disadvantage of having live plants in a reception area is that they ____.

Correct Answer
verified

Mr. Philips, a new patient, arrives for his appointment and has his service dog with him. Because he needs your assistance in completing the required forms due to blindness, he is said to have ________ needs.

Correct Answer
verified

Children with ________ diseases should wait in an area away from well children to prevent transmission of illnesses.

Correct Answer
verified

A disease or condition that can be easily transmitted from one individual to another is called ____.

Correct Answer
verified

How should the chairs in the reception area be placed to produce the greatest amount of floor area?

Correct Answer
verified

A primary advantage of placing illuminated red EXIT signs above doorways is that they ____.

Correct Answer
verified

The single most important factor that affects a patient's perception of a physician's office is ____.

Correct Answer
verified

Exam 7: Safety and Patient Reception

A disadvantage of extremely bright light is that it ____.

Correct AnswerverifiedShow Answer

A pediatric playroom should include ____.

Correct AnswerverifiedShow Answer

When a fairly bright light is used in medical offices, it ____.

Correct AnswerverifiedShow Answer

In which type of practice might you want to increase the temperature setting?

Correct AnswerverifiedShow Answer

Free parking improves office ________, provided an adequate number of parking spaces are available.

Correct AnswerverifiedShow Answer

How long before the office opens should the person opening the office arrive?

Correct AnswerverifiedShow Answer

Which type of fabric creates a formal appearance?

Correct AnswerverifiedShow Answer

Appropriate music choices for general-practice medical offices are ____.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of these guidelines should you follow when selecting magazines for a medical office?

Correct AnswerverifiedShow Answer

According to the OSHA computer workstations checklist, when working at a computer, in what position should you hold your head?

Correct AnswerverifiedShow Answer

What should you consider when choosing the color family for a medical office?

Correct AnswerverifiedShow Answer

The first impression a patient gets of a medical office is of the ____.

Correct AnswerverifiedShow Answer

The major disadvantage of having live plants in a reception area is that they ____.

Correct AnswerverifiedShow Answer

Mr. Philips, a new patient, arrives for his appointment and has his service dog with him. Because he needs your assistance in completing the required forms due to blindness, he is said to have ________ needs.

Correct AnswerverifiedShow Answer

Children with ________ diseases should wait in an area away from well children to prevent transmission of illnesses.

Correct AnswerverifiedShow Answer

A disease or condition that can be easily transmitted from one individual to another is called ____.

Correct AnswerverifiedShow Answer

How should the chairs in the reception area be placed to produce the greatest amount of floor area?

Correct AnswerverifiedShow Answer

A primary advantage of placing illuminated red EXIT signs above doorways is that they ____.

Correct AnswerverifiedShow Answer

The single most important factor that affects a patient's perception of a physician's office is ____.

Correct AnswerverifiedShow Answer

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