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Exam 11: Human Resource Management: Finding and Keeping the Best Employees

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Question 101

True/False

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Employees at the MAX Card Company, a worldwide credit card business are criticizing the company's fringe benefits package because it forces all employees to accept the same benefits regardless of differences in their personal needs. In fact, they even offer some soft benefits such as an on-site day care that over 80% of the employees are too young or too old to use. MAX should consider a cafeteria style benefits plan.

A) True
B) False

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Question 102

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An important U.S. government organization charged with setting human resource management guidelines is:

A) the EEOC (Equal Employment Opportunity Commission) .
B) the OHSA (Occupational Health and Safety Administration) .
C) the WPA (Work Progress Administration) .
D) the MPDA (Manpower Development Administration) .

E) None of the above
F) B) and C)

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Question 103

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Managers at the Allerton Bank get a performance appraisal one time each year. The bank uses a relatively new evaluation process that provides feedback about performance not only from superiors but also from subordinates and other managers at the same level. This type of evaluation is known as a(n) :

Today, fringe benefits account for approximately percent of total payroll costs.

Flextime plans are popular with employees because they allow them to work fewer hours while still earning the same income.

New technologies are assisting off-the-job training and creating more cost-effective methods for on-the-job training, when the job requires learning more intricate skills.

As part of the HR planning process, the manager begins by assessing the current labor situation at his/her company. Essentially, this means:

An HR manager at a large company interviewed several candidates for a position opening at her firm. Based on her interviews, she assesses that one candidate looks particularly promising. She will recommend a second interview between this candidate and the manager who will supervise the new employee.

According to the material in the "Reaching Beyond Our Borders" box for Chapter 11, which of the following statements about working with employees from different countries is most accurate?

The purpose of is to increase an employee's ability to perform productively.

When Andrew administered the performance appraisals for his employees at California Canines, a producer of upscale clothing and accessories for pets, he made certain that he allowed at least one hour for each appraisal. He met with each employee in his quiet office, and gave each an opportunity to prepare a self-improvement program. His goal was to make each appraisal a positive experience for the employee. Andrew carried out the suggestions of experts in performing effective performance appraisals.

As an HR manager, Erin is assigned to updating all job descriptions and job specifications for her company. Erin will begin by collecting information about each job title, as well as learning about the kinds of activities and responsibilities that go with each job. After she thoroughly analyzes a job, she will write the job description and job specifications for that job.

The last step in the performance appraisal process is to discuss the results with the employee.

Workers who are paid a receive a fixed compensation weekly, biweekly, or monthly.

Which of the following strategies is used by a human resource manager whose goal is to fill an open position from within the company?

The reason industries such as robotics and biotechnology have grown rapidly in recent years is that the United States has a surplus of highly educated and experienced workers available for employment in these fields.

Sick-leave pay, vacation pay, pension plans, and health plans that provide additional compensation to employees are called:

Julie Jahn recently began working in an entry-level management position. She has already shown great promise, so the company has decided to groom her for an upper level position. Christine Scheid, one of the more senior women managers in the company, has agreed to help Julie by introducing her to the right people, and by providing her with the guidance and advice she needs to be successful within the firm. Christine is acting as Julie's:

A performance appraisal provides an opportunity for employees to make suggestions about how a particular task could be better performed.

Top level managers can benefit from having their performance evaluated by subordinates.