Question 1

Reprimands, pay reductions, and suspensions are all examples of:

Accepted Answer

A)  hygiene factors.
B)   equity adjustments.
C)   shock therapy tactics.
D)  negative reinforcement.E) None of the above
F) A) and B)

Question 2

According to goal-setting theory, in order for goals to enhance motivation and performance they must be:

Accepted Answer

A)  accompanied by monetary rewards.
B)  accompanied by feedback.
C)   tied directly to the principles of scientific management.
D)  put into the labor contract.E) None of the above
F) A) and C)

Question 3

Baby Boomers as managers need to understand that:

Accepted Answer

A)  Gen X and Gen Y employees will be motivated by flexibility in the workplace.
B)   Gen X and Gen Y employees will be motivated by a good deal of structure in the workplace.
C)   Millennials are motivated from within, while Gen Xers need rewards.
D)  Gen Xers are motivated by knowing that they can keep their jobs for a lifetime.E) None of the above
F) B) and D)

Question 4

The workplace is now:

Accepted Answer

A)  two generations deep.
B)   three generations deep.
C)  four generations deep.
D)  five generations deep.E) C) and D)
F) A) and B)

Question 5

At Groovy Rags, a trendy retail store, manager Eon Forcer doesn't waste any time thinking about whether the employees on his shift get their breaks at a reasonable time. In fact, he claims he is hard pressed to determine which one has "worked hard enough" to even deserve a break. Earlier today, Eon remarked, "I've never met one that likes this job! They're only biding their time and here for the money." Eon's managerial style would be classified as .

Accepted Answer

A)  Theory X
B)   Theory Y
C)   Theory Z
D)  Type JE) C) and D)
F) None of the above

Question 6

As a manager, Charlene works hard to ensure that employees are treated fairly, yet she still gets feedback that indicates that some employees don't believe she is fair. This problem most likely results from the fact that:

Accepted Answer

A)  Charlene doesn't understand that employees are not concerned with equity, only with getting the biggest possible reward for the least possible effort.
B)   "fair treatment" is a hygiene factor rather than a motivator.
C)   attempts to treat employees fairly only works in an Asian or European culture. American employees tend to be individualists who believe that rewarding results is more important than perceptions of fairness.
D)  equity judgments are based on perceptions, and the perceptions of employees are not always accurate.E) B) and C)
F) A) and D)

Question 7

theory is based on the idea that managers can use both rewards and punishments to motivate employee behavior.

Accepted Answer

A)  Expectancy
B)   Equity
C)  Reinforcement
D)  Goal-settingE) C) and D)
F) B) and C)

Question 8

studied how the characteristics of the job itself affected worker motivation.

Accepted Answer

A)  William Ouchi
B)   Frederick Taylor
C)   Douglas McGregor
D)  Frederick HerzbergE) All of the above
F) C) and D)

Question 9

Herzberg found that the factors associated with job content ranked high as employee motivators.

Accepted Answer

A) True 
 B)False

Question 10

According to McGregor, Theory X-type managers motivate employees by giving them a great deal of freedom and responsibility.

Accepted Answer

A) True 
 B)False

Question 11

The Hawthorne studies found that employees in the experimental group:

Accepted Answer

A)  performed much better under bright lighting than they did when lighting was dim.
B)  were more productive than other employees regardless of the level of lighting.
C)   were more creative when working individually than they were when working in teams.
D)  performed poorly because they were distracted by all of the attention they received.E) A) and B)
F) A) and C)

Question 12

A college graduate with a degree in Psychology, Diana is in no hurry to find a job. In fact, she has elected to continue her education until she decides on the type of career she would like to pursue. Although she really likes some aspects of marketing, social work and social causes also appeal to her. Having worked part-time in a small business during college, she also thinks that working in her own business, independent of the control of others may also be the way to go. Diana is typical of:

Accepted Answer

A)  Baby boomers.
B)   Generation X.
C)  Generation Y.
D)  Generation J.E) C) and D)
F) B) and D)

Question 13

refers to a situation in which a manager attempts to stop an undesirable behavior by simply not responding to it.

Accepted Answer

A)  Rationalizing
B)  Extinction
C)   Retraction
D)  Passive resistanceE) A) and B)
F) A) and C)

Question 14

Abraham Maslow believed that motivation arises from the desire to satisfy unmet needs.

Accepted Answer

A) True 
 B)False

Question 15

At Solar Concepts, Inc., employees are promised long-term employment and are involved in decision-making. The employees follow a somewhat specialized career path and have individual responsibility for results. Solar Concept's approach is an example of:

Accepted Answer

A)  Theory R management.
B)   Theory X management.
C)   Theory Y management.
D)  Theory Z management.E) A) and D)
F) B) and D)

Question 16

Alan tries to make life easy on his employees by telling them exactly what to do and how to do it. He believes that most of his subordinates are lazy, and will goof off if he doesn't keep an eye on them, so he spends much of his time monitoring their work. When he finds an employee who is not performing up to his expectations, Alan uses threats and punishment to increase the worker's motivation. Alan is a Theory X-type manager.

Accepted Answer

A) True 
 B)False

Question 17

Herzberg's research found that the factor that ranked highest as a motivator was:

Accepted Answer

A)  the friendliness of supervisors.
B)  a sense of achievement.
C)   a compensation system that included bonuses and regular pay raises.
D)  the presence of clear and consistent company rules and policies.E) A) and D)
F) None of the above

Question 18

Frederick Taylor's goal was to find ways to improve worker motivation by making work more interesting and challenging.

Accepted Answer

A) True 
 B)False

Question 19

Becca is a manager in the credit department for 3STAR Motors. Joe Greene is a new employee in her department. While Joe has been learning his job, Becca has provided him with guidance by offering advice, encouragement, and instructions. However, she is careful to let Joe do the actual work, even if he struggles a bit. Becca's approach to getting Joe up to speed indicates that she is:

Accepted Answer

A)  both coaching and helping Joe.
B)   helping Joe rather than coaching him.
C)   familiar with the leading principles of scientific management.
D)  coaching Joe rather than helping him.E) A) and B)
F) A) and D)

Question 20

The original goal of the Hawthorne studies was to determine:

Accepted Answer

A)  the average IQ of production employees.
B)   whether employees could work effectively in unsupervised teams.
C)  the level of illumination that was associated with optimum productivity.
D)  how to stimulate employees to be more creative.E) C) and D)
F) B) and D)

Exam 10: Motivating Employees

Herzberg's research found that the factor that ranked highest as a motivator was:

Correct Answer
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Herzberg found that the factors associated with job content ranked high as employee motivators.

Correct Answer
verified

According to McGregor, Theory X-type managers motivate employees by giving them a great deal of freedom and responsibility.

Correct Answer
verified

The Hawthorne studies found that employees in the experimental group:

Correct Answer
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theory is based on the idea that managers can use both rewards and punishments to motivate employee behavior.

Correct Answer
verified

According to goal-setting theory, in order for goals to enhance motivation and performance they must be:

Correct Answer
verified

As a manager, Charlene works hard to ensure that employees are treated fairly, yet she still gets feedback that indicates that some employees don't believe she is fair. This problem most likely results from the fact that:

Correct Answer
verified

At Solar Concepts, Inc., employees are promised long-term employment and are involved in decision-making. The employees follow a somewhat specialized career path and have individual responsibility for results. Solar Concept's approach is an example of:

Correct Answer
verified

studied how the characteristics of the job itself affected worker motivation.

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
verified

refers to a situation in which a manager attempts to stop an undesirable behavior by simply not responding to it.

Correct Answer
verified

Baby Boomers as managers need to understand that:

Correct Answer
verified

The original goal of the Hawthorne studies was to determine:

Correct Answer
verified

Reprimands, pay reductions, and suspensions are all examples of:

Correct Answer
verified

Abraham Maslow believed that motivation arises from the desire to satisfy unmet needs.

Correct Answer
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The workplace is now:

Correct Answer
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Correct Answer
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Frederick Taylor's goal was to find ways to improve worker motivation by making work more interesting and challenging.

Correct Answer
verified

Exam 10: Motivating Employees

Herzberg's research found that the factor that ranked highest as a motivator was:

Correct AnswerverifiedShow Answer

Herzberg found that the factors associated with job content ranked high as employee motivators.

Correct AnswerverifiedShow Answer

According to McGregor, Theory X-type managers motivate employees by giving them a great deal of freedom and responsibility.

Correct AnswerverifiedShow Answer

The Hawthorne studies found that employees in the experimental group:

Correct AnswerverifiedShow Answer

theory is based on the idea that managers can use both rewards and punishments to motivate employee behavior.

Correct AnswerverifiedShow Answer

According to goal-setting theory, in order for goals to enhance motivation and performance they must be:

Correct AnswerverifiedShow Answer

As a manager, Charlene works hard to ensure that employees are treated fairly, yet she still gets feedback that indicates that some employees don't believe she is fair. This problem most likely results from the fact that:

Correct AnswerverifiedShow Answer

At Solar Concepts, Inc., employees are promised long-term employment and are involved in decision-making. The employees follow a somewhat specialized career path and have individual responsibility for results. Solar Concept's approach is an example of:

Correct AnswerverifiedShow Answer

studied how the characteristics of the job itself affected worker motivation.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

refers to a situation in which a manager attempts to stop an undesirable behavior by simply not responding to it.

Correct AnswerverifiedShow Answer

Baby Boomers as managers need to understand that:

Correct AnswerverifiedShow Answer

The original goal of the Hawthorne studies was to determine:

Correct AnswerverifiedShow Answer

Reprimands, pay reductions, and suspensions are all examples of:

Correct AnswerverifiedShow Answer

Abraham Maslow believed that motivation arises from the desire to satisfy unmet needs.

Correct AnswerverifiedShow Answer

The workplace is now:

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Frederick Taylor's goal was to find ways to improve worker motivation by making work more interesting and challenging.

Correct AnswerverifiedShow Answer

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