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Exam 10: Motivating Employees

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Question 51

True/False

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Abraham Maslow believed that motivation arises from the desire to satisfy unmet needs.

A) True
B) False

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Question 52

True/False

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Ruth Eday is sorry she ever hired Helen Highwater since Helen's work is sloppy and often late. Moreover, she doesn't get along well with most of the other employees and frequently initiates arguments. According to reinforcement theory, the only effective way for Ruth to deal with Helen's behavior is to wait for Helen to do something good, and then praise and reward her for the result.

A) True
B) False

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Question 53

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The personal satisfaction people feel when they have done a job well is a(n) __________ reward.

On the long flight back from South Korea, Aaron had plenty of time to reflect upon the challenges of his business trip that took him to four Asian countries. His goal to sell his company's state-of-the-art bicycle pump to several foreign firms certainly could have gone better. Although the 10 companies he visited didn't turn him down, only one agreed to place an order. Representatives from one Indonesian firm and two Chinese firms asked him when he planned to come again! As Aaron reviewed his memories and notes, he pondered, "Didn't they realize the expense of these international trips?" Aaron is experiencing:

Lisa is a Gen Xer who has just been promoted to a management position. If she is like many of her generation, one of Lisa's biggest problems is likely to be her inflexibility and difficulty at working collaboratively with other employees.

In analyzing the differences among Theories X, Y, and Z managers, it is appropriate to assess that:

_________ blends Japanese and American management practices into a hybrid approach which calls for long-term employment, collective decision making, and individual responsibility for the outcome of decisions.

In a high-context culture:

Which of the following descriptions more appropriately reflects the way that Gen Xers prefer to communicate at work?

Which of the following is not considered one of Herzberg's strategies for creating enthusiasm at work?

The original results of the Hawthorne studies proved that employees were much more productive when they worked in well-lit areas than when they worked in poorly lit areas.

Extrinsic rewards are those that are given to a person by someone else.

If "fun and stimulation" are rated as important job criteria by Millennials, which of the following might be a way to motivate this generation?

Which of the following would be most closely tied to the idea that employee motivation requires that the rewards for completing a task are sufficient to justify the effort?

Frederick Taylor based his approach on the belief that each worker was an individual who should be treated as a unique asset to the firm.

The practice of moving employees from one job to another to make work more interesting is called:

To be competitive, ____________ recommended that American firms adopt a new management style that was a hybrid of the approaches used by Japanese firms and those used by American firms called _________.

Reprimands, pay reductions, and suspensions are all examples of:

The key to achieving task identity is to design jobs that demand the use of many different skills.

Referring to Maslow's Hierarchy of Needs Theory, one would agree that U.S. workers are more often interested in satisfying their physiological and safety needs, as opposed to their self-esteem needs.