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A referent account is an early user of a firm's product who is willing to give a testimonial regarding his or her experience with the product.

A) True
B) False

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The proper sequence in selecting a target market and positioning strategy is (1) craft a unique positioning strategy, (2) select a target market, and (3) segment the market.

A) True
B) False

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In cost-based pricing, the list price is determined by estimating what customers are willing to pay for a product and then backing off a bit to provide a cushion.

A) True
B) False

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Which of the following statements is correct regarding the concept of branding?


A) Brands cannot be built through advertising, public relations, sponsorships, social media, or similar techniques.
B) A company doesn't normally want its customers to identify with its brand.
C) Startups usually start with an established brand.
D) A brand can be one of a company's most valuable assets.
E) A brand can denote a negative impression of a company.

F) C) and D)
G) A) and D)

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The Partnering for Success feature in Chapter 11 focuses on GoPro and Red Bull, two companies that have established a cobranding relationship. Cobranding is when two companies ________.


A) pool their resources to buy advertising space to market their individual brands
B) locate their businesses in close proximity to one another because their brands are complementary
C) form a partnership to combine their brands
D) employ the same advertising agency to promote their brands
E) pool their resources to license a brand from a third company

F) B) and D)
G) A) and C)

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Markets can be segmented in a number of ways, including by geography, demographic variables, psychographic variables, behavioral variables, and product type.

A) True
B) False

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Which of the following is the correct sequence of events to the process of selecting a target market and position strategy?


A) Create a unique positioning strategy, Select a target market, Segment the market
B) Segment the market, Create a unique positioning strategy, Select a target market
C) Segment the market, Select a target market, Create a unique positioning strategy
D) Select a target market, Create a unique positioning strategy, Segment the market
E) Create a unique positioning strategy, Segment the market, Select a target market

F) A) and E)
G) All of the above

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Efforts to establish and maintain a company's image with the public are referred to as ________.


A) open relations
B) public relations
C) civic relations
D) community relations
E) advertising

F) A) and D)
G) A) and C)

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Which of the following selections is incorrect regarding a firm's "positioning" strategy?


A) Position is concerned with how the firm is situated relative to its competitors.
B) A firm's decision about how to position itself relative to its competitors starts with a product or service idea that is tested and refined through feasibility analysis and marketing research.
C) Determining which position in a market to occupy and compete in is a strategic call on the part of a company based on its mission, its overall approach to the marketplace, and its competitive landscape.
D) Once a firm positions itself in a certain way, it must be able to follow through with a product or service offering that lives up to the image it has created.
E) After selecting a positioning strategy, the firm's next step is to select a target market.

F) A) and E)
G) A) and C)

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Karen Simon recently purchased a digital camera. She considered three cameras-a Sony that was priced at $239.00, a Canon priced at $319.00, and a Nikon priced at $399.00. Karen couldn't tell much difference between the cameras, so she bought the Nikon, figuring that because it was the most expensive of the three, it must be the best. According to the textbook, Karen was making a ________.


A) price-quality attribution
B) price-merit attribution
C) cost-value acknowledgement
D) cost-worth attribution
E) price-worth acknowledgement

F) A) and B)
G) D) and E)

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A ________ illustrates a firm's positioning strategy relative to its major rivals.


A) product attribute map
B) positioning analysis grid
C) positioning plot
D) competitive analysis grid
E) positioning diagram

F) A) and C)
G) B) and C)

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Which element of the marketing mix is the only one that produces revenue?


A) Product
B) Place (or distribution)
C) Advertising
D) Price
E) Promotion

F) B) and D)
G) B) and E)

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In ________-based pricing, the list price of an item is determined by adding a markup percentage to a product's cost.


A) cost
B) compliance
C) value
D) competitive
E) economic

F) B) and E)
G) C) and D)

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Which of the following statements is untrue regarding a firm's sales process?


A) A formal sales process helps a firm fine tune its approach to sales and build uniformity into the process.
B) Following a formal or structured process to generate and close sales benefits a firm.
C) A "sales process" is equally valuable whether a firm is selling directly to customers or through intermediaries.
D) A firm's sales process depicts the steps it goes through to identify its target market.
E) A formal sales process involves a number of identifiable steps.

F) B) and E)
G) A) and B)

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Describe the concept of guerrilla marketing. Why is guerrilla marketing particularly suitable for entrepreneurial firms?

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Guerrilla marketing is a low-budget appr...

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According to the textbook, a brand is all of the following except a(n) ________.


A) firm's reputation
B) firm's credentials
C) indicator of trust and reduced risk
D) description of a company's nature
E) written warranty

F) A) and E)
G) C) and E)

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________ is a term that denotes the set of assets and liabilities that are linked to a brand and enable it to raise a firm's valuation.


A) Trademark equity
B) Brand equity
C) Logo equity
D) Trademark value-added
E) Trade name strength

F) B) and E)
G) B) and C)

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Birchbox's phrase "The Box is Monthly, the Discoveries are Endless" is an example of a(n) ________.


A) tagline
B) grabline
C) notice-line
D) catchline
E) attention-line

F) C) and E)
G) B) and D)

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The 4Ps of marketing refer to a company's ________.


A) tactical mix
B) promotional blend
C) organizational mix
D) marketing mix
E) selling mix

F) A) and B)
G) A) and C)

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Kyle White owns a sporting goods store that appeals to hunters and fishers. The market that Kyle is trying to appeal to is called his ________ market.


A) focal
B) objective
C) target
D) critical
E) intention

F) A) and D)
G) A) and C)

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