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Changing an organization's people involves:


A) altering the engineering processes.
B) modifying research direction and techniques.
C) revising training and development activities.
D) changing communications systems and work flows.

E) B) and C)
F) C) and D)

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A ____ is a collection of people who must rely on group cooperation in order to experience the most success possible and thereby achieve the organization's goals.


A) committee
B) team
C) task force
D) bureaucracy

E) B) and C)
F) A) and D)

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The concept that two or more people working together can accomplish more that the sum of their independent efforts is:


A) synergy.
B) cohesiveness.
C) organizational effectiveness.
D) social loafing.

E) A) and B)
F) A) and C)

Correct Answer

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____ are examples of formal groups.


A) Social groups
B) Network groups
C) Friendship groups
D) Interest groups

E) A) and C)
F) B) and C)

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Group norms are always positive.

A) True
B) False

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The size of a group has no effect on its effectiveness.

A) True
B) False

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The larger the group, the easier it is for members to interact with each other.

A) True
B) False

Correct Answer

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_____ are factors that an organization's management has little control over.


A) Internal change forces
B) External change forces
C) Organizational norms
D) Organizational design

E) A) and B)
F) A) and C)

Correct Answer

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The mutual liking and team feeling in a group is known as:


A) synergy.
B) group effectiveness.
C) group cohesiveness.
D) task structure.

E) All of the above
F) A) and D)

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Synergy is a concept that states that the whole is greater than the sum of its parts.

A) True
B) False

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Changing an organization's technology includes:


A) changing managerial leadership and communication.
B) revising recruiting and selection policies.
C) altering research direction and techniques.
D) modifying an organization's internal relationships.

E) B) and D)
F) A) and D)

Correct Answer

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Internal and external change forces are never inter-related.

A) True
B) False

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The best group composition for a group designed to perform a complex task is:


A) a homogenous group.
B) a group similar in background and culture.
C) a group of the same gender and race.
D) a group with diverse backgrounds and value systems.

E) None of the above
F) B) and C)

Correct Answer

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Formal groups are shown on the organization chart.

A) True
B) False

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Organizational effectiveness results from activities that improve the organization's structure, technology, and people.

A) True
B) False

Correct Answer

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