Question 1

Putting yourself in your reader's shoes is called ________ .

Accepted Answer

The answer of Putting yourself in your reader's shoes is...

Question 2

You want to use precise,vigorous words to give your readers more information and keep them interested.Which of the following sentences has the best wording?

Accepted Answer

A)  Your order will ship next week.
B)  Please get back to me as soon as possible.
C)  Our latest income statement shows a decrease in profits.
D)  The March balance sheet reports a 10 percent decrease in expenses for the first quarter of the fiscal year.E) None of the above
F) A) and D)

Question 3

Joe follows up with one of his direct reports by phone after sending an email with instructions for completing a project.During the call,he asks if the receiver has any questions about the e-mail.Joe is attempting to ensure successful communication with ________ .

Accepted Answer

A)  feedback
B)  encoding
C)  bypassing
D)  decodingE) B) and D)
F) A) and B)

Question 4

So that your needs can better be met in the future,please complete the online survey about your recent flight with Southwest Airlines is an example of ________.

Accepted Answer

A)  identifying the message's purpose
B)  spotlighting audience benefits
C)  emphasizing sender benefits
D)  analyzing the taskE) None of the above
F) B) and C)

Question 5

When choosing the best channel for your message,you should consider the importance of the message,the amount and speed of feedback and interactivity required,the necessity of a permanent record,the cost of the channel,the degree of formality desired,the confidentiality and sensitivity of the message,and _________.

Accepted Answer

A)  the receiver's preference and level of expertise
B)  the ability of the channel to showcase your technical expertise
C)  your own communication channel preferences
D)  the ability of the channel to make your company look cutting edgeE) A) and D)
F) A) and C)

Question 6

As a technical support rep,Michael is responding to a customer's question sent to him via e-mail.What should Michael's first task be?

Accepted Answer

A)  Print the customer's message.
B)  Determine the purpose of the message he will send as a response.
C)  Start composing his reply.
D)  Conduct any necessary research.E) B) and C)
F) None of the above

Question 7

Robert says that he will answer his client's questions "as soon as possible." Robert plans to answer the questions by early next week;his client expects the answers by the end of the day.This misunderstanding results from ________.

Accepted Answer

A)  bypassing
B)  differing frames of reference
C)  noise
D)  using the incorrect communication channelE) C) and D)
F) A) and D)

Question 8

As the communication barrier known asbypassing reveals,meanings are in people rather than in words.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following sentences uses bias-free language?

Accepted Answer

A)  Two firemen will collect the toy donations.
B)  Every flight attendant must submit her security clearance card before boarding.
C)  All managers and their wives are invited to Friday's cocktail party.
D)  The servers at Cafe Divine are always professional.E) A) and C)
F) B) and D)

Question 10

Select the most accurate statement about team writing.

Accepted Answer

A)  Team writing is especially important for short documents such as memos,letters,and informational briefs.
B)  Because collaboration usually takes longer,team writing is not useful for documents with short deadlines.
C)  ​Members of effective teams are usually eager to implement their recommendations because they are more invested.
D)  Team-written documents and presentations are not standard in most organizations because collaboration has many disadvantages.E) None of the above
F) B) and D)

Question 11

Profiling the audience means anticipating how both primary and secondary audiences will react to a message.

Accepted Answer

A) True 
 B)False

Question 12

As part of the encoding process,the sender of a message must ________.

Accepted Answer

A)  select the receiver's preferred communication channel
B)  ask the receiver if he or she understands the message
C)  keep all messages in English for universal understanding
D)  select appropriate words or symbols given the receiver's experiences and cultureE) B) and D)
F) A) and D)

Question 13

E-mail,wikis,and Google docs are examples of digital ________ tools used to complete team writing tasks.

Accepted Answer

The answer of E-mail,wikis,and Google docs are examples of digital...

Question 14

You are in charge of preparing a sales brochure and must profile your audience.What question should you ask to profile your primary audience?

Accepted Answer

A)  What do I know about this person's education,beliefs,culture,and attitudes?
B)  How much does this person know about the subject?
C)  Should I expect a neutral,positive,or negative response to my message?
D)  You should ask all these questions.E) B) and D)
F) B) and C)

Question 15

Because jargon can be confusing,it should never be used in business writing.

Accepted Answer

A) True 
 B)False

Exam 4: Planning Business Messages

Because jargon can be confusing,it should never be used in business writing.

Correct Answer
verified

Which of the following sentences uses bias-free language?

Correct Answer
verified

Robert says that he will answer his client's questions "as soon as possible." Robert plans to answer the questions by early next week;his client expects the answers by the end of the day.This misunderstanding results from ________.

Correct Answer
verified

You want to use precise,vigorous words to give your readers more information and keep them interested.Which of the following sentences has the best wording?

Correct Answer
verified

E-mail,wikis,and Google docs are examples of digital ________ tools used to complete team writing tasks.

Correct Answer
verified

Select the most accurate statement about team writing.

Correct Answer
verified

Correct Answer
verified

Putting yourself in your reader's shoes is called ________ .

Correct Answer
verified

As the communication barrier known asbypassing reveals,meanings are in people rather than in words.

Correct Answer
verified

As a technical support rep,Michael is responding to a customer's question sent to him via e-mail.What should Michael's first task be?

Correct Answer
verified

So that your needs can better be met in the future,please complete the online survey about your recent flight with Southwest Airlines is an example of ________.

Correct Answer
verified

As part of the encoding process,the sender of a message must ________.

Correct Answer
verified

Joe follows up with one of his direct reports by phone after sending an email with instructions for completing a project.During the call,he asks if the receiver has any questions about the e-mail.Joe is attempting to ensure successful communication with ________ .

Correct Answer
verified

Profiling the audience means anticipating how both primary and secondary audiences will react to a message.

Correct Answer
verified

You are in charge of preparing a sales brochure and must profile your audience.What question should you ask to profile your primary audience?

Correct Answer
verified

Exam 4: Planning Business Messages

Because jargon can be confusing,it should never be used in business writing.

Correct AnswerverifiedShow Answer

Which of the following sentences uses bias-free language?

Correct AnswerverifiedShow Answer

Robert says that he will answer his client's questions "as soon as possible." Robert plans to answer the questions by early next week;his client expects the answers by the end of the day.This misunderstanding results from ________.

Correct AnswerverifiedShow Answer

You want to use precise,vigorous words to give your readers more information and keep them interested.Which of the following sentences has the best wording?

Correct AnswerverifiedShow Answer

E-mail,wikis,and Google docs are examples of digital ________ tools used to complete team writing tasks.

Correct AnswerverifiedShow Answer

Select the most accurate statement about team writing.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Putting yourself in your reader's shoes is called ________ .

Correct AnswerverifiedShow Answer

As the communication barrier known asbypassing reveals,meanings are in people rather than in words.

Correct AnswerverifiedShow Answer

As a technical support rep,Michael is responding to a customer's question sent to him via e-mail.What should Michael's first task be?

Correct AnswerverifiedShow Answer

So that your needs can better be met in the future,please complete the online survey about your recent flight with Southwest Airlines is an example of ________.

Correct AnswerverifiedShow Answer

As part of the encoding process,the sender of a message must ________.

Correct AnswerverifiedShow Answer

Joe follows up with one of his direct reports by phone after sending an email with instructions for completing a project.During the call,he asks if the receiver has any questions about the e-mail.Joe is attempting to ensure successful communication with ________ .

Correct AnswerverifiedShow Answer

Profiling the audience means anticipating how both primary and secondary audiences will react to a message.

Correct AnswerverifiedShow Answer

You are in charge of preparing a sales brochure and must profile your audience.What question should you ask to profile your primary audience?

Correct AnswerverifiedShow Answer

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