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Exam 11: Managing Change and Innovation

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Question 1

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A(n) _____ is a person who sees the need for and champions productive change within the organization.

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Question 2

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A(n) _____ is an in-house program that provides a safe harbor where ideas from employees throughout the organization can be developed without interference from company bureaucracy or politics.

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Culture change refers to a major shift in the norms, values, attitudes, and mindset of the entire organization.

_____ change is a change in the organization's product or service outputs.

Recently, a high level manager at Trophy Trinkets noted a rise in customer satisfaction complaints. This rise is inconsistent with Trophy's goals in this area. This manager has identified:

A(n) _____ is a separate small, informal, highly autonomous, and often secretive group that focuses on breakthrough ideas for the business.

CASE Scenario - Jaimie Hall The continuing development and improvement of computer information systems has made a powerful impression on Jaimie Hall, CEO of See-Saw City (SSC) . The current computer system at SSC is seven years old, and while still highly useful and reliable, Jaimie is wondering if a new system would be more efficient and more useful. Jaimie recognized that some of her managers would prefer to keep the old system, while others have been requesting that the company update its information capability. -To overcome the resistance to the new system, Jaimie can use any of the following techniques, EXCEPT:

Vivian is a vice-president of marketing, which is far removed from the research and development department. However, she keeps a close eye on what is happening in R & D and tries to support good ideas whenever she can by removing unnecessary organizational obstacles. Vivian is a good example of a(n) _____.

In the unfreezing step, participants must be made aware of problems and be willing to change.

Which of the following means extending the search for and commercializing new ideas beyond the boundaries of the organization and even beyond the boundaries of the industry?

Exploration is the aspect of product and technology innovation that involves creating mechanisms to make sure new ideas are carried forward, accepted, and implemented.

Mergers/acquisitions, organizational decline, and conflict management are the three types of current problems that organizational development managers face.

_____ refers to a change in the attitudes and behaviors of a few employees in the organization.

Successful change requires that organizations be capable of both creating and implementing ideas, which means the organization must learn to be _____.

You are the production manager for Connor's Construction, Inc. You decide to change the production procedure to increase efficiency. One of your long-time foremen is resisting the change, insisting that the idea won't work. Which of the following obstacle is he exhibiting?

Technology change involves the hierarchy of authority, goals, administrative procedures, and managerial systems.

Skunkworks are a separate small, informal, highly autonomous, and often secretive group that focuses on breakthrough ideas for the business.

Change, according to Kurt Lewin, is a result of the competition between forced and unforced fields.

When trying to overcome the resistance for change, which approach is best suited when change is technical?

Culture change pertains to the whole organization.