Question 1

The term job design refers to the way tasks are combined to form complete jobs.

Accepted Answer

A) True 
 B)False

Question 2

What does goal-setting theory tell us?

Accepted Answer

The goal-setting theory says that specif...

Question 3

Herzberg called the factors that create job dissatisfaction ________ factors; when these factors are adequate, people won't be dissatisfied, but they won't be satisfied either.

Accepted Answer

A)   intrinsic
B)   hygiene
C)   motivating
D)   dissatisfiersE) B) and D)
F) A) and C)

Question 4

Explain the concepts of job enlargement and job enrichment with suitable examples and analyze their effectiveness in motivating employees.

Accepted Answer

Job enlargement refers to the horizontal...

Question 5

Which one of the following needs is the highest in Maslow's hierarchy of needs theory?

Accepted Answer

A)   safety needs
B)   self-actualization needs
C)   esteem needs
D)   social needsE) C) and D)
F) None of the above

Question 6

Irene, CEO of a small company, strongly believes in Douglas McGregor's assumptions about human nature. Which one of the following management practices is Irene most likely to favor to maximize employee motivation?

Accepted Answer

A)   a top-down decision-making structure
B)   a stringent system of monitoring and controlling employees
C)   making jobs narrower in scope and shallow in depth
D)   participatory managementE) A) and B)
F) All of the above

Question 7

Professionals tend to be focused on their work as their central life interest, whereas nonprofessionals typically have other interests outside of work that can compensate for needs not met on the job.

Accepted Answer

A) True 
 B)False

Question 8

The goal-setting theory states that ________.

Accepted Answer

A)   employee participation in goal-setting is not always necessary for ensuring performance
B)   self-generated feedback is largely ineffective as a motivator
C)   in order to maximize performance, goals must not be made public
D)   motivation is maximized by setting moderately challenging goalsE) None of the above
F) All of the above

Question 9

"In jobs today, employees rely more and more on those around them for information, advice, and assistance." Which one of the following approaches to job design best reflects this statement?

Accepted Answer

A)   the relational perspective of work design
B)   the job characteristics model
C)   the proactive perspective of work design
D)   high involvement work practicesE) A) and B)
F) A) and D)

Question 10

________ refers to the horizontal expansion of a job by increasing the number of different tasks required in a job and the frequency with which those tasks are repeated.

Accepted Answer

A)   Job enrichment
B)   Job scope
C)   Job enlargement
D)   Job depthE) A) and B)
F) A) and C)

Question 11

How can managers use the job characteristics model (JCM) to design jobs?

Accepted Answer

The JCM provides specific guidance to ma...

Question 12

According to the goal-setting theory, a generalized goal of "do your best" will produce a higher output than specific, challenging goals.

Accepted Answer

A) True 
 B)False

Question 13

Which one of the following is true about motivating unique groups of workers?

Accepted Answer

A)   Higher pay is the only reward that is important to low-skilled, minimum-wage employees.
B)   Flexible work arrangements have shown a strong link with high motivation levels.
C)   Money and promotions are typically low on the priority list of professionals.
D)   For most temp workers, the freedom they get from their temporary status is the main motivator.E) None of the above
F) A) and B)

Question 14

Which one of the following is true about Herzberg's two-factor theory?

Accepted Answer

A)   Herzberg believed that the factors that lead to job satisfaction were the same as those that lead to job dissatisfaction.
B)   To motivate people, Herzberg suggested emphasizing the hygiene factors of a job.
C)   Satisfaction is not the opposite of dissatisfaction.
D)   According to Herzberg, removing dissatisfying characteristics from a job will invariably make that job more satisfying and motivating.E) B) and C)
F) C) and D)

Question 15

Joseph, a line manager at a production facility, believes that his workers have little drive and will not work unless he pushes them. Therefore, he closely monitors and controls their work and disciplines those who do not meet his standards. Joseph is a Theory Y manager.

Accepted Answer

A) True 
 B)False

Question 16

According to the three-needs theory, the need for ________ is the need to make others behave in a way that they would not have behaved otherwise.

Accepted Answer

A)   control
B)   leadership
C)   power
D)   achievementE) B) and D)
F) A) and D)

Question 17

To help her new supervisors remember the concept of reinforcement theory, Carol told them to remember this: ________.

Accepted Answer

A)   What gets measured gets monitored
B)   What gets rewarded gets repeated
C)   Whatever can go wrong, will
D)   No good deed goes unpunishedE) A) and D)
F) B) and D)

Question 18

Managers using reinforcement theory to motivate employees should ignore, not punish, undesirable behavior.

Accepted Answer

A) True 
 B)False

Question 19

According to the job characteristics model, combining fragmented tasks will help increase skill variety and task identity.

Accepted Answer

A) True 
 B)False

Question 20

The need for ________ is similar to Maslow's need for ________.

Accepted Answer

A)   affiliation; safety
B)   power; esteem
C)   achievement; self-actualization
D)   affirmation; esteemE) C) and D)
F) All of the above

Exam 17: Motivating Employees

Explain the concepts of job enlargement and job enrichment with suitable examples and analyze their effectiveness in motivating employees.

Correct AnswerverifiedJob enlargement refers to the horizontal...View AnswerShow Answer

How can managers use the job characteristics model (JCM) to design jobs?

Correct AnswerverifiedThe JCM provides specific guidance to ma...View AnswerShow Answer

What does goal-setting theory tell us?

Correct AnswerverifiedThe goal-setting theory says that specif...View AnswerShow Answer

________ refers to the horizontal expansion of a job by increasing the number of different tasks required in a job and the frequency with which those tasks are repeated.

Correct AnswerverifiedShow Answer

According to the goal-setting theory, a generalized goal of "do your best" will produce a higher output than specific, challenging goals.

Correct AnswerverifiedShow Answer

Managers using reinforcement theory to motivate employees should ignore, not punish, undesirable behavior.

Correct AnswerverifiedShow Answer

To help her new supervisors remember the concept of reinforcement theory, Carol told them to remember this: ________.

Correct AnswerverifiedShow Answer

Which one of the following is true about Herzberg's two-factor theory?

Correct AnswerverifiedShow Answer

Which one of the following needs is the highest in Maslow's hierarchy of needs theory?

Correct AnswerverifiedShow Answer

Which one of the following is true about motivating unique groups of workers?

Correct AnswerverifiedShow Answer

"In jobs today, employees rely more and more on those around them for information, advice, and assistance." Which one of the following approaches to job design best reflects this statement?

Correct AnswerverifiedShow Answer

According to the job characteristics model, combining fragmented tasks will help increase skill variety and task identity.

Correct AnswerverifiedShow Answer

The goal-setting theory states that ________.

Correct AnswerverifiedShow Answer

According to the three-needs theory, the need for ________ is the need to make others behave in a way that they would not have behaved otherwise.

Correct AnswerverifiedShow Answer

Joseph, a line manager at a production facility, believes that his workers have little drive and will not work unless he pushes them. Therefore, he closely monitors and controls their work and disciplines those who do not meet his standards. Joseph is a Theory Y manager.

Correct AnswerverifiedShow Answer

The need for ________ is similar to Maslow's need for ________.

Correct AnswerverifiedShow Answer

Professionals tend to be focused on their work as their central life interest, whereas nonprofessionals typically have other interests outside of work that can compensate for needs not met on the job.

Correct AnswerverifiedShow Answer

The term job design refers to the way tasks are combined to form complete jobs.

Correct AnswerverifiedShow Answer

Irene, CEO of a small company, strongly believes in Douglas McGregor's assumptions about human nature. Which one of the following management practices is Irene most likely to favor to maximize employee motivation?

Correct AnswerverifiedShow Answer

Herzberg called the factors that create job dissatisfaction ________ factors; when these factors are adequate, people won't be dissatisfied, but they won't be satisfied either.

Correct AnswerverifiedShow Answer

Correct Answer
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Job enlargement refers to the horizontal...
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The JCM provides specific guidance to ma...
View Answer

Correct Answer
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The goal-setting theory says that specif...
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Correct Answer
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The need for is similar to Maslow's need for .

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