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According to the former CEO of Hanover Insurance,learning organizations require that everyone feels and supports a compelling purpose.What is the most difficult aspect of creating this learning organization?


A) Communicating an image of the future that draws people in and speaks to them
B) Putting systems in place for training
C) Find the resources for the necessary educational training
D) Getting the shareholders to agree with the CEO

E) All of the above
F) C) and D)

Correct Answer

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Effective leadership is like a three-legged stool.Which of the following is not represented by one of the stool legs?


A) maintaining the status quo
B) nurturing a culture dedicated to excellence and ethical behavior
C) setting a direction
D) designing the organization

E) B) and D)
F) All of the above

Correct Answer

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The source of referent power is


A) subordinate identification with the leader.
B) leader identification with the subordinates.
C) derived from the fact that the manager can potentially act as a reference when the employee applies for another job.
D) derived from manager ability to provide effective incentives to employees.

E) All of the above
F) None of the above

Correct Answer

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People with strong self-awareness are overly critical and unrealistically optimistic and are well suited to run organizations because they will make good judgment calls.

A) True
B) False

Correct Answer

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The medical products company,Medtronic,works to restore patients to full life.They have a holiday party that includes patients,their families,and their doctors who share their survival and recovery stories.What purpose does this holiday party serve for the learning organization?


A) It offers patients a break from their problems.
B) It inspires and motivates employees with a real mission and purpose.
C) It empowers the patients.
D) It discourages employees from participating in office gatherings.

E) A) and B)
F) A) and C)

Correct Answer

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This legal act provides considerable legal protection to employees of publicly traded companies who report unethical or illegal practices.


A) Taft-Hartley Act
B) National Labor Relations Act
C) Sarbanes-Oxley Act
D) Norris-La Guardia Act

E) B) and C)
F) None of the above

Correct Answer

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All of the following are components of emotional intelligence (EI) except


A) self-awareness.
B) self-regulation.
C) self-promotion.
D) empathy.

E) All of the above
F) A) and C)

Correct Answer

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Leaders risk creating a culture of fear and micromanagement if they


A) create personal connections with their people through frequent unannounced visits.
B) express their passion frequently.
C) keep their workforce motivated.
D) recognize the opinions of others so that they feel valued.

E) A) and D)
F) None of the above

Correct Answer

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Raytheon,a 24 billion USD defense contractor,incorporated into its Leadership Assessment Instrument the requirement of managers to maintain unequivocal commitment to honesty,truth and ethics in every facet of behavior and to conform with the letter and intent of company policies while working to affect any necessary policy change.This is an example of a


A) 360-degree evaluation.
B) leadership training program.
C) reward and evaluation system that evaluates manager ethical behavior.
D) reward system that evaluates bottom line performance.

E) None of the above
F) C) and D)

Correct Answer

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When faced with barriers to change,leaders can create a good climate for advancing the aims of the organization and making progress towards its goals by building ________ and ________.


A) a learning organization;an ethical organization
B) a following organization;an ethical organization
C) a learning organization;an efficient organization
D) an efficient organization;a learning organization

E) B) and C)
F) All of the above

Correct Answer

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Internal benchmarking is discouraged in most organizations because it creates competition and internal rivalries that are counterproductive.

A) True
B) False

Correct Answer

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In organizations,ethical behavior must start with ________ before ________ can be expected to perform accordingly.


A) the employees;the shareholders
B) the shareholders;the leader
C) the leader;the employees
D) the leader;the shareholders

E) C) and D)
F) B) and C)

Correct Answer

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C

In the compliance-based approach to ethics management,the objective is to


A) conform with externally imposed standards.
B) prevent criminal misconduct.
C) enable responsible conduct.
D) reduce discretion,training,controls,audits,and penalties.

E) A) and D)
F) None of the above

Correct Answer

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A highly ethical organization must have all the following elements except


A) codes of conduct.
B) corporate credos.
C) payment plans.
D) role models.

E) A) and C)
F) B) and D)

Correct Answer

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CEOs who are ________ tend to have a wide circle of acquaintances as well as a knack for finding common ground and building rapport.


A) self-aware
B) self-regulators
C) motivated
D) socially skilled

E) A) and C)
F) A) and B)

Correct Answer

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Houston-based Baylor College of Medicine has a ________ that instructs all employees to follow the Baylor Mission Statement,Compliance Program and Conflict of Interest policy.


A) corporate reward
B) corporate motto
C) code of ethics
D) system of evaluation

E) None of the above
F) All of the above

Correct Answer

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C

A key function of the leaders in a learning organization is to generate an organization-wide commitment to the status quo.

A) True
B) False

Correct Answer

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Research supports that there are many potential benefits of an ethical organization,including that there is a strong and consistent relationship between ethical performance and measures of financial performance.

A) True
B) False

Correct Answer

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Former CEO of Check Point Software Technologies,Deborah Triant,says that debating is easy,listening with an open mind is not.She says that the worst thing a leader can do in the decision-making process is to voice an opinion before anyone else can.This is an example of a ________ skill.


A) design
B) organization
C) social
D) motivated

E) C) and D)
F) B) and C)

Correct Answer

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Which of the following are used to evaluate whether a manager is acting in an ethical manner?


A) bonuses and penalties
B) job descriptions
C) assessment and penalties
D) reward and evaluation systems

E) C) and D)
F) B) and D)

Correct Answer

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D

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