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Makespan is the total time needed to complete a group of jobs.

A) True
B) False

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Infinite loading and finite loading are two major approaches used to load work centers.

A) True
B) False

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The priority rule where jobs are processed according to the smallest ratio of time remaining to due date to processing time is:


A) CR.
B) EEDD.
C) FCFS.
D) S/O.
E) SPT.

F) None of the above
G) A) and E)

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Flow-shop scheduling is used in high-volume systems.

A) True
B) False

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The operations manager of a body and paint shop has five cars to schedule for repair. He would like to minimize the makespan to complete all work on these cars. Each car requires body work prior to painting. The estimates of the times required to do the body and paint work on each are as follows:  Car  Body Work  (hrs)   Paint  (hrs)   A 102 B 54 C 75 D 36 E 17\begin{array} { c c c } \text { Car } & \begin{array} { c } \text { Body Work } \\\text { (hrs) }\end{array} & \begin{array} { c } \text { Paint } \\\text { (hrs) }\end{array} \\\text { A } & 10 & 2 \\\text { B } & 5 & 4 \\\text { C } & 7 & 5 \\\text { D } & 3 & 6 \\\text { E } & 1 & 7\end{array} Where in the optimum sequence should car A be scheduled?


A) first
B) second
C) third
D) fourth
E) fifth

F) A) and D)
G) C) and D)

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The following table contains information about five jobs waiting to be processed at work center number three.  Job  Processing Time  (hrs)   Hours Until Due  a 1415 b 1020 c 1818 d 216 e 421\begin{array} { | c r c | } \hline \text { Job } & \begin{array} { r } \text { Processing Time } \\\text { (hrs) }\end{array} & \text { Hours Until Due } \\\text { a } & 14 & 15 \\\text { b } & 10 & 20 \\\text { c } & 18 & 18 \\\text { d } & 2 & 16 \\\text { e } & 4 & 21\end{array} Using the EDD rule, the sequence of jobs would be:


A) d-e-b-a-c.
B) a-d-c-b-E.
C) e-d-b-a-c.
D) a-d-c-e-d.
E) e-b-c-d-a.

F) A) and C)
G) C) and E)

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The term loading, as used in scheduling, refers to choosing the order in which jobs will be processed in low-volume systems.

A) True
B) False

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When operations are often bottlenecked, additional planned idle time will improve the throughput in those areas.

A) True
B) False

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The owner/operator of the local franchise of Handyman, Inc., has four jobs to do today, shown in the order they were received:  Job  Processing Time  (hrs)   Due  (hrs from now)   W 44 X 35 Y 22 Z 11\begin{array} { c c c } \text { Job } & \begin{array} { c } \text { Processing Time } \\\text { (hrs) }\end{array} & \begin{array} { c } \text { Due } \\\text { (hrs from now) }\end{array} \\\text { W } & 4 & 4 \\\text { X } & 3 & 5 \\\text { Y } & 2 & 2 \\\text { Z } & 1 & 1\end{array} If he uses the shortest processing time first priority rule to schedule these jobs, what will be the average completion time?


A) 7.5 hours
B) 5 hours
C) 3 hours
D) 2.5 hours
E) 2 hours

F) A) and B)
G) A) and C)

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There are four resources and four jobs to be done. Assume there must be one-to-one matching between jobs and resources. The time required for each resource to do each job is as follows:  Job (Hours)   Resource  A  B  C  D 15877249593698747669\begin{array} { c c c c c | } \hline &{ \text { Job (Hours) } } \\\text { Resource } & \text { A } & \text { B } & \text { C } & \text { D } \\1 & 5 & 8 & 7 & 7 \\2 & 4 & 9 & 5 & 9 \\3 & 6 & 9 & 8 & 7 \\4 & 7 & 6 & 6 & 9\end{array} After the row and column reductions, what is the minimum number of lines needed to cover all of the zeroes?


A) 0 lines
B) 1 line
C) 2 lines
D) 3 lines
E) 4 lines

F) None of the above
G) C) and D)

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Eva, the owner of Eva's Second Time Around Wedding Dresses, currently has five dresses to be altered, shown in the order in which they arrived:  Job  Processing Time  (hrs)   Due  (hrs from now)   V 35 W 11 X 49 Y 23 Z 57\begin{array} { c c c } \text { Job } & \begin{array} { c } \text { Processing Time } \\\text { (hrs) }\end{array} & \begin{array} { c } \text { Due } \\\text { (hrs from now) }\end{array} \\\text { V } & 3 & 5 \\\text { W } & 1 & 1 \\\text { X } & 4 & 9 \\\text { Y } & 2 & 3 \\\text { Z } & 5 & 7\end{array} If Eva uses the shortest processing time first (SPT) priority rule to schedule these jobs, what will be the average completion time?


A) 3 hours
B) 5 hours
C) 7 hours
D) 7.2 hours
E) 8 hours

F) None of the above
G) B) and D)

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The quantity sent to a bottleneck operation could be split into two or more process batches to better utilize a bottleneck resource rather than process the entire batch.

A) True
B) False

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Job X, which has a duration of four days, is due by the close of business on Friday, December 23. Without looking at the work already at X's required resource, the scheduler schedules X to be begun immediately and assumes that X will be done four days from now. This is an example of:


A) infinite scheduling.
B) finite scheduling.
C) forward scheduling.
D) backward scheduling.
E) prioritization.

F) D) and E)
G) C) and D)

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Eva, the owner of Eva's Second Time Around Wedding Dresses, currently has five dresses to be altered, shown in the order in which they arrived:  Job  Processing Time  (hrs)   Due  (hrs from now)   V 35 W 11 X 49 Y 23 Z 57\begin{array} { c c c } \text { Job } & \begin{array} { c } \text { Processing Time } \\\text { (hrs) }\end{array} & \begin{array} { c } \text { Due } \\\text { (hrs from now) }\end{array} \\\text { V } & 3 & 5 \\\text { W } & 1 & 1 \\\text { X } & 4 & 9 \\\text { Y } & 2 & 3 \\\text { Z } & 5 & 7\end{array} If Eva uses the first come, first served priority rule to schedule these jobs, what will be the average completion time?


A) 3 hours
B) 5 hours
C) 7 hours
D) 7.2 hours
E) 8 hours

F) C) and D)
G) B) and D)

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What is the optimum job sequence for the jobs listed below using Johnson's rule?  Job  Processing time (hrs)   Center 1  Center 2 d 1323 e 2313 f 1618 g 2017\begin{array} { c c c } \text { Job } & \begin{array} { c } \text { Processing time (hrs) } \\\text { Center 1 }\end{array} & \text { Center } 2 \\\text { d } & 13 & 23 \\\text { e } & 23 & 13 \\\text { f } & 16 & 18 \\\text { g } & 20 & 17\end{array}


A) e-g-f-d
B) d-g-f-e
C) d-f-g-e
D) e-d-f-g
E) f-e-d-g

F) A) and B)
G) C) and D)

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The operations manager of a body and paint shop has five cars to schedule for repair. He would like to minimize the makespan to complete all work on these cars. Each car requires body work prior to painting. The estimates of the times required to do the body and paint work on each are as follows: The operations manager of a body and paint shop has five cars to schedule for repair. He would like to minimize the makespan to complete all work on these cars. Each car requires body work prior to painting. The estimates of the times required to do the body and paint work on each are as follows:   What is the optimum sequence (first car to last) ? A)  A; B; C; D; E B)  E; D; C; B; A C)  E; B; D; C; A D)  E; D; B; C; A E)  E; B; D; A; C What is the optimum sequence (first car to last) ?


A) A; B; C; D; E
B) E; D; C; B; A
C) E; B; D; C; A
D) E; D; B; C; A
E) E; B; D; A; C

F) B) and E)
G) A) and B)

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One disadvantage of appointment systems is:


A) Capacity can be adjusted by varying hours.
B) The customer's desired time may be already taken.
C) People generally accept it as fair.
D) It can reduce customer waiting time.
E) Appointments do not have to be all the same length.

F) A) and D)
G) All of the above

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In an assignment model where there are fewer jobs than resources:


A) dummy jobs are needed to solve the problem.
B) dummy resources are needed to solve the problem.
C) the problem cannot be solved using an assignment model.
D) the problem will have multiple optimum solutions.
E) the simplex method must be used to solve the problem.

F) A) and C)
G) B) and E)

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