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"Knowledge-based pay systems" pay higher wages or salaries to workers who have completed college than to those who just finished high school.

A) True
B) False

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Predetermined time standards are usually based on observing one very efficient worker performing the task.

A) True
B) False

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A major advantage of job specialization in business is increased _________.


A) motivation
B) opportunity for advancement
C) opportunity for self-fulfillment
D) productivity
E) job enrichment

F) B) and D)
G) All of the above

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What is the standard time (ST) for this task if the bartender worked at a twenty percent faster pace than is average, and an allowance of twenty percent of the workday is used?


A) 112.5 seconds
B) 120 seconds
C) 135 seconds
D) 144 seconds
E) 150 seconds

F) B) and E)
G) C) and D)

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The design of work systems, because objective standards are used, avoids most ethical issues.

A) True
B) False

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How confident can the manager be that the true proportion of time spent mowing is between .45 and .55?


A) 90 percent
B) 95 percent
C) 95.5 percent
D) 99 percent
E) 99.7 percent

F) C) and E)
G) A) and D)

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The Occupational Safety and Health Act (OSHA) is a regulatory burden that has been proven to have little impact on the safety and welfare of workers.

A) True
B) False

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A work sampling study of kitchen help is to be designed.The study will be conducted over a nine-day period.The kitchen help works a seven-hour shift.Determine the day, hour, and minute of five observations using the random digits listed below.

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blured image Arrange observation...

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What number of observations would be required in a time study in order to obtain a 95 percent confidence that the average time observed was no more than 0.6 minutes from the true mean, assuming a standard deviation of cycle time of 1.8 minutes?

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Which of the following most closely describes job enlargement?


A) horizontal loading
B) increasing the level of responsibility associated with a job
C) transferring workers through a series of jobs to increase their scope of experience
D) increasing the amount of workspace assigned to a worker
E) assigning two jobs to the same worker

F) All of the above
G) A) and B)

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Which sample proportion will require the largest number of work sampling observations?


A) .05
B) .25
C) .50
D) .75
E) .95

F) B) and C)
G) C) and D)

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Predetermined time standards use historical data from a company's own files.

A) True
B) False

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One form of long term team that is increasingly being used, especially in lean production settings, is:


A) Quality circle
B) Product Design
C) Self-directed
D) Self-improvement
E) Mandatory

F) All of the above
G) B) and C)

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What is the normal time (NT) for this task if the employee worked at a 20% faster pace than is average?


A) 8 seconds
B) 32 seconds
C) 40 seconds
D) 48 seconds
E) 200 seconds

F) A) and B)
G) A) and E)

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How many observations should be made if she wants to be 0.8664 confident that the maximum error in the observed time is 0.5 second? Assume that the standard deviation of the task time is 4 seconds.


A) 10
B) 12
C) 120
D) 144
E) 169

F) B) and D)
G) C) and E)

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One potential disadvantage of "self-directed teams" is higher training costs.

A) True
B) False

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For a confidence level of 86.64%, what is the maximum error of the estimate for activity B?

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What is the standard time (ST) for this task if the employee worked at a 20% faster pace than is average and an allowance of 25% of job time is used?


A) 40 seconds
B) 50 seconds
C) 53.3 seconds
D) 60 seconds
E) 64 seconds

F) B) and D)
G) A) and B)

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Methods analysis cannot be done for new jobs (ones that do not yet exist) since it requires observation of the process.

A) True
B) False

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A behavioral approach to job design which increases responsibility for planning and coordinating tasks is job:


A) enlargement
B) rotation
C) enrichment
D) involvement
E) enhancement

F) D) and E)
G) A) and B)

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