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Productivity is defined as the ratio of output to input.

A) True
B) False

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Mission statements should be as specific as possible regarding exactly how they will be accomplished.

A) True
B) False

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As long as we match a competitor on quality and price we will gain market share.

A) True
B) False

Correct Answer

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Quality-based strategies focus on customer satisfaction by ensuring that each product is carefully and thoroughly inspected prior to delivery to prevent sending out bad product.

A) True
B) False

Correct Answer

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Which of the following is not a key step toward improving productivity?


A) developing productivity measures for all operations
B) improving the bottleneck operations
C) establishing reasonable goals for improvement
D) considering incentives to reward workers
E) converting bond debt to stock ownership

F) C) and D)
G) A) and B)

Correct Answer

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Wage and salary increases that are not accompanied by productivity increases tend to exert inflationary pressures on a nation's economy.

A) True
B) False

Correct Answer

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Competitiveness doesn't include:


A) Productivity
B) Effectiveness
C) Profitability
D) Operations Strategy
E) Operations Management

F) A) and D)
G) B) and C)

Correct Answer

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Competitiveness relates to the profitability of an organization in the marketplace.

A) True
B) False

Correct Answer

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An organization that is twice as productive as its competitor will be twice as profitable.

A) True
B) False

Correct Answer

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In the past, a significant reason why U.S.productivity was the highest in the world was high:


A) agricultural productivity
B) manufacturing productivity
C) labor productivity
D) savings productivity
E) governmental productivity

F) A) and D)
G) B) and D)

Correct Answer

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Core competencies in organizations generally relate to:


A) cost
B) quality
C) time
D) flexibility
E) all of the above

F) B) and D)
G) A) and B)

Correct Answer

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Organizational strategy should be determined without considering the realities of functional area strengths and weaknesses since they can be changed to meet our strategy.

A) True
B) False

Correct Answer

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Which of the following is not a factor that affects productivity?


A) computer viruses
B) design of the workspace
C) use of the Internet
D) standardizing processes
E) wireless cellular phones

F) B) and E)
G) B) and D)

Correct Answer

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