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Exam 12: Teams: Processes and Communication

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Question 1

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In a project team at Kaizen International, everyone focuses on his or her specialty and what they do best. Members know exactly where they can go to get information when there are gaps in their knowledge, and this team produces synergistic results. This shows that the project team at Kaizen has an effective:

A) staff validity.
B) mental model.
C) transactive memory.
D) potency.
E) hierarchical sensitivity.

F) A) and C)
G) D) and E)

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Question 2

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The more communication flows through fewer members of the team, the higher the degree of:

A) centralization.
B) socialization.
C) decentralization.
D) attribution error.
E) groupthink.

F) A) and B)
G) C) and D)

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Question 3

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Social loafing can hinder a team's effectiveness.

In highly cohesive teams, when members try to maintain harmony by striving toward consensus on issues without ever offering, seeking, or seriously considering alternative viewpoints and perspectives, his is:

If you say that the information richness of a communication process is high, it means that:

A team's strong belief that it can be effective across a variety of situations reflects which of the following?

A team of highly skilled and qualified members of an organization failed to perform the team objective assigned to them. When the reason for this lack of performance was investigated, it was clear that, although the team members worked hard, they had to wait for their teammates to complete a particular task before they could start their own. Which of the following explains the reason for process loss in this case?

Process gain is synonymous with:

_____ refer(s) to specific types of feelings and thoughts that coalesce in the minds of team members as a consequence of their experience working together.

Daniel's team is working on a project to create an effective marketing campaign for a company that specializes in food processors. Daniel gathers all the necessary information to help his team understand the product and the desires and needs of the client. He then clearly explains the responsibilities of each member of the team. He is ensuring that his team has high:

Differentiate between positional modeling and positional rotation.

Burt, Ryan, and Heather are members of the marketing team at Model Industries, Inc. (MII) , responsible for generating ideas for new marketing strategies. Burt has done a phenomenal job in gathering information necessary to help the team understand the desires and needs of the client. All things being equal, Heather has the best record of making good recommendations to Jeremy, vice president of marketing. Ryan can make some good recommendations, but sometimes his recommendations are completely off base. Usually, Jeremy pays careful attention to what Heather has to say, but generally does not pay much attention to what Ryan proposes. In addition to Jeremy, Heather has been meeting with the vice president of operations and other members of the executive team to gain support for their request to increase the marketing budget. Jeremy's tendency to listen to Heather and ignore Ryan reflects which factor in effective decision making?

In a boundary-spanning process, the marketing team member who meets with an engineer to seek information about new materials is engaging in _____.

Interpersonal activities that facilitate the accomplishment of the team's work but do not directly involve task accomplishment itself are called creative processes.

Richard's team has been assigned the task of organizing an exhibition for companies selling home appliances. Richard ensured that each member of the team had an opportunity to observe other members perform their roles. This type of cross-training is termed:

When teams engage in routine decision making, their activities are focused on generating novel and useful ideas and solutions.

Training intended to develop transportable teamwork competencies focuses on and occurs in the context of an ongoing team experience.

The phenomenon of a team delivering "less than the sum of its parts" can be explained by the term:

Which of the following is Trueabout competency in conflict resolution?

Rebecca and her students from the drama class have been asked to conduct a play to raise funds for the school library. To make the play a success, Rebecca consults and enlists the help of the headmaster and senior teachers, while her students meet a few theater artists. They also consult a costume designer and a dance choreographer who have agreed to help the team with the play. Such activities involving individuals and groups who are not part of the team are termed as: