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Exam 3: Organizational Commitment

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Question 1

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"Stars" are one of the four types of employees based on the degree of organizational commitment and task performance. "Stars" are likely respond to negative events with _____ because they have the desire to improve the status quo and the credibility needed to inspire change.

A) loyalty
B) exit
C) neglect
D) voice
E) ignorance

F) B) and D)
G) A) and B)

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Question 2

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The three types of organizational commitment are continuance, normative, and affective.

A) True
B) False

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Question 3

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Organizational commitment should decrease the likelihood that an individual will respond to a negative work event with _____ or _____.

The factors that increase normative commitment include:

Tim is a new hire at The Journal, a weekly publication. He does not like his job and is not committed to the organization. He hardly exerts even the effort that is required to keep his job. Tim is staying with The Journal because he does not want to be unemployed. Tim is a(n) ______.

_____ psychological contracts are based on a narrow set of specific monetary obligations.

A passive, constructive response to negative events that maintains public support for the situation while the individual privately hopes for improvement is referred to as _____.

The desire to remain a member of an organization due to emotional attachment to, and involvement with, that organization is called _____ commitment.

Jess, Frank, and Ted are coworkers at Crossroad Inc., all having worked at CI for five years now. The three were discussing their careers one day during lunch break when they heard that their coworker Mary just quit and went to work for a competitor. Frank remarks that it is not worthwhile for him to leave like Mary because he has put in the time and hard work for a promotion. If he left for another company, he would not likely get this opportunity again soon. Ted replies to Frank that for him, it's the company's relaxed atmosphere and his best friends at CI that keeps him working there. When they asked Jess about how he felt, Jess indicated that Mary had no bonds to CI. She was relatively new and had not invested any time at CI. "For me," Jess says, "CI gave me an opportunity and invested so much in mentoring me, preparing me for the position, and showing me the ropes to success. There is no way that I can desert them by leaving for another company." Of the three employees, Frank is exhibiting:

The _____ model of withdrawal argues that the various withdrawal behaviors negatively correlate with one another-that doing one means you're less likely to do another. The idea is that any form of withdrawal can compensate for, or neutralize, a sense of dissatisfaction, which makes the other forms unnecessary.

The social influence model of withdrawal behavior suggests that employees with fewer bonds will be most likely to quit the organization.

When employees engage in _____, they use work time and resources to complete something other than their job duties, such as assignments for another job.

Miranda works for the United Bank at Madison. She feels overworked and dislikes her job, but she cannot quit because she needs the job to repay her education loans. What type of commitment does Miranda have?

Jonas continually breaks off from his assigned tasks to check sports news or check his friends' Facebook updates. He is engaging in ______, which is a type of ______.

Employees falling under the category of "lone wolves" possess low levels of organizational commitment but high levels of task performance and are motivated to achieve work goals for themselves, not necessarily for their company.

According to the _____ model of withdrawal, various withdrawal behaviors are uncorrelated with one another, occur for different reasons, and fulfill different needs on the part of employees.

"Lone wolves" are one of the four types of employees based on the degree of their organizational commitment and level of task performance. "Lone wolves" are likely to respond to negative events with _____.

Embeddedness is a concept that is unique to Western cultures such as the United States and Canada.

_____ commitment exists when there is a sense that staying at a firm is the "right" or "moral" thing to do.

The most widespread form of psychological withdrawal among white-collar employees is _____, using Internet, e-mail, and instant messaging access for their personal enjoyment rather than work duties.