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Exam 16: Managing Employee Motivation and Performance

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Question 81

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Define motivation.Why is it important?

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Motivation can be defined as the interna...

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Question 82

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Quality control inspectors often randomly select items from an assembly line for inspection.For example,they may take the twelfth,seventeenth,forty-fourth,and sixtieth items.What reinforcement schedule are they using? (Assume that the items are unevenly spaced.)

A) Continuous
B) Fixed-ratio
C) Fixed-interval
D) Variable-ratio
E) Variable-interval

F) All of the above
G) None of the above

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Question 83

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____________________ reward systems are one of the most fundamental forms of performance-based rewards.

The ____________________ approach to human motivation guides most contemporary thinking about human motivation.

Which of the following is NOT a process theory of motivation?

The goal-setting theory of motivation assumes that behavior is a result of conscious goals and intentions.

Match the following.You may use a response once,more than once,or not at all.

Ana is a police detective in a metropolitan police force.She believes that she is just as good a detective as her male counterparts.Because she is female,many of her counterparts assume that she will type up their reports as well as her own.She has been doing this typing for a while and is increasingly feeling under rewarded for her efforts.In terms of ____,she will more than likely decrease her inputs by refusing to do typing for other detectives.

Gregory works two days a week from his computer at home.He is ____________________.

Nate perceives that no matter how much he studies he won't do as well as Carol on the test.What makes it worse is Carol doesn't even study.According to equity theory,Nate will

Once a quarter Helene tells her employees how they are doing.She uses a ____ schedule of reinforcement.

The desire for human companionship is the ____________________ need.

When a supervisor withholds aversive outcomes so long as her subordinates behave as they should,she is using

Abraham Maslow was a traditionalist.

Al just graduated from college with a 3.86 GPA in finance.Last summer he had an internship at a federal reserve bank and received glowing performance reports.He has just gone to work for a Wall Street investment banking firm noted for providing its people with all the tools they need to succeed and then letting them sink or swim.Moore is determined to rise rapidly in the organization.From this information,Al's ____ should be high.

____________________ is the process of enabling workers to set their own work goals,make decisions,and solve problems within their sphere of responsibility and authority.

Dave Miller tells new employees that so long as they do what they are told,he will pretty much leave them alone.But if they get out of line,he will not hesitate for one minute to impose the contractual disciplinary procedure.What kind of reinforcement does Miller's approach represent?

Gerald is about to cook dinner and discovers he is missing an ingredient.He can switch to a new recipe,substitute an ingredient,or create something completely new.He is currently in which step of the motivation process?

Firefighters work 24 hour shifts eight times a month.This is a form of which type of alternative work arrangement?

Adam felt neutral toward his Management class after the first week.However,after he made an A on this first exam,he said the class was great.This is an example of which of the following?