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Exam 10: Managing Employees Performance

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Question 21

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List the ways in which a performance feedback session can be improved.

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(1)Managers ca...

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Question 22

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Which of the following approaches to performance feedback is generally most effective?

A) Problem-solving
B) Tell-and-sell
C) Tell-and-listen
D) Tell-and-train
E) Listen-and-sell

F) B) and C)
G) D) and E)

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Question 23

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The content of feedback is more effective when it is directed toward personalities.

The _____ method of performance measurement uses several statements describing each trait to produce a final score for that trait.

Charles,the HR manager at Telcare Inc.,establishes a performance management system for his company.He wants to check the consistency of results over time.In the context of criteria for determining the effectiveness of performance measures,Charles is trying to check the _____ of the performance management system.

The _____ performance management method requires managers to rate the frequency with which an employee has exhibited a behavior during a rating period.

The _____ approach to performance feedback is used by most managers.

For which of the following purposes is it most appropriate to use performance results when making subordinate evaluations of performance?

Jonathan,a supervisor,needs to assess his subordinate's performance.He uses a method that compares one employee with another.In doing so,he rates an exceptional employee as an average performer by mistake.Jonathan's manager tells him that he can avoid this type of error if he uses an assessment method that compares an employee with an objective standard rather than another employee.In the context of types of rating errors,Jonathan commits the _____ error.

Janet,a production manager,thinks management by objectives is a good way to measure performance results of employees in an organization.However,her colleague,Ferdinand,disagrees with her.Whose argument is correct and why?

Salman,a production manager at Telecal Inc.,needs to measure the performance of 10 subordinates.He writes their names on a paper and circles Karim's name as the best-performing employee of the group.He then circles Dillon's name as the worst employee of the group.He rates the remaining employees as second best,second worst,and so on.In the context of methods of performance measurement,Salman is using the _____ method.

Which of the following is the last step in performance management process?

Briefly describe a calibration meeting.

Lawsuits filed against performance management usually involve charges of discrimination or unjust dismissal.

Describe the types of rating errors that influence performance evaluation,and explain the ways in which they can be minimized.

Mathew was an employee at Bolton Inc.,and he was dismissed for poor performance.He filed a lawsuit against Bolton Inc.on the grounds of unjust dismissal.Which of the following is likely to be a reason for Mathew's claim?

Organizational behavior modification (OBM)is a plan for managing the behavior of employees through an informal system of feedback and reinforcement.

In the context of methods for measuring performance,alternation ranking is a variation of _____ ranking.

Management by objectives (MBO)links employee performance with the organization's strategic goals.

Performance management requires knowing what activities and outputs are desired,observing whether they occur,and providing feedback to help employees meet expectations.