Question 1

Iris Corp.manufactures products by following traditional methods,and managers make decisions without obtaining input from their subordinates.Recently the firm has been receiving complaints from its customers regarding the quality of its products.Which of the following would help the firm avoid these complaints in the future?

Accepted Answer

A)   Iris should not engage in risk taking.
B)   Iris should not involve subordinates when solving problems.
C)   Iris should create an atmosphere that promotes innovation.
D)   Iris should focus less on creativity.
E)   Iris should provide quality training only to those in top management.F) D) and E)
G) A) and B) C

Question 2

Identify the technology that lets a company rent space on a remote computer system and use the system's software to manage its human resource activities,including security and upgrades.

Accepted Answer

A)   Application service providers
B)   Internet portals
C)   Shared service centers
D)   Business intelligence systems
E)   Electronic performance support systemsF) C) and D)
G) A) and C)

Question 3

Explain the problem of skill deficiencies in the U.S.workforce.

Accepted Answer

The increasing use of computers to do routine tasks has shifted the kinds of skills needed for employees in the U.S.economy.More employers are looking for mathematical,verbal,and interpersonal skills,such as the ability to solve math or other problems or reach decisions as part of a team.Often,when organizations are looking for technical skills,they are looking for skills related to computers and using the Internet.Today's employees must be able to handle a variety of responsibilities,interact with customers,and think creatively.Competition for qualified college graduates in many fields is intense.Some companies are unable to find qualified employees and instead rely on training to correct skill deficiencies.

Question 4

Kelton Inc.produces large quantities of products for their customers within tight deadlines.However,customers are not satisfied with the products produced by Kelton.Which of the following,if true,would best explain the customers' dissatisfaction with Kelton?

Accepted Answer

A)   Kelton's methods are designed to meet the needs of only internal customers.
B)   Kelton focuses on detecting and correcting errors rather than preventing them from occurring.
C)   Kelton does not adhere to quality standards.
D)   Kelton collaborates with other companies for product development and enhancement.
E)   Kelton provides quality training to subordinates as well as to top management.F) A) and C)
G) C) and E) C

Question 5

How has the requirement for creating high-performance work systems changed?

Accepted Answer

A)   There is a drive toward low-cost strategy in the labor market.
B)   Employees prefer implementation of a 40-hour workweek.
C)   Competitors are looking for ways to standardize prices in their respective industries.
D)   Employers are looking for ways to tap people's creativity and interpersonal skills.
E)   Customers are demanding standardized products over customized products.F) B) and C)
G) A) and D)

Question 6

Name the agency that is responsible for tracking changes in the composition of the U.S.labor force and forecasting employment trends.

Accepted Answer

A)   The National Statistics Association
B)   The Occupational Outlook Bureau
C)   The U.S. Census Bureau
D)   The Bureau of Economic Analysis
E)   The Bureau of Labor StatisticsF) A) and B)
G) A) and C)

Question 7

How has the use of employee empowerment affected the recruitment process in the U.S.?

Accepted Answer

A)   It has enhanced the need for people with working knowledge of operating different kinds of machinery.
B)   It has substantially increased employment opportunities for workers with less education.
C)   It has shifted the focus away from technical skills to general cognitive and interpersonal skills.
D)   It has significantly reduced recruitment costs by using low-cost strategies though it hinders innovation.
E)   It has made the recruitment process less time consuming.F) C) and E)
G) B) and E)

Question 8

What is employee empowerment? How can human resource (HR)departments help to make it effective?

Accepted Answer

Employee empowerment means giving employ...

Question 9

Identify the correct statement about flexible work schedules.

Accepted Answer

A)   Flexible work schedules prevent work demands from spilling over to employees' personal lives.
B)   Flexible work schedules require companies to be staffed 12 hours a day, five days a week.
C)   Employees in manufacturing environments and service call centers are being asked to work 16-hour days.
D)   The globalization of the world economy and the development of e-commerce have made the notion of a 40-hour workweek obsolete.
E)   Professional employees do not face long hours anymore due to flexible work schedules.F) B) and D)
G) A) and E)

Question 10

Kylie changes jobs on a regular basis.She does this to secure better career growth opportunities and to decrease boredom.Kylie engages in _____.

Accepted Answer

A)   freelancing
B)   job enrichment
C)   job hopping
D)   benchmarking
E)   moonlightingF) C) and E)
G) C) and D)

Question 11

Laurie Corp.,a watch manufacturer,purchases Smith Inc.,a manufacturer of pens.This scenario is an example of an acquisition.

Accepted Answer

A) True 
 B)False

Question 12

Milton Inc.invests heavily in training its employees to develop skills in conflict resolution.Which of the following is a possible reason for Milton's management to implement this action?

Accepted Answer

A)   Milton hires employees with different educational qualifications.
B)   Managers at Milton seldom encourage employees to voice their opinions.
C)   Disagreements can arise when Milton signs business deals with other companies.
D)   Milton does not collaborate with other companies for its business operations.
E)   Milton does not meet the requirements to merge with another company to hold a greater share of the industry.F) A) and B)
G) A) and E)

Question 13

Which of the following is true of early-retirement programs that are used as a method of downsizing?

Accepted Answer

A)   They are the most effective.
B)   They are linked to greater employee suffering and distress.
C)   They offer a better alternative to the "grenade" approach.
D)   They help in distinguishing between good and poor performers.
E)   They are humane.F) A) and B)
G) A) and C)

Question 14

Which of the following statements is true of employee empowerment?

Accepted Answer

A)   Proper training must be provided only to supervisors so that they can exert their wider authority.
B)   Managers should ensure that employees are not linked to resources outside the organization, such as customers.
C)   Employee empowerment shifts the recruiting focus away from cognitive and interpersonal skills toward general technical skills.
D)   Employee empowerment prevents holding employees accountable for the products and services they developed.
E)   Jobs must be designed to give employees the necessary latitude for making a variety of decisions.F) B) and D)
G) A) and B)

Question 15

When two firms in one industry join together to hold a greater share of the industry,it represents a consolidation.

Accepted Answer

A) True 
 B)False

Question 16

Managing cultural diversity involves:

Accepted Answer

A)   forming different pay structures for various groups.
B)   creating separate career tracks for employees with families.
C)   avoiding the use of affirmative action policies.
D)   reducing cultural diversity by selective hiring.
E)   encouraging career development for women and minorities.F) A) and D)
G) A) and E)

Question 17

Which of the following is the reason why more organizations are looking overseas to hire talented people?

Accepted Answer

A)   Lack of technology in the U.S.
B)   Lack of demand for their products in the U.S.
C)   Poor quality of labor in the U.S.
D)   Governmental pressure
E)   Low cost of labor in foreign countriesF) C) and D)
G) A) and C)

Question 18

The use of independent contractors,on-call workers,temporary workers,and contract company workers,collectively constitutes:

Accepted Answer

A)   outsourcing.
B)   alternative work arrangements.
C)   consolidation.
D)   high-performance work systems.
E)   offshoring.F) A) and D)
G) B) and E)

Question 19

Successful organizations treat all their workers as knowledge workers.

Accepted Answer

A) True 
 B)False

Question 20

Early-retirement programs are one of the most effective approaches to downsizing.

Accepted Answer

A) True 
 B)False

Exam 2: Trends in Human Resource Management

Correct Answer
verified
C

Identify the technology that lets a company rent space on a remote computer system and use the system's software to manage its human resource activities,including security and upgrades.

Correct Answer
verified

Explain the problem of skill deficiencies in the U.S.workforce.

Kelton Inc.produces large quantities of products for their customers within tight deadlines.However,customers are not satisfied with the products produced by Kelton.Which of the following,if true,would best explain the customers' dissatisfaction with Kelton?

Correct Answer
verified
C

How has the requirement for creating high-performance work systems changed?

Correct Answer
verified

Name the agency that is responsible for tracking changes in the composition of the U.S.labor force and forecasting employment trends.

Correct Answer
verified

How has the use of employee empowerment affected the recruitment process in the U.S.?

Correct Answer
verified

What is employee empowerment? How can human resource (HR)departments help to make it effective?

Correct Answer
verified
Employee empowerment means giving employ...
View Answer

Identify the correct statement about flexible work schedules.

Correct Answer
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Kylie changes jobs on a regular basis.She does this to secure better career growth opportunities and to decrease boredom.Kylie engages in _____.

Correct Answer
verified

Laurie Corp.,a watch manufacturer,purchases Smith Inc.,a manufacturer of pens.This scenario is an example of an acquisition.

Correct Answer
verified

Milton Inc.invests heavily in training its employees to develop skills in conflict resolution.Which of the following is a possible reason for Milton's management to implement this action?

Correct Answer
verified

Which of the following is true of early-retirement programs that are used as a method of downsizing?

Correct Answer
verified

Which of the following statements is true of employee empowerment?

Correct Answer
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When two firms in one industry join together to hold a greater share of the industry,it represents a consolidation.

Correct Answer
verified

Managing cultural diversity involves:

Correct Answer
verified

Which of the following is the reason why more organizations are looking overseas to hire talented people?

Correct Answer
verified

The use of independent contractors,on-call workers,temporary workers,and contract company workers,collectively constitutes:

Correct Answer
verified

Successful organizations treat all their workers as knowledge workers.

Correct Answer
verified

Early-retirement programs are one of the most effective approaches to downsizing.

Correct Answer
verified

Exam 2: Trends in Human Resource Management

Correct AnswerverifiedC

Identify the technology that lets a company rent space on a remote computer system and use the system's software to manage its human resource activities,including security and upgrades.

Correct AnswerverifiedShow Answer

Explain the problem of skill deficiencies in the U.S.workforce.

Kelton Inc.produces large quantities of products for their customers within tight deadlines.However,customers are not satisfied with the products produced by Kelton.Which of the following,if true,would best explain the customers' dissatisfaction with Kelton?

Correct AnswerverifiedC

How has the requirement for creating high-performance work systems changed?

Correct AnswerverifiedShow Answer

Name the agency that is responsible for tracking changes in the composition of the U.S.labor force and forecasting employment trends.

Correct AnswerverifiedShow Answer

How has the use of employee empowerment affected the recruitment process in the U.S.?

Correct AnswerverifiedShow Answer

What is employee empowerment? How can human resource (HR)departments help to make it effective?

Correct AnswerverifiedEmployee empowerment means giving employ...View AnswerShow Answer

Identify the correct statement about flexible work schedules.

Correct AnswerverifiedShow Answer

Kylie changes jobs on a regular basis.She does this to secure better career growth opportunities and to decrease boredom.Kylie engages in _____.

Correct AnswerverifiedShow Answer

Laurie Corp.,a watch manufacturer,purchases Smith Inc.,a manufacturer of pens.This scenario is an example of an acquisition.

Correct AnswerverifiedShow Answer

Milton Inc.invests heavily in training its employees to develop skills in conflict resolution.Which of the following is a possible reason for Milton's management to implement this action?

Correct AnswerverifiedShow Answer

Which of the following is true of early-retirement programs that are used as a method of downsizing?

Correct AnswerverifiedShow Answer

Which of the following statements is true of employee empowerment?

Correct AnswerverifiedShow Answer

When two firms in one industry join together to hold a greater share of the industry,it represents a consolidation.

Correct AnswerverifiedShow Answer

Managing cultural diversity involves:

Correct AnswerverifiedShow Answer

Which of the following is the reason why more organizations are looking overseas to hire talented people?

Correct AnswerverifiedShow Answer

The use of independent contractors,on-call workers,temporary workers,and contract company workers,collectively constitutes:

Correct AnswerverifiedShow Answer

Successful organizations treat all their workers as knowledge workers.

Correct AnswerverifiedShow Answer

Early-retirement programs are one of the most effective approaches to downsizing.

Correct AnswerverifiedShow Answer

Correct Answer
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C

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C

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Employee empowerment means giving employ...
View Answer

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