Question 1

Expert systems:

Accepted Answer

A)   can only be used by those employees who have proven expertise in a certain area.
B)   could cause errors if the user is fatigued or biased.
C)   are typically unstable.
D)   deliver quality at a very high cost.
E)   help many people to arrive at decisions that reflect the expert's knowledge.F) B) and E)
G) C) and D) E

Question 2

The use of HR analytics involves measuring a program's success in terms of:

Accepted Answer

A)   whether it adopted a pro-innovation approach.
B)   whether it was perceived as effective by external stakeholders.
C)   whether it sustained the status quo.
D)   whether it delivered value in an economic sense.
E)   whether it enjoyed the support of trade unions.F) A) and C)
G) C) and E)

Question 3

For an organization's human resource division,customers:

Accepted Answer

A)   refer specifically to the organization's shareholders.
B)   refer specifically to the organization's offshore clients.
C)   usually refer to the top management.
D)   refer to the organization as a whole and its other divisions.
E)   refer to the labor law enforcement agencies.F) C) and E)
G) C) and D)

Question 4

Which of the following is a business indicator of the success of the benefits programs implemented by the HR department of an organization?

Accepted Answer

A)   Communication of benefits to employees
B)   Fairness and consistency in the application of benefit policies
C)   Promptness in handling claims
D)   Average unemployment compensation payment
E)   Assistance provided to line managers in reducing potential for unnecessary claimsF) A) and E)
G) B) and C)

Question 5

People experience _____ when they love their work,when they and their co-workers care about one another,and when they find their work meaningful.

Accepted Answer

A)   burnout
B)   cognitive job satisfaction
C)   occupational intimacy
D)   diminished personal accomplishment
E)   emotional dissonanceF) B) and E)
G) All of the above

Question 6

For an organization's human resource division,"customers" are the organization's top management.

Accepted Answer

A) True 
 B)False

Question 7

New technology usually involves _____-that is,using equipment and information processing to perform activities that had been performed by people.

Accepted Answer

A)   downsizing
B)   outsourcing
C)   offshoring
D)   automation
E)   diversificationF) A) and C)
G) B) and C)

Question 8

In general,HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness.In this context,greater efficiency means the HR department:

Accepted Answer

A)   has a relatively limited influence over employee performance.
B)   uses fewer and less-costly resources to perform its functions.
C)   expends lavishly on resources.
D)   has a more beneficial effect on the organization's performance.
E)   ensures that all operations are legal.F) A) and B)
G) A) and C)

Question 9

Training dollars per employee is a business indicator of the success of an HR department's training programs.

Accepted Answer

A) True 
 B)False

Question 10

Most administrative and information-gathering activities in human resource management cannot be a part of e-HRM.

Accepted Answer

A) True 
 B)False

Question 11

What is a learning organization? What are its key features?

Accepted Answer

A learning organization refers to an org...

Question 12

A manager wishes to test a range of assumptions on the availability of a certain skill in the labor market.He plans to enter different assumptions or data to check how the likely outcomes alter in accordance with the corresponding change in data.Which one of the following is the most suitable system for such a purpose?

Accepted Answer

A)   Decision support system
B)   Expert system
C)   e-HRM system
D)   Transactional processing system
E)   Transitional matrixF) B) and D)
G) A) and C)

Question 13

To set up a performance management system that supports the organization's goals,managers need to understand the process of employee performance.

Accepted Answer

A) True 
 B)False  True

Question 14

Define HR dashboard.

Accepted Answer

One of the most creative developments in...

Question 15

A recruiter's colleagues are most useful as a source of leads to qualified job candidates than are people the recruiter communicates with only occasionally.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following occurs when organizations encourage employees to see relationships among ideas and to test assumptions and observe the results of their actions?

Accepted Answer

A)   High employee turnover
B)   Critical, systematic thinking
C)   Disruptive learning
D)   Organizational change
E)   Organizational anarchyF) A) and D)
G) C) and D)

Question 17

At a high-performance organization,recruitment and selection aim at obtaining the kinds of employees who can thrive in this type of setting.These employees are _____.

Accepted Answer

A)   primarily individual contributors
B)   enthusiastic about knowledge sharing
C)   averse to risk taking
D)   averse to experimentation
E)   averse to taking initiativesF) A) and B)
G) A) and C)

Question 18

_____ is the process of ensuring that HR policies,practices,and programs support or are congruent with an organization's overall culture or brand,including its products and services.

Accepted Answer

A)   Brand reinforcement
B)   Brand alignment
C)   Crowdsourcing
D)   Brand dilution
E)   Corporate social responsibilityF) A) and B)
G) All of the above

Question 19

How can the HR department of an organization meet the needs of strategic planners?

Accepted Answer

A)   By providing qualified staffing
B)   Through performance management
C)   Through rewards systems
D)   By providing training and development
E)   By enforcing labor law regulationsF) A) and B)
G) A) and C)

Question 20

Which one of the following is an HRM practice that helps organizations achieve high performance?

Accepted Answer

A)   Work is performed by individuals.
B)   Organization discourages continuous learning.
C)   Performance management system measures customer satisfaction and quality.
D)   Pay systems primarily reward loyalty to the company.
E)   Technology increases costs.F) A) and D)
G) A) and C) C

Exam 16: Creating and Maintaining High-Performance Organizations

Expert systems:

Correct Answer
verified
E

The use of HR analytics involves measuring a program's success in terms of:

Correct Answer
verified

For an organization's human resource division,customers:

Correct Answer
verified

Which of the following is a business indicator of the success of the benefits programs implemented by the HR department of an organization?

Correct Answer
verified

People experience _____ when they love their work,when they and their co-workers care about one another,and when they find their work meaningful.

Correct Answer
verified

For an organization's human resource division,"customers" are the organization's top management.

Correct Answer
verified

New technology usually involves _____-that is,using equipment and information processing to perform activities that had been performed by people.

Correct Answer
verified

In general,HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness.In this context,greater efficiency means the HR department:

Correct Answer
verified

Training dollars per employee is a business indicator of the success of an HR department's training programs.

Correct Answer
verified

Most administrative and information-gathering activities in human resource management cannot be a part of e-HRM.

Correct Answer
verified

What is a learning organization? What are its key features?

Correct Answer
verified
A learning organization refers to an org...
View Answer

Correct Answer
verified

To set up a performance management system that supports the organization's goals,managers need to understand the process of employee performance.

Correct Answer
verified
True

Define HR dashboard.

Correct Answer
verified
One of the most creative developments in...
View Answer

A recruiter's colleagues are most useful as a source of leads to qualified job candidates than are people the recruiter communicates with only occasionally.

Correct Answer
verified

Which of the following occurs when organizations encourage employees to see relationships among ideas and to test assumptions and observe the results of their actions?

Correct Answer
verified

At a high-performance organization,recruitment and selection aim at obtaining the kinds of employees who can thrive in this type of setting.These employees are _____.

Correct Answer
verified

_____ is the process of ensuring that HR policies,practices,and programs support or are congruent with an organization's overall culture or brand,including its products and services.

Correct Answer
verified

How can the HR department of an organization meet the needs of strategic planners?

Correct Answer
verified

Which one of the following is an HRM practice that helps organizations achieve high performance?

Correct Answer
verified
C

Exam 16: Creating and Maintaining High-Performance Organizations

Expert systems:

Correct AnswerverifiedE

The use of HR analytics involves measuring a program's success in terms of:

Correct AnswerverifiedShow Answer

For an organization's human resource division,customers:

Correct AnswerverifiedShow Answer

Which of the following is a business indicator of the success of the benefits programs implemented by the HR department of an organization?

Correct AnswerverifiedShow Answer

People experience _____ when they love their work,when they and their co-workers care about one another,and when they find their work meaningful.

Correct AnswerverifiedShow Answer

For an organization's human resource division,"customers" are the organization's top management.

Correct AnswerverifiedShow Answer

New technology usually involves _____-that is,using equipment and information processing to perform activities that had been performed by people.

Correct AnswerverifiedShow Answer

In general,HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness.In this context,greater efficiency means the HR department:

Correct AnswerverifiedShow Answer

Training dollars per employee is a business indicator of the success of an HR department's training programs.

Correct AnswerverifiedShow Answer

Most administrative and information-gathering activities in human resource management cannot be a part of e-HRM.

Correct AnswerverifiedShow Answer

What is a learning organization? What are its key features?

Correct AnswerverifiedA learning organization refers to an org...View AnswerShow Answer

Correct AnswerverifiedShow Answer

To set up a performance management system that supports the organization's goals,managers need to understand the process of employee performance.

Correct AnswerverifiedTrue

Define HR dashboard.

Correct AnswerverifiedOne of the most creative developments in...View AnswerShow Answer

A recruiter's colleagues are most useful as a source of leads to qualified job candidates than are people the recruiter communicates with only occasionally.

Correct AnswerverifiedShow Answer

Which of the following occurs when organizations encourage employees to see relationships among ideas and to test assumptions and observe the results of their actions?

Correct AnswerverifiedShow Answer

At a high-performance organization,recruitment and selection aim at obtaining the kinds of employees who can thrive in this type of setting.These employees are _____.

Correct AnswerverifiedShow Answer

_____ is the process of ensuring that HR policies,practices,and programs support or are congruent with an organization's overall culture or brand,including its products and services.

Correct AnswerverifiedShow Answer

How can the HR department of an organization meet the needs of strategic planners?

Correct AnswerverifiedShow Answer

Which one of the following is an HRM practice that helps organizations achieve high performance?

Correct AnswerverifiedC

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E

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A learning organization refers to an org...
View Answer

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True

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One of the most creative developments in...
View Answer

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C