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Tim Horton's sells its 'Child Smile' cookies and tells customers that all the profits from the sale of these cookies will go to underprivileged kids,Tim Horton's is engaged in:


A) cause marketing
B) goodwill marketing
C) social responsibility marketing
D) profiteering

E) B) and C)
F) A) and B)

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Cause marketing programs incorporate all three concepts of social responsibility by addressing public concerns,satisfying customer needs,and:


A) protecting the environment.
B) enhancing corporate sales and profits.
C) following the guidelines of industry-specific codes of ethics.
D) fulfilling company objectives.

E) A) and B)
F) B) and C)

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All of the following are reasons why Canadians will buy a smart car except:


A) they sell for under $20,000.
B) convenient to use.
C) they are environmentally friendly (green)
D) easy to park

E) B) and C)
F) A) and D)

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An increasing percentage of turkeys are now being marketed as "free range." Consumers typically pay $1 more per pound for free-range turkeys,which are thought to have lived more humane lives-and as a result,to taste better-than their conventionally raised counterparts.The Canadian government defines a free-range bird as one that has been allowed "access to the out-of-doors." Are turkey growers who allow their birds access to the out-of-doors only moments before they are killed acting socially responsible?

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The question of whether turkey growers w...

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Green marketing is:


A) marketing of agricultural products, specifically commodities that traditionally were not formally marketed since they operated in a pure competition environment.
B) marketing efforts taken by new and smaller companies that lack both the experience and resources of their major competitors.
C) marketing efforts to produce, promote, and reclaim environmentally sensitive products.
D) marketing products that have in no way been altered or reprocessed by artificial means.

E) None of the above
F) A) and D)

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What is the difference between standard charitable contributions and cause marketing?

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Western Digital,the Irvine,California-based maker of hard disk drives announced recently that it will recall approximately 400,000 of its 6.8GB per platter Caviar desktop hard drives,its flagship product,because of a faulty internal chip.The chip will not affect the disk drive motor until six to twelve months of use.This delay in the problem's appearance means that many consumers would not think to blame a manufacturer of one of their computer's parts.But instead of taking the less expensive route of remaining quiet about the problem,Western Digital chose to offer replacement disk drives for all the products that had the faulty chip.This action exemplifies:


A) a code of ethics violation.
B) moral idealism.
C) utilitarianism.
D) cultural and corporate ethics.

E) A) and D)
F) B) and C)

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First Nations of Canada are very concerned about the disconnect of their ancestor's culture and the culture of their children growing up today in the 21st century.Culture refers to:


A) the set of values, ideas, and attitudes of a homogenous group of people that are transmitted from one generation to the next.
B) the music, art, theatre, etc.that reflects the values of an entire nation.
C) the learned behaviours of a specific racial, ethnic, or religious group based on ethics and protected by laws.
D) the combination of beliefs and behaviours accepted as correct regardless of a person's age, sex, race, or religion.

E) B) and C)
F) A) and D)

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Socially responsible companies often are known by which "tagline"?


A) "A green business makes more green"
B) "Do well by doing good"
C) "Do good by doing well"
D) "If we can do it, so can you"

E) All of the above
F) A) and C)

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The goal of Transparency International is to rank businesses and countries according to which of the following?


A) bribery
B) unsafe products
C) sustainability
D) corporate stealing

E) B) and D)
F) A) and B)

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A company has recognized that 1 in 1000 of their products may default resulting in a non-harmful outcome for the user.This threshold is below their standards to issue a product recall.Instead they place a sticker on their product informing the user of the potential issue.What has the company just done?


A) employed caveat emptor
B) issued a warning of potential injury
C) ruined their chances of profit
D) demonstrated eco-friendliness

E) C) and D)
F) B) and C)

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The maker of Wrigley chewing gum funded a $10 million ad campaign aimed at getting African-Americans to use doctors for regular health care maintenance instead of only when they are sick.This is an example of:


A) profit responsibility.
B) cause-related marketing.
C) stakeholder responsibility.
D) societal responsibility.

E) B) and C)
F) All of the above

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Which of the following statements is least related to corporate culture?


A) The corporate culture is revealed when all the employees wear jeans and t-shirts at work.
B) The corporate culture is apparent in the expectations of ethical behaviour present in formal codes of ethics.
C) A company's corporate culture is revealed by how its employees work together on group projects.
D) A company's decision to try and achieve a 15% return on investment with respect to a particular project.

E) B) and C)
F) A) and B)

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A company uses a technique called "price gouging".This action would normally be considered:


A) ethical but illegal.
B) unethical and illegal.
C) ethical and legal.
D) unethical but legal.

E) All of the above
F) None of the above

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In 2002,six executives of Tyson Foods,one of the world's largest poultry,beef,and pork processors,were arrested for illegal smuggling of undocumented foreign workers into the U.S.to work at Tyson plants.Tyson's violations are the result of ______,one of the major reasons why some companies fail to establish ethical behaviour.


A) too ambiguous a mission statement
B) the absence of an executive summary
C) anti-whistle-blowing
D) top management's behaviour

E) B) and C)
F) B) and D)

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Margot,at Evergreen Memories,recognized that Canadians were stuck in a culture she termed as:


A) green-focused
B) waste-noters
C) throwaway
D) eco-conscious

E) All of the above
F) B) and C)

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MasterCard International links usage of its card with fund raising for institutions that combat cancer,heart disease,child abuse,and muscular dystrophy.MasterCard gives a modest percentage of charges on their credit cards to the institutions.What is this called,and how does it affect cardholders' behaviour?

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Fiji Water has created a perception by wanting to be viewed green or environmentally friendly by depicting a lush tropical landscape as the label on their water,despite shipping their water several tens of thousands of miles by ship,plane,train,and truck to reach the store shelf.They can be said to be engaged in:


A) environmental deception.
B) greenwashing.
C) social deception.
D) green marketing.

E) C) and D)
F) All of the above

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A large corporations making an outright donation as opposed to contributions being tied to customer revenues produced through the promotion of one of its products is an example of:


A) cause marketing
B) goodwill marketing
C) public relations marketing
D) standard charitable contributions

E) A) and B)
F) All of the above

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In 1988,the book Satanic Verses by Salman Rushdie was published.It was considered blasphemous by several national,political,and religious groups and there was a death threat made against the author's life.In the United States,there was a controversy over whether bookstores should carry the book.Which of the following statements describes how an independent bookstore in a community with a large population that was opposed to the book would have responded to an offer to stock the book?


A) If the store carried the book because it knew the controversy would make the book a best seller, it would be operating within the framework of moral idealism.
B) If the store refused to carry the book because this would offend too many of its regular customers, it would be operating within the framework of moral idealism.
C) If the store refused to carry the book for fear of acts of vandalism against the store, it would be operating with the framework of moral idealism.
D) If the store carried the book on the grounds of freedom of speech and freedom of the press, it would be operating within a framework of moral idealism.

E) B) and C)
F) B) and D)

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