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Exam 16: Managing Change and Stress

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Question 21

True/False

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The most effective way of communicating a convincing reason to change is to present data or compelling arguments highlighting how current practices are now obsolete or less than ideal.

A) True
B) False

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Question 22

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An organization's long-term direction and the actions necessary to achieve planned results are contained in its mission statement.

A) True
B) False

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Question 23

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Religuard is a pharmaceutical company that has factories in Taiwan. Due to environmental regulations in the country becoming stricter, Religuard has had to shut operations at three of its five manufacturing units. Which of the following forces of change had a role to play in the shutting down of these units?

The kind of change that is least complex, costly, and uncertain is:

The goal of the refreezing stage is to support and reinforce the change.

Janis is in charge of marketing for a department store sale. During previous sales, she has had success using only radio advertisements to draw customers into the store for a sale. A colleague suggests TV commercials as another approach to marketing. Janis is resistant to change because she knows that the radio advertisements have worked. What form of resistance to change is Janis exhibiting?

Internal forces for change include demographic changes in the organization's workforce.

The business department at WhatsUp University is planning to split into two departments, one for accounting and finance and another for marketing and management. As a result, the present department chair, Professor Bland, will lose his full-time release from teaching and also share his position on the Dean's council with whoever the other department chair will be. He is against the change, stating that it will cause many problems. How would you describe the most likely cause of Dr. Bland's resistance?

The step of Kotter's Eight-Step model that involves eliminating barriers to change is:

In Lewin's model, the three stages of change are initiating, managing, and stabilizing the change process.

The explicit and implicit coercion approach to overcoming resistance to change should be used when:

There are three types of change: internal, external, and hybrid.

Cognitive restructuring is an approach to stress reduction that involves redirecting thoughts away from self, following a structured procedure.

Adaptive change is reintroducing a familiar practice.

Identify the basic forces that cause change for organizations, and describe the categories within each.

Potential stressors occur at individual and group levels, but rarely at the organizational and extra-organizational levels.

People use a combination of approaches to cope with stressors and stress: control, escape, and symptom management.

Internal forces for change arise only from human resource problems.

An example of internal forces for change is:

Draw and describe the systems model of change.