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Exam 2: Job Performance

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Question 21

Multiple Choice

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_____ includes employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces.

A) Task performance
B) Citizenship behavior
C) Counterproductive behavior
D) Job orientation
E) Organizational commitment

F) All of the above
G) A) and E)

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Question 22

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The _____ approach uses critical incidents to create a measure that can be used to evaluate employee performance.

A) management by objectives
B) 360-degree feedback
C) behaviorally anchored rating scales
D) benchmarking
E) behavioral observation scales

F) B) and C)
G) A) and B)

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Question 23

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The MBO approach involves collecting performance information not just from the supervisor but from anyone else who might have firsthand knowledge about the employee's performance behaviors.

The most valuable employees in any organization are those who take extra efforts and perform tasks that were previously unheard of.

Creative task performance is the degree to which individuals develop ideas or physical outcomes that are both novel and useful.

There is _____ correlation between task performance and counterproductive behavior.

Despite its popularity,360-degree feedback is not well suited for developing employee talent.

Natalie,Rose,and Charlet are three dental hygienists who work for Dr.Doris at Healthy White.All three hygienists perform almost the same tasks every day.On an average,they people every day for regular teeth cleaning which involves cleaning,flossing,rinsing,and a normal checkup.Dr.Doris,on the other hand,has quite an unpredictable job.She has to respond to all types of teeth-related emergencies including surgeries.All three hygienists always try to help each other out,have a very good attitude toward each other,and keep each other informed about matters that are relevant to them and to Dr.Doris.Natalie specifically takes on the role of attending all community-related voluntary meetings and functions where Healthy White may have a stake or is asked to be present.She makes sure that she is up to date with all dental regulations and business-related news that may have an impact on Healthy White.Rose and Charlet,on the other hand,can be described as the unofficial publicists of Healthy White.They always represent the clinic in a very positive way away from work.Dr.Doris couldn't be happier to have such wonderful people working with her. Dr. Doris contributes most directly to the business goals of the Healthy White through:

Ms.Kate is a very friendly and helpful person.She goes out of her way to help her coworkers who struggle with their tasks.Kate attends the optional meetings that are scheduled for the employees.She also maintains a good attitude with everyone even in trying times.Which behavior relevant to job performance is Ms.Kate demonstrating? Elaborate on this behavior and its types with examples.

There is a positive correlation between task performance and counterproductive behavior.

Natalie, Rose, and Charlet are three dental hygienists who work for Dr. Doris at Healthy White. All three hygienists perform almost the same tasks every day. On an average, they see 12 people every day for regular teeth cleaning which involves cleaning, flossing, rinsing, and a normal checkup. Dr. Doris, on the other hand, has quite an unpredictable job. She has to respond to all types of teeth-related emergencies including surgeries. All three hygienists always try to help each other out, have a very good attitude toward each other, and keep each other informed about matters that are relevant to them and to Dr. Doris. Natalie specifically takes on the role of attending all community-related voluntary meetings and functions where Healthy White may have a stake or is asked to be present. She makes sure that she is up to date with all dental regulations and business-related news that may have an impact on Healthy White. Rose and Charlet, on the other hand, can be described as the unofficial publicists of Healthy White. They always represent the clinic in a very positive way away from work. Dr. Doris couldn't be happier to have such wonderful people working with her. Natalie, Rose, and Charlet contribute most directly to the business goals of the Healthy White clinic through their:

Some people react to bad rules or policies by constructively trying to change them,instead of passively complaining about them.This positive characteristic refers to:

Sometimes the best task performers are also the employees who engage in counterproductive behavior.

Creative task performance is an expected behavior limited to jobs such as artist and inventor.

Which of the following behaviors are forms of production deviance?

Which of the following is a type of serious interpersonal counterproductive behavior?

Natalie,Rose,and Charlet are three dental hygienists who work for Dr.Doris at Healthy White.All three hygienists perform almost the same tasks every day.On an average,they see 12 people every day for regular teeth cleaning which involves cleaning,flossing,rinsing,and a normal checkup.Dr.Doris,on the other hand,has quite an unpredictable job.She has to respond to all types of teeth-related emergencies including surgeries.All three hygienists always try to help each other out,have a very good attitude toward each other,and keep each other informed about matters that are relevant to them and to Dr.Doris.Natalie specifically takes on the role of attending all community-related voluntary meetings and functions where Healthy White may have a stake or is asked to be present.She makes sure that she is up to date with all dental regulations and business-related news that may have an impact on Healthy White.Rose and Charlet,on the other hand,can be described as the unofficial publicists of Healthy White.They always represent the clinic in a very positive way away from work.Dr.Doris couldn't be happier to have such wonderful people working with her. Natalie, Rose, and Charlet are three dental hygienists who work for Dr. Doris at Healthy White. All three hygienists perform almost the same tasks every day. On an average, they see 12 people every day for regular teeth cleaning which involves cleaning, flossing, rinsing, and a normal checkup. Dr. Doris, on the other hand, has quite an unpredictable job. She has to respond to all types of teeth-related emergencies including surgeries. All three hygienists always try to help each other out, have a very good attitude toward each other, and keep each other informed about matters that are relevant to them and to Dr. Doris. Natalie specifically takes on the role of attending all community-related voluntary meetings and functions where Healthy White may have a stake or is asked to be present. She makes sure that she is up to date with all dental regulations and business-related news that may have an impact on Healthy White. Rose and Charlet, on the other hand, can be described as the unofficial publicists of Healthy White. They always represent the clinic in a very positive way away from work. Dr. Doris couldn't be happier to have such wonderful people working with her. The three hygienists interact with one another in a manner that reflects high levels of _____.

Which of the following performance appraisal systems refers to a philosophy that bases an employee's evaluations on whether the employee achieves specific performance goals?

For a kindergarten teacher,assisting her students out of a smoke-filled elementary school is an example of _____.

Historically,research on OB has focused on the _____ aspects of job performance.