Question 1

In expectancy theory, a person's expectancy is her belief that a particular level of effort will lead to a particular level of performance.

Accepted Answer

A) True 
 B)False

Question 2

After a series of bus accidents, one of which resulted in a critical injury to a driver, Inland Shuttle drivers received additional training and buses were retrofitted with new braking systems.This helps to satisfy which of Maslow's needs?

Accepted Answer

A)  Self-actualization
B)  Esteem
C)  Love
D)  Safety
E)  PhysiologicalF) A) and D)
G) A) and E)

Question 3

According to Herzberg's theory, the first thing managers of employees who dislike their jobs should do is to

Accepted Answer

A)  provide opportunities for achievement.
B)  publicly recognize good performance.
C)  make sure pay levels, policies, and working conditions are reasonable.
D)  create opportunities for personal growth and advancement.
E)  increase employees' responsibility and opportunity for leadership.F) A) and B)
G) All of the above

Question 4

Inputs, outputs, and comparisons are the essential elements in goal-setting theory.

Accepted Answer

A) True 
 B)False

Question 5

Job enrichment consists of increasing the number of tasks in a job to increase variety and motivation.

Accepted Answer

A) True 
 B)False

Question 6

According to Maslow's theory, friendship and affection are esteem needs.

Accepted Answer

A) True 
 B)False

Question 7

Erica teaches fourth grade at a local elementary school.She significantly increased her salary by earning a master's degree in education.This is an example of

Accepted Answer

A)  pay for performance.
B)  pay for knowledge.
C)  a bonus.
D)  profit sharing.
E)  gainsharing.F) C) and D)
G) A) and C)

Question 8

Draw a map of and explain the job characteristics model.Include job characteristics, psychological states, outcomes, and contingency factors.

Accepted Answer

The model has four parts:
Job characteri...

Question 9

The weakening of behavior by ignoring it or making sure it is not reinforced is called

Accepted Answer

A)  extinction.
B)  intrinsic motivation.
C)  punishment.
D)  instrumentality.
E)  negative reinforcement.F) B) and D)
G) A) and E)

Question 10

The process of increasing the number of tasks in a job to increase variety and motivation is called

Accepted Answer

A)  job enlargement.
B)  job design.
C)  job development.
D)  job rotation.
E)  job enrichment.F) B) and C)
G) C) and E)

Question 11

According to Herzberg, which of the following is an example of a motivating factor?

Accepted Answer

A)  Pay
B)  The work itself
C)  Working conditions
D)  Company policy
E)  SupervisorsF) All of the above
G) B) and E)

Question 12

Those with a high need for affiliation may not be the most efficient managers because they resist making decisions that make others resent them.

Accepted Answer

A) True 
 B)False

Question 13

When using goal-setting theory to motivate employees, managers should

Accepted Answer

A)  set targets that are just out of employees' reach.
B)  help workers understand and accept the goals.
C)  set general goals that are emotionally appealing.
D)  hold employees responsible for getting their own feedback.
E)  set goals that are easily achievable.F) None of the above
G) A) and E)

Question 14

According to Alderfer's ERG theory, when one's higher-level needs are frustrated, he or she will seek more intensely to fulfill lower-level needs in what is called the frustration-regression component.

Accepted Answer

A) True 
 B)False

Question 15

Employers need only focus on fulfilling the bottom two levels of Maslow's hierarchy of needs.

Accepted Answer

A) True 
 B)False

Question 16

Brady went to his boss Lynn to complain that he got the same bonus this quarter as everyone else, despite the longer hours he's been putting in and his higher level of experience and efficiency.If Lynn can't change the bonuses, she should

Accepted Answer

A)  tell Brady "That's just the way bonuses are given."
B)  suggest that Brady take this up with her boss.
C)  expect that Brady will reduce his hours.
D)  start documenting Brady's complaints for future disciplinary action.
E)  expect that Brady's performance will improve.F) B) and E)
G) A) and B)

Question 17

When GE paid employee smokers up to $750 to quit and stay off cigarettes, it was an extrinsic reward.

Accepted Answer

A) True 
 B)False

Question 18

Feedback in the simple motivation model serves to tell you if you have demanded appropriate benefits.

Accepted Answer

A) True 
 B)False

Question 19

The use of desirable consequences to strengthen a particular behavior is called

Accepted Answer

A)  constructive feedback.
B)  extinction.
C)  intrinsic motivation.
D)  positive reinforcement.
E)  valence.F) B) and E)
G) None of the above

Question 20

Gabe has a summer job hand-dying shirts that will be sold on the boardwalk.He is paid $3.50 per shirt.This is an example of a ______ compensation plan.

Accepted Answer

A)  pay-for-performance
B)  pay-for-knowledge
C)  bonus
D)  profit-sharing
E)  gainsharingF) C) and D)
G) A) and C)

Exam 12: Motivating Employees: Achieving Superior Performance in the Workplace

Gabe has a summer job hand-dying shirts that will be sold on the boardwalk.He is paid $3.50 per shirt.This is an example of a ______ compensation plan.

Correct AnswerverifiedShow Answer

The weakening of behavior by ignoring it or making sure it is not reinforced is called

Correct AnswerverifiedShow Answer

According to Herzberg's theory, the first thing managers of employees who dislike their jobs should do is to

Correct AnswerverifiedShow Answer

According to Herzberg, which of the following is an example of a motivating factor?

Correct AnswerverifiedShow Answer

When using goal-setting theory to motivate employees, managers should

Correct AnswerverifiedShow Answer

According to Alderfer's ERG theory, when one's higher-level needs are frustrated, he or she will seek more intensely to fulfill lower-level needs in what is called the frustration-regression component.

Correct AnswerverifiedShow Answer

Employers need only focus on fulfilling the bottom two levels of Maslow's hierarchy of needs.

Correct AnswerverifiedShow Answer

Erica teaches fourth grade at a local elementary school.She significantly increased her salary by earning a master's degree in education.This is an example of

Correct AnswerverifiedShow Answer

Inputs, outputs, and comparisons are the essential elements in goal-setting theory.

Correct AnswerverifiedShow Answer

Feedback in the simple motivation model serves to tell you if you have demanded appropriate benefits.

Correct AnswerverifiedShow Answer

The process of increasing the number of tasks in a job to increase variety and motivation is called

Correct AnswerverifiedShow Answer

Brady went to his boss Lynn to complain that he got the same bonus this quarter as everyone else, despite the longer hours he's been putting in and his higher level of experience and efficiency.If Lynn can't change the bonuses, she should

Correct AnswerverifiedShow Answer

Draw a map of and explain the job characteristics model.Include job characteristics, psychological states, outcomes, and contingency factors.

Correct AnswerverifiedThe model has four parts:Job characteri...View AnswerShow Answer

Job enrichment consists of increasing the number of tasks in a job to increase variety and motivation.

Correct AnswerverifiedShow Answer

In expectancy theory, a person's expectancy is her belief that a particular level of effort will lead to a particular level of performance.

Correct AnswerverifiedShow Answer

The use of desirable consequences to strengthen a particular behavior is called

Correct AnswerverifiedShow Answer

After a series of bus accidents, one of which resulted in a critical injury to a driver, Inland Shuttle drivers received additional training and buses were retrofitted with new braking systems.This helps to satisfy which of Maslow's needs?

Correct AnswerverifiedShow Answer

According to Maslow's theory, friendship and affection are esteem needs.

Correct AnswerverifiedShow Answer

When GE paid employee smokers up to $750 to quit and stay off cigarettes, it was an extrinsic reward.

Correct AnswerverifiedShow Answer

Those with a high need for affiliation may not be the most efficient managers because they resist making decisions that make others resent them.

Correct AnswerverifiedShow Answer

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The model has four parts:
Job characteri...
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