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Core values refer to


A) the cultural ethos of an organization.
B) proprietary values of a firm.
C) written mission statements that express an organization's goals and objectives.
D) the personal moral and ethical codes of a firm's stakeholders.
E) the fundamental, passionate, and enduring principles that guide an organization's conduct over time.

F) A) and B)
G) A) and C)

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In which phase of the strategic marketing process does a firm obtain resources,design the marketing organization,develop schedules,and execute the marketing program?


A) planning phase
B) implementation phase
C) evaluation phase
D) strategic phase
E) tactics phase

F) None of the above
G) B) and E)

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When participating in major projects in college marketing classes,effective teams can use a __________ to be sure that each team member does a fair amount of work and that class projects are finished efficiently and on time.


A) market-product grid
B) project schedule
C) Plan-A-Gram
D) Gantt chart
E) sales response function

F) A) and E)
G) D) and E)

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Designing a car is expensive and time-consuming even with the use of computers because of the difficulty of getting all the varied departments to work together.Mercedes-Benz created a unique centralized web-based system that cuts the design and production process by at least two years,thus providing customer value.This is an example of


A) a point of similarity.
B) an innovation-oriented mission.
C) an action program.
D) an operational goal implementation.
E) a competency.

F) None of the above
G) A) and B)

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Figure 2-7 Figure 2-7   -Consider Figure 2 -7.A Florida-based flashlight company has been extremely successful due in part to the number of hurricanes in Florida that result in a loss of power.The firm is thinking of expanding its product offerings to include other emergency supplies such as generators and survival kits.Before going ahead with this decision,several factors had to be considered: (1) The firm has a great reputation with its flashlights and doesn't want to ruin it.(2) Its physical plant could be refitted relatively easily to make small generators,but it would be rather costly.(3) It would have to rely on another firm to manufacture and package the survival kits.(4) Although there are nine named hurricanes scheduled for the upcoming year,no one really can predict what will happen.The need to rely on another company to supply the survival kits would fall in which quadrant(s) of the SWOT analysis grid? A)  A B)  B C)  C D)  D E)  both C and D -Consider Figure 2 -7.A Florida-based flashlight company has been extremely successful due in part to the number of hurricanes in Florida that result in a loss of power.The firm is thinking of expanding its product offerings to include other emergency supplies such as generators and survival kits.Before going ahead with this decision,several factors had to be considered: (1) The firm has a great reputation with its flashlights and doesn't want to ruin it.(2) Its physical plant could be refitted relatively easily to make small generators,but it would be rather costly.(3) It would have to rely on another firm to manufacture and package the survival kits.(4) Although there are nine named hurricanes scheduled for the upcoming year,no one really can predict what will happen.The need to rely on another company to supply the survival kits would fall in which quadrant(s) of the SWOT analysis grid?


A) A
B) B
C) C
D) D
E) both C and D

F) A) and C)
G) A) and E)

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The Boston Consulting Group (BCG) has given specific names and descriptions to the four resulting quadrants in its growth-share matrix based on the amount of cash they generate for or require from the organization.Question marks are located in which quadrant of the BCG growth-share matrix?


A) upper left quadrant
B) upper right quadrant
C) center of the four quadrants
D) lower right quadrant
E) lower left quadrant

F) A) and B)
G) B) and E)

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In the Boston Consulting Group (BCG) model for analysis of a firm's strategic business units,or SBUs,the horizontal axis reflects


A) market growth rate.
B) marketing efficiencies.
C) industry attractiveness.
D) market segment size.
E) relative market share.

F) B) and E)
G) C) and D)

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Data visualization


A) is the visual computer display of the essential information related to achieving a marketing objective.
B) is a road map for the marketing activities of an organization for a specified future time period.
C) is the process of continuously collecting information about customers' needs, sharing this information across departments, and using it to create marketing metrics.
D) is a measure of the quantitative value or trend of a marketing activity or result.
E) presents information about an organization's marketing metrics graphically so marketers can quickly spot deviations from plans and take corrective actions.

F) C) and D)
G) A) and C)

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Which two marketing strategies would be used if a firm were not willing to find new markets?


A) product development and market penetration
B) product development and diversification
C) market development and product development
D) market development and market penetration
E) market development and diversification

F) C) and D)
G) A) and B)

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SIRUM works to solve which societal problem?


A) It provides new college graduates as teachers in urban and rural public schools in the United States.
B) It works to match unused prescription drugs with patients who cannot afford to purchase them.
C) It provides education and small business loans to women in impoverished areas so that they can help themselves.
D) It offers free rehabilitation services for injured U.S. veterans returning from overseas conflict.
E) It offers tax credits to small businesses that make charitable donations in their communities.

F) C) and E)
G) A) and C)

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A planning gap is the difference between the projection of the path to reach a new sales revenue goal and the projection of the path of a plan already in place.The ultimate purpose of the firm's marketing program is to __________ this planning gap.


A) calculate the contribution margin of
B) calculate the marginal trend of
C) create the break-even point for
D) fill in
E) determine the sales differential of

F) B) and C)
G) A) and E)

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Figure 2-7 Figure 2-7   -Consider Figure 2 -7.A Florida-based flashlight company has been extremely successful due in part to the number of hurricanes in Florida that result in power outages.The firm is thinking of expanding its product offerings to include other emergency supplies such as generators and survival kits (consisting of food bars,a water filtration system,first aid supplies,etc.) .Before going ahead with this decision,several factors had to be considered: (1) The firm has a great reputation with its flashlights and does not want to ruin it.(2) Its physical plant could be refitted relatively easily to make small generators,but it would be rather costly.(3) It would have to rely on another firm to manufacture and package the survival kits.(4) Although there are nine named hurricanes anticipated for the upcoming year,no one really can predict what will happen.The company's reputation would fall in which quadrant(s) of the SWOT analysis grid? A)  A B)  B C)  C D)  D E)  both A and C -Consider Figure 2 -7.A Florida-based flashlight company has been extremely successful due in part to the number of hurricanes in Florida that result in power outages.The firm is thinking of expanding its product offerings to include other emergency supplies such as generators and survival kits (consisting of food bars,a water filtration system,first aid supplies,etc.) .Before going ahead with this decision,several factors had to be considered: (1) The firm has a great reputation with its flashlights and does not want to ruin it.(2) Its physical plant could be refitted relatively easily to make small generators,but it would be rather costly.(3) It would have to rely on another firm to manufacture and package the survival kits.(4) Although there are nine named hurricanes anticipated for the upcoming year,no one really can predict what will happen.The company's reputation would fall in which quadrant(s) of the SWOT analysis grid?


A) A
B) B
C) C
D) D
E) both A and C

F) B) and D)
G) B) and C)

Correct Answer

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When developing new offerings,marketing may provide staff to serve as part of __________,which consists of a small number of people from different departments who are mutually accountable to accomplish a task or a common set of performance goals.


A) a cross-functional team
B) a department
C) a strategic business unit
D) an organization
E) a business consortium

F) C) and E)
G) B) and C)

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Figure 2-5 Figure 2-5   -The image depicted in Figure 2-5 represents what strategic analysis technique? A)  Gantt chart B)  SWOT analysis C)  Pert chart D)  BCG growth-share matrix E)  diversification analysis -The image depicted in Figure 2-5 represents what strategic analysis technique?


A) Gantt chart
B) SWOT analysis
C) Pert chart
D) BCG growth-share matrix
E) diversification analysis

F) C) and D)
G) None of the above

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All of the following are names the Boston Consulting Group (BCG) has given to describe the four quadrants in its growth-share matrix except which?


A) dogs
B) stars
C) potatoes
D) cash cows
E) question marks

F) B) and D)
G) B) and C)

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Netflix is a company that rents DVD movies and television programming either by mail or streaming over the Internet.It faces many competitors,but continues to grow both in the United States and abroad.Netflix now has around 47 million subscribers in the United States out of 82 million worldwide.Part of what has driven success in recent years is its original content,with shows like Orange is the New Black and House of Cards,popular programming that cannot be seen elsewhere.Its original content provides Netflix's


A) viable mission.
B) competitive advantage.
C) tactical innovation.
D) core benefit.
E) sales orientation.

F) C) and D)
G) A) and C)

Correct Answer

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Ben & Jerry's entrepreneurial approach led the company to successfully implement many highly creative organizational and marketing strategies.One example includes


A) ISO 9000, promoting the quality concept through its commitment to making the finest ice cream from the best ingredients.
B) "linked prosperity," which encouraged the success of all constituents including employees.
C) Regeneration Nation, generating enough revenue for the firm to be a completely nonprofit organization.
D) Give and Go, donating 10 percent of its net profits to local charitable causes and an additional 5 percent to support producers that practice sustainable farming.
E) PartnerShops, Ben & Jerry scoop shops that are independently owned and operated by community-based nonprofit organizations.

F) A) and D)
G) A) and E)

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Part of the growth strategy for Yum! Brands,the parent company of KFC,Pizza Hut,and Taco Bell,is expansion of its current fast-food businesses into new markets,such as China,Russia,and India.This type of expansion would be a __________ strategy.


A) product development
B) market penetration
C) diversification
D) market development
E) market saturation

F) A) and B)
G) D) and E)

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At which step of the planning stage of the strategic marketing process does a firm develop its marketing mix?


A) situation analysis
B) goal setting
C) marketing program
D) implementation
E) market segmentation

F) B) and C)
G) C) and D)

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The CEO of an organization


A) is usually at the strategic business unit level.
B) is usually a member of the board of directors.
C) outranks the corporate level.
D) does not oversee the daily operations.
E) is typically also the CMO.

F) C) and D)
G) A) and E)

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