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One of the problems associated with self-regulation is


A) the lack of a code of ethics.
B) information overload.
C) corporate espionage opportunities.
D) the absence of a mechanistic structure.
E) noncompliance by members.

F) A) and B)
G) A) and C)

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Members of Generation Y are idealistic and eager to get started making the world a better place.One way they hope to achieve their goal is through __________.


A) environmental sustainability
B) inter-generational dialogue
C) political activism
D) fiscal conservatism
E) educational reform

F) B) and E)
G) A) and C)

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FIGURE 3-1 FIGURE 3-1   FIGURE 3-1 -Which generational cohort is the Hyatt Place ad in Figure 3-1 above trying to reach? A) baby boomers B) Generation Y C) Generation X D) Generation Z E) baby boomlet FIGURE 3-1 -Which generational cohort is the Hyatt Place ad in Figure 3-1 above trying to reach?


A) baby boomers
B) Generation Y
C) Generation X
D) Generation Z
E) baby boomlet

F) B) and D)
G) A) and E)

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How does technology affect marketing?

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Technological forces affect marketing be...

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There were four steps in the GPS revolution.First __________; second, regulatory changes were made allowing cell phone frequencies and former military technologies available for commercial use; third, competitive forces developed new products and services; and finally consumer changed becoming "geo-enthusiasts."


A) GPS technology became a necessity rather than a luxury
B) profits exceeded costs resulting in GPS units became cash cows
C) new technologies were developed and became readily available
D) demand exceeded production capabilities so multiple new production facilities were built
E) industry backed a campaign to increase the number of students going into the applied sciences

F) A) and E)
G) B) and C)

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Twenty years after the Clayton Act, the growth of chain stores such as Sears, Roebuck led many to fear that retail chains presented a threat to smaller, independent retailers.The federal government enacted the __________ to make it unlawful to discriminate in prices charged to different purchasers of the same product, where the effect may substantially lessen competition or help to create a monopoly.


A) Fair Packaging and Labeling Act
B) Sherman Antitrust Act
C) Telephone Consumer Protection Act
D) Robinson-Patman Act
E) Unfair Practices Act

F) B) and D)
G) B) and E)

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Multicultural marketing refers to


A) multi-national firms that operate in an expanded global marketplace.
B) collaborations and partnerships between firms from different countries designed to serve the broadest customer base possible.
C) combinations of the marketing mix that reflect the unique attitudes, ancestry, communication preferences, and lifestyles of different races multi-attitudinal marketing programs.
D) franchise agreements that allow companies from one country to operate in foreign countries without having to make product adaptations.
E) firms whose board of directors, management, and employees represent a diverse group of races, religions, and ethnicities.

F) B) and D)
G) A) and B)

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Which of the following statements regarding baby boomers is most accurate?


A) Baby boomers are important to the consumer market because of their increased earnings and participation in the workforce.
B) Baby boomers are more educated and therefore more proactive in making their needs known.
C) Baby boomers are important to the market because they are leaving significant amounts of wealth to their children.
D) Baby boomers are more personally and financially secure because they did not have to live through any major wars.
E) Baby boomers are much more likely to spend their money on others than on themselves.

F) A) and B)
G) All of the above

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Culture includes values, which vary with age.Consumers between the ages of 30-to-39 years old rank __________ as the third most important cultural value.


A) honesty
B) protecting the family
C) friendship
D) self-esteem
E) health and fitness

F) None of the above
G) C) and D)

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The most recent estimates indicate that the population of the world is


A) growing.
B) shrinking.
C) decreasing in Africa.
D) increasing in Europe.
E) decreasing in Latin America.

F) A) and D)
G) B) and E)

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Competition refers to


A) identical products that perform identical functions.
B) any for profit organization that may have access to a firm's customers.
C) firms that operate in a given geographic region, regardless of product or service.
D) any product or service that vies for a portion of a customer's discretionary income.
E) alternative firms that could provide a product to satisfy a specific market's needs.

F) A) and D)
G) None of the above

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Self-regulation refers to


A) governmental guidelines suggesting what is legal and ethical and what is legal but not ethical.
B) a self-imposed set of rules set by a specific industry that dictates legal and ethical behaviors.
C) an alternative to government control where an industry attempts to police itself.
D) voluntary noncompliance to governmental rules and regulations set for a specific industry.
E) a set of rules created and enforced by a specific industry to which all members of that industry voluntarily agree to comply.

F) A) and E)
G) B) and E)

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A statistical area of at least one urbanized area of 50,000 or more people, and adjacent territory that has a high degree of social and economic integration is referred to as a


A) micropolitan statistical area.
B) metropolitan statistical area.
C) consolidated metropolitan statistical area.
D) secondary marketing statistical area.
E) combined marketing statistical area.

F) A) and E)
G) All of the above

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Registration under the Lanham Act provides important advantages to a trademark owner that has used the trademark in interstate or foreign commerce, but it does not


A) confer ownership.
B) allow a trademark to be used for more than 100 years.
C) provide reciprocity with foreign firms allowing their trademarks to be honored here.
D) prevent other firms for getting similar trademarks for significant improvements over the original.
E) guarantee protection under the Trademark Law Revision Act.

F) A) and B)
G) A) and C)

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increased use of various types of communication technology.

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All four trends are relevant to growing ...

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The owner of your local KFC franchise has had a good year with rising revenues and reduced operating costs that resulted in a personal income of approximately $100,000.One-third of that was taken for local, state, and federal income taxes, and another third went to pay for mortgage, car payments, food, clothing, and other necessities.What is the remaining third called?


A) Windfall
B) Bonus
C) Discretionary income
D) Disposable income
E) Franchising fee

F) None of the above
G) D) and E)

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Which of the products in Figure 3-3 above is least likely, at this point in time, to be concerned with having its name become generic?


A) Kleenex because most people just ask for a tissue.
B) Jell-O because there are not other gelatin desserts.
C) All Sport Disk because most people call it a Frisbee.
D) Q-Tips because most people call it a cotton swab.
E) Vaseline because most people refer to it as petroleum jelly.

F) B) and C)
G) B) and E)

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If taxes rise at a faster rate than income does, consumers most likely


A) can finally afford to take a vacation.
B) feel more confident in the government and traditionally spend more money.
C) feel the pinch of less disposable income and try to economize.
D) recognize the perfect opportunity to buy a car.
E) react by voting out all incumbent congressmen.

F) C) and D)
G) D) and E)

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Why is it likely that the word "minority" as it is used today will have different implications in the future?


A) There will be stronger limits on immigration so the presence of minorities will be less noticeable.
B) The size of most ethnic groups will double during the next two decades.
C) Members of Generation Y are more socially conscious and embrace diversity.
D) The term minority is politically incorrect; we are all equal members of the human race.
E) The word won't change at all; the group with the lowest population, regardless of its size, will always be labeled "minority."

F) A) and B)
G) A) and C)

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In a(n) __________ economy, the cost to produce and buy products and services escalates as prices increase.


A) deflationary
B) inflationary
C) escalated
D) recessionary
E) depressive

F) A) and E)
G) A) and D)

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