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Last year the Parker family used to eat at nice restaurants almost four times a week.Even though Mr.Parker got a 5% raise, the cost of living increase this year was 7%.As a result the family eats most of their meals at home, dining out only four times a month.This reflects


A) a decrease in the number of fine restaurants that can stay in business during times of economical downturn.
B) a reaction to a loss of discretionary income.
C) a significant drop in disposable income since there was a negative gain in income.
D) a desire to spend more time together as a family.
E) a shift from spending to investing.

F) B) and C)
G) A) and B)

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The technology behind the GPS is the use of __________ to triangulate location, speed, direction, and time.


A) a grid of 32 satellites in space
B) a grid of LAN centers at every degree of latitude
C) a computer network located at every ten degrees of longitude
D) a computer network in all major capitols of the world
E) a series of interconnected web networks

F) D) and E)
G) A) and D)

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Environmental scanning refers to


A) assessing any possible negative impact a firm's activities might have on the local ecology.
B) continually acquiring information on events occurring outside the organization to identify and interpret potential threats.
C) setting up a regimented schedule for assessing the performance of different divisions within a firm.
D) initiating an internal talent search to identify employees for promotion, who not only do their jobs well, but who can think "outside the box."
E) requiring all employees to spend time outside the office to avoid the "ivory tower" syndrome.

F) B) and C)
G) C) and D)

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By 2030 the U.S.population is expected to exceed


A) 276 million.
B) 300 million.
C) 325 million.
D) 340 million.
E) 373 million.

F) A) and E)
G) A) and D)

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Paul Avery is a salesperson at the only Ford automobile dealership in Wausau, Wisconsin.However, there are several other auto dealerships in town, offering both domestic and foreign cars and trucks.Paul works hard to keep his customers satisfied because he knows that if his customers are unhappy, they can simply buy a car from one of the many other comparable dealers in Wausau.This is an example of


A) pure competition.
B) monopolistic competition.
C) an oligopoly.
D) a monopoly.
E) incremental competition.

F) C) and D)
G) A) and B)

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The Geek Squad wants to __________ by setting up locations in FedEx and Office Depot.


A) create customer value
B) compete head to head with Fire dog
C) compete head to head with free standing computer stores
D) provide 24 hour a day service
E) reduce personal safety concerns for women

F) B) and E)
G) A) and E)

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In an inflationary economy, the cost to produce and buy products and services __________ as prices __________.


A) escalates; increase
B) escalates; decrease
C) decreases; increase
D) decreases; decrease
E) does not change; increase

F) A) and B)
G) A) and C)

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Disposable income refers to


A) the money that remains after paying for taxes and necessities.
B) the money deducted from a person's gross income for Federal, state, and local taxes.
C) the money a consumer has left after paying taxes to use for food, shelter, clothing, and transportation.
D) the combined earnings of all members of a single household as identified by Federal tax withholdings.
E) money that is spent for necessities or charitable causes that is exempt from taxation.

F) A) and E)
G) A) and D)

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Many consumers are committed to brands with a strong link to social action.An example of this would be


A) McDonald's "I'm Lovin It" campaign.
B) Brita's "Filter for Good" campaign.
C) Imagine Babyz video game.
D) Liz Clairborne's "Clairborne for Men."
E) Samsung's "The Jitterbug."

F) B) and D)
G) B) and C)

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There is a greater concern for health and well-being in the United States.This is most likely evidenced by


A) increased sales of Cigar Aficionado magazine.
B) the revamping of the format for Parents magazine.
C) the increased number of women in management positions.
D) the opening of more Starbucks coffee houses.
E) more advertising for exercise equipment.

F) A) and E)
G) C) and E)

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Components of a consumer's income include


A) inflation, recession, and recovery.
B) salary, wages, commissions, and fees.
C) gross, disposable, and discretionary incomes.
D) base salary, income taxes, and property taxes (when applicable) .
E) liquidity items, liabilities, and assets.

F) A) and E)
G) B) and C)

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The first major federal legislation passed to prevent contracts, combinations, or conspiracies in restraint of trade in the United States was the


A) Hart-Scott-Rodino Act.
B) Sherman Antitrust Act.
C) Miller-Tydings Act.
D) Celler-Kefauver Antimerger Act.
E) Clayton Act.

F) C) and D)
G) A) and D)

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The generation of children born to baby boomers, a period of increasing births, is sometimes referred to as a(n)


A) baby boomer.
B) baby buster.
C) boomerang.
D) echo-boom.
E) bumper.

F) B) and D)
G) B) and E)

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There are many diet aids on the market.They promise immediate weight loss without exercise or a change in diet.Each is accompanied by a testimonial from a satisfied user.If you pay close attention, you will notice that each ad also contains the statement, "Results may vary." Most likely, this statement is included to prevent the FTC from requiring the dietary aid distributor from having to


A) run corrective advertising.
B) engage in competitive advertising.
C) guarantee truth-in-advertising.
D) prevent comparative advertising.
E) engage in self-regulation.

F) A) and B)
G) All of the above

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The 15% of the population born between 1965 and 1976, also called the __________ refers to Generation X.


A) unknown generation
B) baby bust
C) Generation Y
D) Generation Z
E) baby boomers

F) A) and E)
G) C) and D)

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Environmental scans have shown that the population of the United States is undergoing dramatic change.Generally the population is becoming larger, older, and more diverse.By 2030, the number of people who are 65 years of age or older could make up 20 percent of the U.S.population.This change in the U.S.population is an example of __________ changes to which marketers must respond.


A) cyclical population growth
B) psychographic
C) demographic
D) situational segment
E) culturally significant

F) B) and E)
G) All of the above

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The purpose of the __________ is to forbid certain actions that are likely to lessen competition, although no actual harm has yet occurred.


A) Sherman Antitrust Act
B) Hart-Scott-Rodino Act
C) Miller-Tydings Act
D) Celler-Kefauver Antimerger Act
E) Clayton Act

F) A) and D)
G) B) and D)

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FIGURE 3-4 FIGURE 3-4   -Figure 3-4 above represents A) Starbuck's promotional logo that coincides with the release of every new Star Wars movie. B) a digitally produced trademark doppleganger. C) Starbuck's  going green  emblem warning customers to recycle their paper cups. D) an accidental reversal of  live  to  evil  that cost the company over $100,000.00 to correct. E) a  knock-off  of the Starbuck's logo that was used in several foreign countries. -Figure 3-4 above represents


A) Starbuck's promotional logo that coincides with the release of every new Star Wars movie.
B) a digitally produced trademark doppleganger.
C) Starbuck's "going green" emblem warning customers to recycle their paper cups.
D) an accidental reversal of "live" to "evil" that cost the company over $100,000.00 to correct.
E) a "knock-off" of the Starbuck's logo that was used in several foreign countries.

F) A) and B)
G) All of the above

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Younger members of Generation Y are also referred to as


A) Baby boomers.
B) Baby busters.
C) Bleeding hearts.
D) Millennials.
E) Boomerangs.

F) B) and D)
G) C) and D)

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Culture includes values, which vary with age groups.Consumers under 20 years old rank __________ as the third most important cultural value.


A) honesty
B) protecting the family
C) friendship
D) self-esteem
E) health and fitness

F) B) and E)
G) A) and B)

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