Question 1

An organization that supports lifelong learning by enabling all employees to acquire and share knowledge is known as a(n) :

Accepted Answer

A)   e-learning organization.
B)   adaptive organization.
C)   learning organization.
D)   next-generation organization.
E)   knowledge organization.F) A) and D)
G) C) and D)

Question 2

One of the most popular ways to empower employees is to design work so that it can be performed on an individual basis.

Accepted Answer

A) True 
 B)False

Question 3

Employee engagement refers to giving employees responsibility and authority to make decisions.

Accepted Answer

A) True 
 B)False

Question 4

An expert system is designed to recommend the same actions that a human expert would in a similar situation.

Accepted Answer

A) True 
 B)False

Question 5

The more socially and environmentally responsible a company is:

Accepted Answer

A)   the lower profits will be.
B)   the lower the company's satisfaction scores will be.
C)   the lower the company's employee engagement scores will be.
D)   the lower the company's total shareholder returns will be.
E)   the more attractive it becomes as an employer.F) A) and E)
G) B) and D)

Question 6

Which of the following is NOT a means to demonstrate corporate social responsibility?

Accepted Answer

A)   Sustainability and environmental stewardship.
B)   Paying higher salaries than competitors.
C)   Promoting volunteerism.
D)   Providing meaningful work.
E)   Having high ethical standards.F) C) and E)
G) A) and B)

Question 7

A learning culture creates the conditions in which managers encourage flexibility and experimentation.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is NOT a reason for failures associated with mergers and acquisitions?

Accepted Answer

A)   Top management conflict.
B)   Combining strategic weaknesses rather than strategic strengths.
C)   Failure to win employee support.
D)   Involving HR from the start.
E)   Loss of competitive position due to extended time to complete the deal.F) A) and B)
G) A) and D)

Question 9

Turnover initiated by employees (when the organization would prefer to keep them) is called:

Accepted Answer

A)   involuntary turnover.
B)   dissatisfaction turnover.
C)   constructive turnover.
D)   voluntary turnover.
E)   severance.F) A) and E)
G) A) and D)

Question 10

An official written warning is the usual first step in progressive discipline.

Accepted Answer

A) True 
 B)False

Question 11

At work,do you have the opportunity to do what you do best every day? is a question in a popular employee satisfaction survey (Gallup's Twelve Questions).

Accepted Answer

A) True 
 B)False

Question 12

New HR applications of technology continue to be introduced.Some of these technologies that have been widely adopted are transaction processing,decision support systems,and expert systems.Demonstrate your understanding of each of these technologies.

Accepted Answer

1.Transaction processing-refers to compu...

Question 13

Turnover initiated by an employer is called voluntary turnover.

Accepted Answer

A) True 
 B)False

Question 14

High-performance organizations need selection methods that concentrate exclusively on identifying technical skills like abilities to perform accounting and engineering tasks.

Accepted Answer

A) True 
 B)False

Question 15

Engagement has both a(n) ___________ and a(n) ____________ component and is evidenced through employee behaviours.

Accepted Answer

A)   positive;negative
B)   emotional;cognitive
C)   engaging;disengaged
D)   individual;team
E)   appropriate;inappropriateF) All of the above
G) B) and D)

Question 16

What can organizations do to increase job satisfaction?

Accepted Answer

A)   Design complex,meaningful jobs
B)   Help employees pursue goals
C)   Set satisfactory pay levels
D)   Hire employees predisposed to being satisfied
E)   All of the choices are correct.F) A) and D)
G) A) and C)

Question 17

Which one of the following terms refers to computations and calculations involved in reviewing and documenting HRM decisions and practices?

Accepted Answer

A)   E-HRM
B)   Transaction processing
C)   Expert systems
D)   Outsourcing
E)   Decision support systemsF) A) and C)
G) C) and D)

Question 18

All of the following costs are associated with involuntary turnover,EXCEPT:

Accepted Answer

A)   recruiting,selecting,and training replacements.
B)   lost productivity.
C)   lawsuits.
D)   workplace violence.
E)   higher profits.F) A) and D)
G) B) and E)

Question 19

What is the usual first step in a progressive discipline system?

Accepted Answer

A)   Termination
B)   Temporary suspension
C)   Official written warning
D)   Verbal warning
E)   Threat of a temporary suspensionF) B) and D)
G) C) and E)

Question 20

In high-performance work systems,organizational structure promotes:

Accepted Answer

A)   cooperation.
B)   learning.
C)   continuous improvement.
D)   cooperation,"learning," and "continuous improvement."
E)   only "learning" and "continuous improvement."F) None of the above
G) A) and B)

Exam 11: Creating and Sustaining High-Performance Organizations

One of the most popular ways to empower employees is to design work so that it can be performed on an individual basis.

Correct AnswerverifiedShow Answer

The more socially and environmentally responsible a company is:

Correct AnswerverifiedShow Answer

Engagement has both a(n) ___________ and a(n) ____________ component and is evidenced through employee behaviours.

Correct AnswerverifiedShow Answer

An expert system is designed to recommend the same actions that a human expert would in a similar situation.

Correct AnswerverifiedShow Answer

Employee engagement refers to giving employees responsibility and authority to make decisions.

Correct AnswerverifiedShow Answer

New HR applications of technology continue to be introduced.Some of these technologies that have been widely adopted are transaction processing,decision support systems,and expert systems.Demonstrate your understanding of each of these technologies.

Correct Answerverified1.Transaction processing-refers to compu...View AnswerShow Answer

In high-performance work systems,organizational structure promotes:

Correct AnswerverifiedShow Answer

An organization that supports lifelong learning by enabling all employees to acquire and share knowledge is known as a(n) :

Correct AnswerverifiedShow Answer

Which of the following is NOT a reason for failures associated with mergers and acquisitions?

Correct AnswerverifiedShow Answer

At work,do you have the opportunity to do what you do best every day? is a question in a popular employee satisfaction survey (Gallup's Twelve Questions).

Correct AnswerverifiedShow Answer

Turnover initiated by employees (when the organization would prefer to keep them) is called:

Correct AnswerverifiedShow Answer

Which of the following is NOT a means to demonstrate corporate social responsibility?

Correct AnswerverifiedShow Answer

A learning culture creates the conditions in which managers encourage flexibility and experimentation.

Correct AnswerverifiedShow Answer

High-performance organizations need selection methods that concentrate exclusively on identifying technical skills like abilities to perform accounting and engineering tasks.

Correct AnswerverifiedShow Answer

All of the following costs are associated with involuntary turnover,EXCEPT:

Correct AnswerverifiedShow Answer

Turnover initiated by an employer is called voluntary turnover.

Correct AnswerverifiedShow Answer

Which one of the following terms refers to computations and calculations involved in reviewing and documenting HRM decisions and practices?

Correct AnswerverifiedShow Answer

What can organizations do to increase job satisfaction?

Correct AnswerverifiedShow Answer

An official written warning is the usual first step in progressive discipline.

Correct AnswerverifiedShow Answer

What is the usual first step in a progressive discipline system?

Correct AnswerverifiedShow Answer

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Engagement has both a(n) _ and a(n) __ component and is evidenced through employee behaviours.

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1.Transaction processing-refers to compu...
View Answer

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