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Exam 9: Human Resource Management: Getting the Right People for Managerial Success

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Question 31

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Hostile environment means an offensive work environment.In the hostile environment type of sexual harassment,the person being sexually harassed doesn't risk economic harm but experiences an offensive or intimidating work environment.Examples include obscene gestures,sex-stereotyped jokes,sexually oriented posters and graffiti,and suggestive remarks. To help prevent harassment from occurring,managers can make sure their companies have an effective sexual harassment policy in place.The policy should be shown to all current and new employees,who should be made to understand that sexual harassment will not be tolerated under any circumstances.A formal complaint procedure should be established,which should explain how charges will be investigated and resolved.Supervisors should be trained in Title VII requirements and the proper procedures to follow when charges occur.If charges occur,they should be investigated promptly and objectively,and if substantiated,the offender should be disciplined at once-no matter what his or her rank in the company.

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Additional ways to prevent sexual harass...

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Question 32

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Every year,10% of GE's managers are assigned the bottom grade during the annual review cycle,and if they don't improve,they are asked to leave the company.GE uses a forced ranking performance review system.

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B) False

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Question 33

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This question contains two parts;be sure to answer both.First,describe the 360-degree feedback appraisal technique.Second,assume you work as a senior auto mechanic at a national chain called CarCo.At CarCo,customers can drive in without an appointment and have their cars' problems diagnosed and fixed on the spot for a reasonable price.List four to six possible people who might offer valuable feedback as part of a 360-degree evaluation of you.

______ means that anyone can be dismissed at any time for any reason at all,or for no reason.

Dora's is using a ______ appraisal system.

Performance appraisal consists of

This question has two parts;be sure to answer both.First,define the selection process.Next,list and describe the three selection tools.

Michele had been working as an executive assistant to the president for nearly 25 years,so when she retired,no one had a good idea of all that her job entailed.Before Michele retired,Sharon sat with her for two weeks to observe her duties and ask her to explain all the functions she performs as executive assistant to the president.Sharon was performing a(n)

If a firm gives all international assignments to people without disabilities,assuming they will therefore not require special accommodations,which type of workplace discrimination has occurred?

Using 360-degree feedback appraisals makes it more difficult for managers to

This question has two parts;be sure to answer both.First,list,define,and describe three ways in which newcomers are helped to perform their jobs.Next,assume you are the HR manager of a local fitness club,Jupiter Fitness.You hire the front-desk staff,the trainers,the people who teach classes (such as yoga and spinning),the technicians who maintain the workout machines and treadmills,and the porters.How might you help newcomers to Jupiter Fitness perform their jobs and learn about the company's culture,policies,and procedures?

The great majority of union workers are in the public sector.

Haley,an HR manager for Accurate Tool and Die,had a meeting with the Vice President of Safety to determine if the new safety training program appears to be effective in preventing and reducing the number of accidents on the shop floor.In which step of the training process is Haley engaged?

The risk of "wrongful termination" lawsuits is reduced with careful

A ______ summarizes what the holder of the job does and how and why he or she does it.For example,this document might state,"In this job,the worker delivers pizzas within a 10-mile radius of the pizzeria,quickly and promptly,while obeying all traffic laws and driving responsibly."

The ______________ enforce(s) procedures whereby employees may vote to have an union and for collective bargaining.

The ___________________ is the part of the labor-management agreement that states that employees who receive union benefits must join the union,or at least pay dues to it.

The Equal Pay Act requires an extension of health insurance benefits after termination.

Explain the three types of dismissals.

_______________ is the process of locating and attracting qualified applicants for jobs open in the organization.