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Exam 5: Stress

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Question 31

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Work-family conflict is a type of _____ stressor.

A) non work hindrance
B) primary work challenge
C) non work challenge
D) work hindrance
E) job enrichment

F) B) and C)
G) A) and C)

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Question 32

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Hindrance stressors such as role ambiguity, conflict, and overload not only cause strain but also decrease commitment and job performance.

A) True
B) False

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Question 33

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Physiological strains that result from stressors include depression, anxiety, anger, hostility, and reduced self-confidence.

Danny is an associate with the Valley Chartered Accounts, NY.Among various other work commitments, Danny has to file the tax returns of Emerald Builders, an important client.It is a job with heavy workload and a short turnaround deadline.Sam, Danny's colleague observed this stressful situation and volunteered to assist Danny in meeting the deadline.The support received by Danny can be best described as _____.

Most people appraise situations with high time pressure as rather stressful, and they also tend to appraise these situations as more hindering than challenging.

Ariel is the assistant editor at the local newspaper - The Morning Mail.With the increased readership, the editorial committee had decided to reduce the deadline for article submissions to eight hours.This move was not welcomed by the junior writers and editors.Ariel though unhappy with the decision faced the problem head on and chose to cope by working faster and harder.This is an example of:

Job demands that tend to be appraised as stressful are called benign job demands.

Elis and Phoebe work at United Insurance, a medium-sized insurance company with 240 branches in 8 states.Elis works as a teller.Phoebe works as one of five regional supervisors, who are each expected to supervise a team of tellers.Elis recently received instructions from her supervisor that all tellers will be evaluated on the number of people they assist at their window per day.Serving more customers means higher performance effectiveness.However, Elis is also expected to follow the bank's number one goal of customer satisfaction.Phoebe on the other hand is facing a difficult situation.Two of the regional supervisors left the bank for other opportunities resulting in significant increase in the work responsibility and time pressure for Phoebe and the remaining two supervisors.The bank hired Jason as a trainee for the supervisor position.Two days into his new job, he was asked to take up all the responsibilities of a regional supervisor.Jason was given very few instructions or guidelines about how things are supposed to be done.He was expected to learn on the job.Jason is encountering stress resulting from _____.

Seeking assistance is an emotion-focused cognitive coping strategy.

Although hindrance stressors can be exhausting, they often trigger positive emotions such as pride and enthusiasm.

When people first encounter stressors, the process of _____ is triggered.

Which of the following refers to the degree to which the requirements of the work, in terms of knowledge, skills, and abilities, tax or exceed the capabilities of the person who is responsible for performing the work?

Headaches, tight shoulders, and back pain have all been linked to a variety of stressors.

_____ refers to the lack of information regarding what needs to be done in a role, as well as unpredictability regarding the consequences of performance in that role.

The level of responsibility in a job is higher when the number, scope, and importance of the obligations in the level of responsibility at job are higher.

Supportive practices are one way of helping employees cope with stressful demands.

Hindrance stressors have a _____ effect on job performance.

Which of the following is defined as a psychological response to demands for which there is something at stake and coping with those demands taxes or exceeds a person's capacity or resources?

A supervisor appears understanding and empathizes with his subordinates when they experience work related stress.In the example, the supervisor provides:

Exercise programs are particularly successful because they reduce the types of stressors that employees encounter.