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Exam 7: Management and Leadership

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Question 91

True/False

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As a manager,Bob believes in empowerment and strives to provide all workers with easy access to the information they need to make good decisions.Bob's views suggest that he would place a great deal of emphasis on knowledge management.

A) True
B) False

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Question 92

Multiple Choice

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__________ is the term used to describe giving workers the education and tools they need to assume additional decision-making powers.

A) Energizing
B) Provisioning
C) Upgrading
D) Enabling

E) None of the above
F) A) and B)

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Question 93

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The CIO,COO,and CFO are classified as top management positions.

Jenna Raiter,the president and CEO of AutoMotion Auto Service Centers,has asked several managers and employees to help establish a statement to outline the fundamental purposes of their company.The result of this effort is likely to be a document known as a(n) :

Today's business environment changes so rapidly that strategic planning is becoming more difficult and subject to change.

Rob intends to major in accounting because he is confident that an ability to read and interpret financial and accounting data is the way to get to the top in business.Rob seems to be concerned with developing his:

A customer-oriented firm should focus exclusively on satisfying its internal customers.

A leader's most important job may be to transform the way the company does business so that it's more effective and efficient.

A(n) __________ would be used by a department manager as a tool for making daily and weekly assignments:

The traits that characterize participative leaders include flexibility,good listening skills,and empathy.

Which of the following activities is part of the planning function of management?

Employees often work with managers to develop a(n) __________ that outlines the fundamental purposes of their organization.

One difference between managers and leaders is that managers strive to achieve stability while leaders embrace change.

Kayla is a supervisor who manages a production line.She spends several hours each week developing specific employee work assignments and production schedules for the coming week so that the production department can meet its short-term production objectives.This suggests that a significant component of Kayla's job involves:

Heather has a strong desire to maintain and preserve order and stability.She is very good at developing tactical plans to achieve her company's goals and objectives.These characteristics suggest that Heather has characteristics of an exceptional leader.

PMI is a problem solving technique that involves listing pluses,minuses and implications.

Tactical planning is concerned with:

Management is the art of getting things done through organizational resources.

Despite all of the changes in the business environment,the basic way a manager performs his or her job has remained remarkably constant.

Today's progressive organizations are designed around the needs of the customer.The idea is to organize systems to be responsive to customer needs.