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Exam 11: Human Resource Management: Finding and Keeping the Best Employees

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Question 21

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According to the Making Ethical Decisions box in Chapter 11,it is not unethical to motivate temporary employees by alluding to future opportunities to become a permanent employee,even when you know that there are no additional permanent positions on the horizon. The Making Ethical Decisions box describes a situation where the manager uses false information to motivate employees to perform at higher levels.

A) True
B) False

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Question 22

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Companies place a considerable amount of attention on compensation plans because:

A) firms are likely to face stiff penalties from the government if they do not offer competitive wages and salaries.
B) attracting the right employees with good compensation packages can translate into a competitive advantage.
C) it is a hygiene factor.
D) a good compensation plan will be less costly than other parts of the operation.

E) A) and B)
F) A) and C)

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Question 23

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An advantage of hiring from within is that it improves employee morale.

Mallard's Department Store typically sells over a third of all its merchandise in the last two months of the year.Management has found that it must hire __________ workers during this period of increased business to supplement its permanent employees.

Title VII of the Civil Rights Act of 1964:

Companies are utilizing home-based workers as _______,shifting away from the expense of maintaining in-house operators or less qualified offshore operators.

It's good strategy to develop women and minorities for management positions because:

Mini-Case Dee Pozitt had been the assistant human resource director at Fleesum Financial Services for a bit more than a year when the company's human resource director was injured in a sky diving accident.Because of his injuries the director would be unable to work for several months.Howie Fleesum,the company's CEO,decided to name Dee the acting director of human resources.Though she had been at the firm for a shorter period of time than most other managers,he felt that her position as the director's assistant had given her insights into the company's human resource issues that the other managers lacked.He also was very impressed by the glowing performance appraisal Dee recently received from the director,her peers,and even subordinates.Before accepting the position as acting director,Dee made sure that Mr.Fleesum recognized her authority to implement some major changes in policies she and the director had been planning before his accident.The changes were intended to make the company more responsive to the needs of employees,thus improving morale and reducing worker turnover.Although Dee was sorry the director was injured,she was pleased that Mr.Fleesum had confidence in her and was willing to give her the authority to implement important new programs.The only aspect of her opportunity that worried her was the resentment and hostility she sensed from a few of the older,more experienced managers.One of the most hostile coworkers was a fellow named Mort Gage.Dee decided she had better talk to Mort and find out why he was so upset. -Dee's performance appraisal allowed the director to evaluate her performance,but also allowed peers and subordinates to provide feedback as well.This type of appraisal is called a(n) :

At Friendly Financial Consulting,employees are allowed to choose what time they start each workday,as long as they arrive between the hours of 7:00 a.m.and 10:00 a.m.They must be on the job from 10:00 a.m.until noon and from 1:00 p.m.until 3:00 p.m.They are required to work a total of 8 hours each day,so the earlier they arrive,the earlier they can leave.This is a ___________ system.

__________ is a type of training that duplicates the exact combination of conditions that occur on the job.

The growing importance of human resource issues has led most firms to expect only its human resource specialists to tackle HR issues. Human resource management has become so important that it is now a function of all managers.Most human resource functions are shared by professional human resource managers and other managers.

A job ___________ is a statement that identifies the objectives of a job,the type of work to be done,the responsibilities and duties that are associated with the job,the working conditions,and the relationship of the job to other functions.

Performance standards should be understandable,measurable,and reasonable.

Although the purpose of affirmative action was to "right past wrongs" against minorities,subsequent laws were passed to reverse earlier decisions that required some industries to maintain employment quotas when it came to the hiring of minorities.

Underemployed workers present a challenge for human resources managers.These are people who are working beyond their capabilities.

Like all management,human resource management begins with planning.

When recruiting,human resource managers must attract people who not only have the right skills,but also fit in with the corporate culture,and work well under the company's leadership style.

A major advantage of a piecework pay system is that it:

According to the Spotlight on Small Business box in Chapter 11,which of the following strategies can be used to attract qualified employees to work for a small business?

Internal promotions (from within the company)are a cost effective way of filling positions within a firm because the employees filling the position are already familiar with the organization's culture and procedures.