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Exam 10: Motivating Employees

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Question 81

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As a group,Millennials tend to be:

A) older and more mature than Gen Xers.
B) less interested in technology than Baby Boomers.
C) inefficient,easily bored,and uncommitted.
D) adaptable,tolerant,and tech savvy.

E) A) and B)
F) A) and C)

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Question 82

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The best strategy to deal with a perceived inequity in the compensation of different employees is to require that salaries and other forms of compensation are kept secret.

A) True
B) False

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Question 83

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Skill variety is one of the characteristics of work that lead to improved motivation and performance.

Jerry Stead,is the chairman of Ingram Micro a technology provider with 13,000 employees.He answers his own phone line to take calls from employees and declares that if the company is doing something right he loves to hear about it.He also wants to know if there's something they should be doing differently.Jerry Stead is building teamwork by:

The major benefit of open communication in a company setting is:

At Ford Motor Company,the redesigned 2005 Mustang convertible was completed early and under budget.This can be attributed to reinventing work at Ford.

Lisa is a Gen Xer who has just been promoted to a management position.If she is like many of her generation,one of Lisa's biggest problems is likely to be her inflexibility and difficulty at working collaboratively with other employees. Members of Gen X tend to be flexible and usually have the ability to work collaboratively.

Most employees in less-developed nations are motivated by the desire to satisfy:

Theory Y managers adhere to the principle that most people do not work to their fullest intellectual potential.

Which of the following statements would Elton Mayo have most likely made soon after concluding his Hawthorne studies?

If "fun and stimulation" are rated as important job criteria by Millennials,which of the following might be a way to motivate this generation?

Maslow placed _________ needs at the highest level of his hierarchy.

According to Herzberg,job-related factors that motivated workers to work harder and more productively had one thing in common:

You are a graduate student in the Biology department at Fair University.You have several graduate student friends who have graduate appointments in the business department and the English department.While everyone's compensation and employee benefits are exactly the same,your department requires you to always show-up and tutor students at least four hours each day and to serve on one university committee each semester.Graduate students at the other departments are not required by their management to follow these rules.Lately,you are doing your best to limit your daily obligation to 2 ½ to 3 hours each day.Relating your situation to one of the theories we have studied,your goal of limiting inputs is explained by expectancy theory. Equity theory states that if a person perceives that there is an inequity at work,he/she will increase or reduce inputs (in this case: The number of hours available for tutoring each day)in order to bring about a sense of equity to what is believed to be an inequitable situation.

In reinforcement theory,extinction refers to a strategy of responding to undesirable behavior with negative reinforcements,such as verbally reprimanding an employee in front of his peers. In reinforcement theory,extinction means that a manager does not respond to undesirable behavior.The idea is that if the manager does not reinforce the behavior,the employee will eventually quit doing it.

Talk about "shell-shock"! Two nights ago,Adam was living in a tent with thirty other Marines in the hills of Afghanistan.Today he is waking up to the smell of fresh linen,in a king-sized bed,in his very own room in DeKalb,Illinois.Three days ago,his first priority was the welfare of his battle buddies.This morning,his first priority (according to his family)is not wasting anytime and getting back into College.Although he has always believed in the importance of school and the respect that comes with achieving a degree,right now he is not quite in the frame of mind.His first desire is to spend time renewing old friendships,including organizing a couple of float trips and ball game nights with the group of friends he left behind.According to Maslow's hierarchy of needs,Adam has a strong desire to satisfy his self-esteem needs. Adam would satisfy self-esteem needs if he were ready to start the journey of going back to school and earning a degree that he believes is important for self-recognition and respect from his peers and family.At this moment,he is driven to satisfy a need that according to Maslow falls below self-esteem.He desires to satisfy his social needs.

Paul Blocker is the offensive line coach for a well-known university football team.He wants his players to report to fall practice in good shape.Coach Blocker has set challenging fitness standards that the linemen should have no problem achieving if they work hard during the summer.He knows his players hate running wind sprints so to encourage them to workout during the summer he announced that any player who passes the fitness test at the beginning of fall practice will be allowed to skip sprints for the first two weeks of practice.Coach Blocker's approach to motivation is consistent with:

John dropped out of school after the ninth grade and now must support himself though he has few skills.He is a part-time employee at a small retailer earning the minimum wage.John would like to earn more,but hasn't been able to find a better job.He is having a hard time paying his rent and utility bills and has quit eating breakfast to try to save on his food bills.John is having trouble meeting his:

Reinforcement theory suggests that employees respond to carrots (rewards)but not to sticks (punishment).

As the marketing director for Chipper's Golf Resort,you are making plans for the annual golf tournament,and trying to decide on dollar prizes.In past years,you successfully raised $25,000 through registration fees and sponsorship.After learning that in past years,you successfully raised in excess of $25,000 through registration fees and sponsorship,the general manager wants to make the top prize $10,000.His exact words were,"We can attract some great talent at the level!" At your morning meeting,you inquire: "Can we afford to announce a $10,000 prize at the expense of losing out on a portion of the registration fees if some of our past participants decide not to enter the tournament? You explain to the general manager that if you set the prize too high,several better than average golfers in the area will find it to be "out of their league" and will be unmotivated to participate or spend the money.Your analysis of the situation is reasonable according to ___________.