Question 1

Management by objectives was developed by:

Accepted Answer

A)   Ralph Nader.
B)   Henry Gantt.
C)   Frank and Lillian Gilbreth.
D)   Peter Drucker.E) None of the above
F) A) and B)

Question 2

Your textbook referred to a Gallup poll taken in 2011 that indicated that only 47% of workers surveyed felt loyalty toward their employer.This figure was down from 59% just three years earlier.This reflects a serious concern about the ________________.

Accepted Answer

A)   need to examine why workers are actively disengaged at their jobs
B)   need for people to go back to school and learn new skills
C)   suggestion to reexamine these results by using other methods of data collection
D)   current motivational theories and why the application of these theories is not working in modern day businessesE) A) and D)
F) None of the above

Question 3

According to researchers David Nadler and Edward Lawler,managers should set performance standards that are attainable only by the most talented and dedicated employees.

Accepted Answer

A) True 
 B)False

Question 4

In the view of William Ouchi,managers of U.S.firms would have a smooth transition when implementing the management styles employed by Type J managers.

Accepted Answer

A) True 
 B)False

Question 5

Members of Generation Y tend to be adaptable,tech savvy,and tolerant.

Accepted Answer

A) True 
 B)False

Question 6

When reflecting upon the newer generation,each older generation says the same thing:

Accepted Answer

A)   their generation had it better.
B)   the newer generation "breaks the rules."
C)   their generation had a more difficult time of it.
D)   newer generations are smarter.E) B) and D)
F) A) and D)

Question 7

According to Maslow,if you have a self-esteem problem,you probably will not be able to concern yourself with developing to your fullest potential.

Accepted Answer

A) True 
 B)False

Question 8

At Qliktech,the company CEO,Lars Bjork,honors employees who demonstrate the company's core values.Qliktech holds a summit each year,where it selects and awards one employee in each of several values categories that include (1) challenge; (2) move fast; (3) be open and straightforward; (4) teamwork for results;and (5) take responsibility.Rather than posting core values for everyone to pass by each day,the CEO finds that providing _________ rewards once each year provides the message to all employees that these are important values.

Accepted Answer

A)   equality
B)   valued
C)   intrinsic
D)   extrinsicE) A) and C)
F) A) and D)

Question 9

The need __________ would be classified as a social need.

Accepted Answer

A)   to reach one's full potential
B)   to feel safe and secure from unexpected threats
C)   for recognition and self-respect
D)   to feel accepted and lovedE) A) and B)
F) A) and C)

Question 10

As a group,Millennials tend to be:

Accepted Answer

A)   older and more mature than Gen Xers.
B)   less interested in technology than Baby Boomers.
C)   inefficient,easily bored,and uncommitted.
D)   adaptable,tolerant,and tech savvy.E) A) and B)
F) B) and C)

Question 11

The sense of satisfaction you get when you achieve an important goal is an intrinsic reward.

Accepted Answer

A) True 
 B)False

Question 12

In Maslow's hierarchy,self-actualization needs are those needs associated with basic survival,such as the need for food and shelter.

Accepted Answer

A) True 
 B)False

Question 13

Becca is a manager in the credit department for 3STAR Motors.Joe Greene is a new employee in her department.While Joe has been learning his job,Becca has provided him with guidance by offering advice,encouragement,and instructions.However,she is careful to let Joe do the actual work,even if he struggles a bit.Becca's approach to getting Joe up to speed indicates that she is:

Accepted Answer

A)   both coaching and helping Joe.
B)   helping Joe rather than coaching him.
C)   familiar with the leading principles of scientific management.
D)   coaching Joe rather than helping him.E) B) and C)
F) C) and D)

Question 14

The theme of the Connecting Through Social Media box titled,"Make the World Your Office" emphasizes ______________.

Accepted Answer

A)   the fact that employers should not get caught-up in trying to stay current with communications technology.It is always best to stick with what works for your firm
B)   how one company copes with employees who fail to get to work on time.They are penalized from using their social media sites at work
C)   the communication expectations of today's workers.They expect to use the same contemporary modes of communication at work that they do in their personal lives
D)   Herzberg's hygiene factors when it comes to social media.Employees will only care if contemporary lines of communication are missing,but their absence will not affect motivationE) A) and B)
F) B) and C)

Question 15

Than Wok emigrated from his war-torn country to the United States almost two years ago.He recently found a job working on an assembly line at a major computer manufacturer.Than left his friends and family behind when he came to the United States.He is lonely and hopes that his fellow employees will accept him so that he can build some lasting friendships.According to Maslow,Than wants to satisfy his:

Accepted Answer

A)   physiological needs.
B)   safety needs.
C)   social needs.
D)   self-actualization needs.E) A) and B)
F) A) and C)

Question 16

A 25-year employee at a mid-sized company remarked,"I can remember when we were small enough that we had time for water cooler talk! Sometimes I wish we could go back a few years when everyone liked being here.Now,we seem to be more excited about our next raise rather than our next product launch!" According to the Connecting with Small Business Box,"A Little Fun Can Be Big a Motivator",small businesses seem to be better at motivating employees with open communication and more broad-based responsibilities,where employees exchange ideas and become generalists at what they do.

Accepted Answer

A) True 
 B)False

Question 17

Managers who advocate job enrichment focus on creating jobs with

Accepted Answer

A)   Repetitive motions.
B)   Simplified tasks so that the worker can achieve high levels of production.
C)   Very specialized and difficult tasks.
D)   Skill variety and autonomy.E) A) and B)
F) A) and D)

Question 18

Equity theory states that employees will perform well if they:

Accepted Answer

A)   understand the nature of their responsibilities.
B)   have an opportunity to impress others in the organization.
C)   believe the reward they receive fairly compensates them for their efforts when compared to others in similar positions.
D)   know that their supervisor has set reasonable performance goals and communicated them clearly.E) B) and C)
F) A) and C)

Question 19

Reflecting upon the differences in Type J and Type A work environments,which of the following statements is fundamental to Type J:

Accepted Answer

A)   Type J environments fiercely protect the individual rights of workers.
B)   Type J environments are only concerned about the employee functions at work.
C)   Type J,unlike Type A environments believe in more prompt and expeditious promotion for employees.
D)   Type J,unlike Type A environments embrace consensual decision-making and have a concern for the employee's life at work and outside of work.E) B) and C)
F) A) and C)

Question 20

In analyzing the differences among Theories X,Y,and Z managers,it is appropriate to assess that:

Accepted Answer

A)   Theory Z managers believe that employees prefer to be directed.
B)   Theory Z managers understand that workers prefer to work by themselves,and will do their best work individually as opposed to with a team of others.
C)   Theory Z managers believe that getting employees more involved in work-related decisions will generally increase productivity.
D)   Theory Z managers believe that decision making is not part of an employee's responsibilities.E) B) and D)
F) All of the above

Exam 10: Motivating Employees

Correct Answer
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When reflecting upon the newer generation,each older generation says the same thing:

Correct Answer
verified

Members of Generation Y tend to be adaptable,tech savvy,and tolerant.

Correct Answer
verified

Managers who advocate job enrichment focus on creating jobs with

Correct Answer
verified

Correct Answer
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The theme of the Connecting Through Social Media box titled,"Make the World Your Office" emphasizes ______________.

Correct Answer
verified

According to Maslow,if you have a self-esteem problem,you probably will not be able to concern yourself with developing to your fullest potential.

Correct Answer
verified

In analyzing the differences among Theories X,Y,and Z managers,it is appropriate to assess that:

Correct Answer
verified

In Maslow's hierarchy,self-actualization needs are those needs associated with basic survival,such as the need for food and shelter.

Correct Answer
verified

The need __________ would be classified as a social need.

Correct Answer
verified

Correct Answer
verified

In the view of William Ouchi,managers of U.S.firms would have a smooth transition when implementing the management styles employed by Type J managers.

Correct Answer
verified

Management by objectives was developed by:

Correct Answer
verified

The sense of satisfaction you get when you achieve an important goal is an intrinsic reward.

Correct Answer
verified

According to researchers David Nadler and Edward Lawler,managers should set performance standards that are attainable only by the most talented and dedicated employees.

Correct Answer
verified

Reflecting upon the differences in Type J and Type A work environments,which of the following statements is fundamental to Type J:

Correct Answer
verified

Correct Answer
verified

As a group,Millennials tend to be:

Correct Answer
verified

Equity theory states that employees will perform well if they:

Correct Answer
verified

Your textbook referred to a Gallup poll taken in 2011 that indicated that only 47% of workers surveyed felt loyalty toward their employer.This figure was down from 59% just three years earlier.This reflects a serious concern about the ________________.

Correct Answer
verified

Exam 10: Motivating Employees

Correct AnswerverifiedShow Answer

When reflecting upon the newer generation,each older generation says the same thing:

Correct AnswerverifiedShow Answer

Members of Generation Y tend to be adaptable,tech savvy,and tolerant.

Correct AnswerverifiedShow Answer

Managers who advocate job enrichment focus on creating jobs with

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The theme of the Connecting Through Social Media box titled,"Make the World Your Office" emphasizes ______________.

Correct AnswerverifiedShow Answer

According to Maslow,if you have a self-esteem problem,you probably will not be able to concern yourself with developing to your fullest potential.

Correct AnswerverifiedShow Answer

In analyzing the differences among Theories X,Y,and Z managers,it is appropriate to assess that:

Correct AnswerverifiedShow Answer

In Maslow's hierarchy,self-actualization needs are those needs associated with basic survival,such as the need for food and shelter.

Correct AnswerverifiedShow Answer

The need __________ would be classified as a social need.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

In the view of William Ouchi,managers of U.S.firms would have a smooth transition when implementing the management styles employed by Type J managers.

Correct AnswerverifiedShow Answer

Management by objectives was developed by:

Correct AnswerverifiedShow Answer

The sense of satisfaction you get when you achieve an important goal is an intrinsic reward.

Correct AnswerverifiedShow Answer

According to researchers David Nadler and Edward Lawler,managers should set performance standards that are attainable only by the most talented and dedicated employees.

Correct AnswerverifiedShow Answer

Reflecting upon the differences in Type J and Type A work environments,which of the following statements is fundamental to Type J:

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

As a group,Millennials tend to be:

Correct AnswerverifiedShow Answer

Equity theory states that employees will perform well if they:

Correct AnswerverifiedShow Answer

Your textbook referred to a Gallup poll taken in 2011 that indicated that only 47% of workers surveyed felt loyalty toward their employer.This figure was down from 59% just three years earlier.This reflects a serious concern about the ________________.

Correct AnswerverifiedShow Answer

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