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Exam 10: Managing Employees Performance

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Question 1

Multiple Choice

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Roxanne,a new employee at Fenz Pharmaceuticals,has demonstrated low productivity for a long period.Her manager evaluates her performance and finds that she requires more training to improve her productivity.In the context of improving employee's performance,Roxanne lacks _____.

A) the required motivation
B) the necessary abilities
C) accountability
D) ethical values
E) integrity

F) All of the above
G) D) and E)

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Question 2

Multiple Choice

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Identify a way in which an organization can promote fairness and reduce political behavior in the appraisal system.

A) use different performance standards to evaluate different employees
B) train managers to use the appraisal process
C) discourage employees from discussing their weaknesses
D) require that managers give feedback once a year during the annual appraisal
E) encourage managers to recognize accomplishments that only employees have identified

F) A) and D)
G) C) and D)

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Question 3

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Vanessa is the purchasing manager at General Things,a maker of housewares.She has evaluated the first year's performance of Hunter,a purchasing agent.In the evaluation,she noted that he places orders accurately,but when employees in the company ask about the status of their orders,he has difficulty finding the information for them in a timely manner.What should be the next step in performance management in this situation?

Describe the types of rating errors that influence performance evaluation,and explain the ways in which they can be minimized.

Margaret,a production manager at Falcon Inc. ,needs to measure the performance of 12 of her subordinates.She divides the number of employees into categories like exceptional,above average,average,and below average.She assigns a certain percentage of employees to each category to determine the quality of their performances.In the context of methods for measuring performance,Margaret is using the _____ method.

In a performance appraisal,the term validity refers to whether the appraisal measures all aspects of performance,both relevant and irrelevant.

"Performance management serves as a basis for improving employees' knowledge and skills." This statement corresponds to which of the following purposes of performance management?

Lydia,a supervisor at Sansen Inc. ,needs to appraise the performance of her subordinate,Charlie.In the context of performance information,which of the following is the least biased source of information for appraisal and why?

Bailey,an HR manager,is coaching a supervisor who needs to develop her leadership skills.Bailey suggests that the supervisor use performance feedback as a tool for the development of her employees.Which of the following actions would be an example of this purpose of performance feedback?

In a "tell-and-sell" approach,managers tell the employees their ratings and then justify those ratings.

Peer reviews are an excellent source of information about performance in a job where the supervisor does not often observe the employee.

In the context of effectiveness of performance management,_____ means the extent to which a measurement tool actually measures what it is intended to measure.

Using an employee's manager for feedback is very useful because managers' own success depends so much on their employees' performance.

In performance appraisal,_____ refers to whether an appraisal measures all the relevant aspects of performance and omits irrelevant aspects of performance.

Performance management systems are established to meet three broad purposes of the organization: strategic,administrative,and developmental.

In the context of methods for measuring performance,alternation ranking is a variation of _____ ranking.

The paired-comparison method measures the consistency of results over time.

Charles,the HR manager at Telcare Inc. ,establishes a performance management system for his company.He wants to check the consistency of results over time.In the context of criteria for determining the effectiveness of performance measures,Charles is trying to check the _____ of the performance management system.

Donna,a supervisor at Cenate Inc. ,wants to compare the performance of her employees.If she does this by listing the employees from best to worst performer,which of the following terms describes her method?

Appraisal politics are most likely to occur when a performance appraisal is directly linked to highly desirable rewards.