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Ryan is an experienced employee at an organization.The latest policy implemented by the firm's management provides only new employees with bonuses and other perks for exemplary performance.Ryan has raised concerns regarding the revised policy,but management stands firm on its revised policy.For Ryan's company to be a high-performance work system,which of the following elements is Ryan seeking to improve?


A) organizational structure
B) staffing
C) reward systems
D) task design
E) information systems

F) A) and B)
G) A) and C)

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Identify the HRM practice that can assist firms in becoming a high-performance organization.


A) a conservative discipline system
B) avoiding monitoring employees' satisfaction
C) a job related and legal selection system
D) a work design encouraging rigidity
E) using technology sparingly

F) D) and E)
G) A) and E)

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Nicole was recently promoted at a leading IT firm.Her supervisor has given her access to previously-restricted programs,and Nicole can now retrieve certain confidential data necessary to her job responsibilities.Given the nature of her work,which of the following elements of a high-performance work system is illustrated in this scenario?


A) organizational structure
B) staffing
C) reward systems
D) task design
E) information systems

F) C) and D)
G) None of the above

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As part of his company's initiative to create a high-performance work system,Brady,an HR manager,has been reorganizing work so that teams of employees will concentrate on coordinating their efforts to make sure customers are satisfied.The vice president of human resources has asked Brady to explain to a team of executives how this project will help the company's financial performance.What would be the most effective explanation for Brady to use?


A) Getting employees focused on customer satisfaction should take their focus off compensation,lowering costs.
B) Improving customer satisfaction should increase demand,leading to greater sales and profits.
C) Satisfied customers should result in higher quality,which in turn will increase the degree of innovation.
D) Customer satisfaction should lower employee absenteeism and turnover,which reduces costs and raises profits.
E) Focusing on customer satisfaction will drive up productivity,which in turn drives up profits.

F) A) and B)
G) A) and C)

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Which of the following statements is true about the outcomes of high-performance work systems?


A) The outcomes of high-performance work systems include high employee turnover.
B) Sales revenues increase the outcomes of high-performance work systems.
C) Clients are the main force that drives the outcomes of a high-performance work system.
D) The outcomes of each employee contribute to a system's overall high performance.
E) Incentives provided to each employee play a big part in contributing to outcomes.

F) C) and D)
G) B) and C)

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Which of the following would most likely aid in the formation of a high-performance work system?


A) employees' rewards and compensation that relate to the company's financial performance
B) work design that allows employees to use a single skill
C) technology that is used to discourage flexibility
D) employees that receive little formal performance feedback
E) training that is discouraged because of increasing costs

F) B) and D)
G) A) and D)

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The slogan of Natural Care Products is "Loving the Earth." This is more than just an advertising message.The company hires people who not only have job-related skills but also a commitment to sustainability and enjoyment of nature.The employees regularly have opportunities to sign up for service projects such as river cleanups and recycling drives.Employees are enthusiastic about developing and marketing products made with all-natural ingredients sustainably sourced.The HR department uses its communication tools to remind employees about how everyone contributes to realizing this eco-friendly vision for the company.Together,these efforts at Natural Care Products create _____.


A) brand alignment
B) a learning culture
C) critical systemic thinking
D) knowledge sharing
E) continuous learning

F) D) and E)
G) A) and B)

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Roger,the vice president of HR at Maestro Inc. ,claims that the department's effectiveness has improved since it implemented the use of an HR dashboard.What capabilities of an HR dashboard best explain this improvement?


A) The HR dashboard eliminated the need for relational databases.
B) The HR dashboard is used by all the employees.
C) The HR dashboard provides an easy-to-scan review of HR performance on a companywide basis.
D) The HR dashboard supplies human resource information to managers in their cars.
E) The HR dashboard performs computations of routine HR practices.

F) None of the above
G) C) and D)

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WingDing Inc.is a retailer with outlets in more than 30 cities in the United States.After a recent expansion of an additional 25 outlets,WingDing looked to expand its IT infrastructure to make it easier for workers to apply for jobs and for employees to submit their time sheets.The IT department decided against increasing the capacity of the company's servers.Instead,the team used a third-party hosting service for running these applications.The employees at the megastores are allowed access to this information through a web interface.In this scenario,WingDing is employing _____.


A) expert systems
B) relational database management
C) cloud computing
D) an HR dashboard
E) decision support systems

F) A) and D)
G) D) and E)

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Which of the following statements accurately characterizes social media and e-HRM?


A) Social media and HR practices have no business being together.
B) Employee engagement has begun to take the form of videos and networking sites.
C) Business collaboration is unable to occur in a virtual format.
D) Both have unfavorable effects on employee manageability.
E) Social media is not able to compete with forward-thinking HR tools.

F) B) and D)
G) None of the above

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The three things human resource management needs to define in a customer-oriented approach are


A) the customer needs,the size of the organization,and the number of customers.
B) the customer groups,the customer needs,and the activities required to meet those needs.
C) the size of an organization,the customer groups,and the level of motivation of the customers.
D) the size of the organization,the number of customers,and the customer needs.
E) the dedication to quality,the size of management,and the goals of the organization.

F) C) and E)
G) B) and C)

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An expert system can increase efficiency by enabling more highly skilled employees to do work that otherwise would require many less-skilled employees.

A) True
B) False

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Landon,a human resource manager,proposes that his company hire an expert in HR analytics.This competency could enable the company to measure the economic costs and benefits of its HR programs,so it can continue only the programs that add value.

A) True
B) False

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Which of the following is a condition that contributes to high performance?


A) Teams perform work only if the employees are interested in a project.
B) Work design gives employees the opportunity to utilize a variety of skills.
C) Training is not ongoing,but it is implemented when necessary.
D) Changes to layout and work methods are handled by management.
E) Employees' rewards and compensation relate mainly to individual performance.

F) A) and B)
G) C) and E)

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A manufacturing firm aims to become a high-performance work system.To do this,a survey team asks employees for comments and suggestions on how they can improve the firm.Some of the newest hires say they feel left out of decision-making processes,while some of the experienced employees say their objections towards the firm switching to cheaper manufacturing equipment went unheard.Which of the following conditions would help the firm strengthen the formation of its high-performance work system?


A) The newest employees should be encouraged to focus on their tasks rather than being involved in improving work methods.
B) The management should allow experienced employees to participate in planning changes in equipment,layout,and work methods.
C) The new employees should be left out of planning changes because they are not accustomed to the firm's way of doing things yet.
D) The firm should hire a third party to gain an outsider's assessment on what needs to be done.
E) The survey team should ignore the employee comments and push for the changes they would like to see instead.

F) B) and D)
G) A) and E)

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The employees at the Waycliff Foundation are continuously conducting research on ways to improve facilities and benefits for the impoverished children they care for.They then implement the ideas resulting from their research.This is an example of _____.


A) brand alignment
B) continuous learning
C) employee engagement
D) performance management
E) expert systems

F) A) and B)
G) C) and D)

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Discuss the various outcomes of a high-performance work system.

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Outcomes of a high-performance work syst...

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Gibson United is a new firm located in Chicago.The firm has to hire qualified individuals,compartmentalize them into different departments,and hire a set of managers who will be able to instruct,monitor,and guide these employees to ensure smooth functioning of the organization.In this scenario,Gibson United is engaging in creating a(n) _____.


A) information system
B) task-design procedure
C) reward system
D) organizational structure
E) staffing solution

F) A) and C)
G) A) and E)

Correct Answer

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Georgia,the learning and development manager at StudyWell Inc. ,believes that in addition to providing superior benefits to employees,it is important to create an environment in which employees are able to develop.She suggests a new program that encourages employees take time out of their workday to research relevant topics and share knowledge with their colleagues.Which of the following statements best supports the value of this program to StudyWell?


A) Any increase in learning activities in an organization increases workload and decreases the time available to handle the workload.
B) Conversing with coworkers should occur during employees' free time,not as part of their daily work activities.
C) The time that employees spend in research may interfere with projects that must be accomplished under tight deadlines.
D) Shared knowledge can lead to new innovations for StudyWell,as well as the development of internal talent.
E) Employees will use the knowledge they've acquired to assert their intellectual superiority over management.

F) A) and B)
G) B) and D)

Correct Answer

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The use of HR analytics involves measuring a program's success in terms of whether it


A) adopted a pro-innovation approach.
B) was perceived as effective by external stakeholders.
C) sustained the status quo.
D) delivered value in an economic sense.
E) enjoyed the support of trade unions.

F) A) and B)
G) C) and E)

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